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Server Issues April 6Th (Ongoing)


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#1 Staff DE_Steve

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Posted 06 April 2013 - 10:37 AM

4:11 PM EST Update: Fixes still incoming, issues still present.

___________________________________
2:38 EST Update: Re-emerging issues!

2:30 EST Update: We are back live!

Original Post: 11:37 AM EST:

First off - holy #%$%# I am sorry about the outages. We're still on it and we know the problem.

All the accounts are fine, there is no hack, and the laggy exploits appear to be client-side only (the db has correct, non exploited amounts). We will investigate when the db is back.

We were digging in the wrong place. Glen and I are coders so... we started flipping out looking at code changes and measuring load. Was the hacking tarpit not working properly? Too many queries in the session counts? What changed in the steam auth code?

Naw. Simpler than that. Physical: the 2nd database server which handles reads to load-balace is dying. The SCSI harddrive adapter is timing out. This has put the 2nd server (the "replica") in rollback state which is increasing demands on the primary at the same time everyone is trying to play. Hardware is being replaced and we'll have to resync to the secondary so the load balancing works.

Will update when I know more. Huge apologies to those who hoped to smash Grineer faces with Infested Swords... I know I wanted to do that.

#2 Rammex

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Posted 06 April 2013 - 10:39 AM

Cheers for the update :)

#3 maddhadder90

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Posted 06 April 2013 - 10:40 AM

Just wanted to say thank you for keeping us informed.

#4 CreatorUnreal

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Posted 06 April 2013 - 10:40 AM

See, this is what happens when you release an epic update. Things tend to implode.

On a more serious note, I love all of these updates on what's going on with the server hardware.

#5 Gryphticon

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Posted 06 April 2013 - 10:40 AM

Thanks for updating us! I just crafted the sword tho... I just got the chance to smash 120 infested with it...

Edited by Gryphticon, 06 April 2013 - 10:43 AM.


#6 knightofcookies

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Posted 06 April 2013 - 10:41 AM

Can't wait till it's back up. I was in fact looking forward to smashing Grineer faces with a sword.

#7 hakma1

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Posted 06 April 2013 - 10:41 AM

founders pack was so worth it (not being sarcastic).

#8 Bitfly

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Posted 06 April 2013 - 10:41 AM

Thanks man. Appreciate the info and hard work

#9 BlasterOfMuppets

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Posted 06 April 2013 - 10:42 AM

Well now we know!

Thanks for putting the work down for us! ^^

#10 blugorilla

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Posted 06 April 2013 - 10:42 AM

nothing better than you guys actually letting us know whats wrong. in my opnion it keeps the players informed and happy. thanks for the update. im not even mad :) cheers!

#11 Staff DE_Steve

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Posted 06 April 2013 - 10:42 AM

Thank you guys for playing and sticking with us when our servers implode. :(

#12 UltiFrame

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Posted 06 April 2013 - 10:43 AM

Owyeah... Cant wait XD ...THANK YOU 4 da fast updates

#13 ThrottleFox

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Posted 06 April 2013 - 10:43 AM

I got to smash Infested with the Infested sword, for a short time, good work though keep it up

#14 Kynian

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Posted 06 April 2013 - 10:43 AM

Thanks for the update. I did lose some stuff due to "unable to connect to server, your progress has not been saved" messages.


Still, any updates are welcome, so thank you Steve

#15 Shaftronics

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Posted 06 April 2013 - 10:43 AM

Thank you so much for the hard work. You have no idea how much we appreciate the effort.

#16 Slumbering

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Posted 06 April 2013 - 10:45 AM

Thank you guys for playing and sticking with us when our servers implode. :(


You have our support. This game could be a promise which comes to light. A good promise.

#17 Reikkon

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Posted 06 April 2013 - 10:46 AM

What's differs warframe devs from others? They speak to community as to their equals, not superiors. I love that. I love the easy going way they provide the info on what's happening with the game. LOVE the game as well. Thanks for keeping us up to date in such a humanly way, is all I can say.

#18 NightBeats

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Posted 06 April 2013 - 10:47 AM

Thanks for the update Steve! Love the game, can't wait till it's back up! Keep up the good work. :)

#19 Shion963

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Posted 06 April 2013 - 10:47 AM

I got to smash some Grineer faces with the new Infested sword, enough to get to rank 5. It's fun with a 45% armor piercing, although I can't see any discernible effect of the poison on enemies' health.

I'll be waiting for the time I could continue.

#20 Grey-The-SInner

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Posted 06 April 2013 - 10:49 AM

I think the entire community is thankful the DEVs are so honest with the community and I'd like to wish you the best of luck.

Do not forget to eat and take breaks for rest!