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Login Failed? Here Is A Quick Way To Self Diagnose And Solve!


[DE]Rebecca
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Login failed? Here is a quick way to self-diagnose and solve!

1) Open EE.log file found in /%Localappdata%/Warframe
2) Search EE.log for Sys [Error]: Login failed: SSL chain untrusted
3) Did you find this? IF YES go to 4) IF NO go to 6)
4) Make sure all Windows updates are installed, check for optional updates that install updated root certificates
5) USING INTERNET EXPLORER, Make sure you can securely connect to https://www.warframe.com   ... check the security report for the page (lock icon)-- it *should* say that it's secured by Thawte and is trusted. If not, and you're sure your Windows System is Updated, open a ticket at support.warframe.com
6) Make a Support Ticket at support.warframe.com

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Alright I want to try to do this, but frankly I don't even know how to find/ open an EE.file O.o...? help? haha

the EE file is in your C:/Users/<your username here>/AppData/Local/Warframe    it just says "EE"

You may have to click "Organize>Folder & Search Options" and Show Hidden Files to see it or just type that link C:/USERS/............. etc into your address bar in windows explorer

 

Also I have cleared the SSL errors out by disabling the checks that the Internet Options have set.  After that it shows http errors:

 

Here is before SSL option changes starting with first error:

 

18.979 Sys [Error]: Cannot localize OPEN BETA - UPDATE 8 (2013.05.23.22.20) (package not found)
18.979 Sys [info]: Created /Lotus/Interface/MainMenu.swf
18.980 Input [info]: Setting input filter to /EE/Types/Input/MenuInputFilter
18.980 Input [info]: Setting input commands to /Lotus/Commands/LotusInputCommands
19.990 Script [info]: MainMenu::SetCurrentState(0)
24.107 Sys [info]: Logging in as <MYEMAILADDRESS>
24.592 Sys [Error]: Login failed: SSL chain untrusted
24.592 Script [info]: MainMenu::LoginDone result=false
24.592 Script [info]: Login failed.SSL chain untrusted
 
24.592 Sys [info]: Created /Lotus/Interface/Dialog.swf
24.592 Script [info]: Dialog::SetNumOptions(1)
24.592 Script [info]: Dialog::_SetText(/Lotus/Language/Launcher/LoginFailed)
24.592 Script [info]: Dialog::ButtonFocused(1)
24.873 Script [info]: Dialog::TransitionInDone()
25.707 Script [info]: Dialog::ButtonFocused(1)
25.940 Script [info]: Dialog::SendResult(Yes)
26.140 Script [info]: Dialog::TransitionOutDone()
29.956 Net [Warning]: Ignoring attempt to broadcast presence, no profile.
29.956 Sys [info]: Logging in as abramflansburg4smith@gmail.com
30.042 Sys [Error]: Login failed:  
30.042 Script [info]: MainMenu::LoginDone result=false
30.042 Script [info]: Login failed.SSL chain untrusted
 
 
 
Here is after SSL Option changes (HTTP ERRRORS)
 
10.572 Sys [info]: Logging in as <MYEMAILADDRESS>
10.874 Sys [Error]: Login failed: HttpSendRequest failed (ERROR_INTERNET_CANNOT_CONNECT)
10.874 Script [info]: MainMenu::LoginDone result=false
10.874 Script [info]: Login failed.HttpSendRequest failed (ERROR_INTERNET_CANNOT_CONNECT)
 
10.874 Sys [info]: Created /Lotus/Interface/Dialog.swf
10.874 Script [info]: Dialog::SetNumOptions(1)
10.874 Script [info]: Dialog::_SetText(Login failed. Could not connect to server.  (ERROR_INTERNET_CANNOT_CONNECT)
)
10.874 Script [info]: Dialog::ButtonFocused(1)
11.155 Script [info]: Dialog::TransitionInDone()
11.155 Sys [Error]: Cannot localize Login failed. Could not connect to server.  (ERROR_INTERNET_CANNOT_CONNECT)
 (package not found)
11.655 Script [info]: Dialog::ButtonFocused(1)
12.072 Script [info]: Dialog::SendResult(Yes)
12.288 Script [info]: Dialog::TransitionOutDone()
16.388 Net [Warning]: Ignoring attempt to broadcast presence, no profile.
16.388 Sys [info]: Logging in as abramflansburg4smith@gmail.com
16.473 Sys [Error]: Login failed: HttpSendRequest failed (ERROR_INTERNET_CANNOT_CONNECT)
16.473 Script [info]: MainMenu::LoginDone result=false
16.473 Script [info]: Login failed.HttpSendRequest failed (ERROR_INTERNET_CANNOT_CONNECT)
Edited by smittymanjensen2
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OMG I GOT IT TO WORK.  I hovered over the "lock icon", clicked view certificates, install certificates and then left everything default and followed the prompts to install.  I just logged into warframe successfully.

 
 
 
Edited by smittymanjensen2
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OMG I GOT IT TO WORK.  I hovered over the "lock icon", clicked view certificates, install certificates and then left everything default and followed the prompts to install.  I just logged into warframe successfully.

 
 
 

 

 

I don't have the install option...

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OMG I GOT IT TO WORK.  I hovered over the "lock icon", clicked view certificates, install certificates and then left everything default and followed the prompts to install.  I just logged into warframe successfully.

 
 
 

 

Mine is fully up to date and still wont work...also no install option...

Edited by Ystella
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I don't have the button either and nothing else has worked.

So the question now seems to be "How do you get the install certificate button to appear?"

If you do not have it then chances are you have the most recent version and don't need to update...

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*raises with a bloody face after being repeatedly smashed on the keyboard*

 

So what do I do?

Wait for them to fix it...or never be able to play again...

 

*cue scary music*

 

Or send in a ticket with your EE.log file and see if they can fix it that way.

Edited by Ystella
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Was a good Idea, I installed but it didnt work for me.
 

 

Or send in a ticket with your EE.log file and see if they can fix it that way.

 

 

Done

 

But...but i have a shade in the foundry being crafted as we speak >.<...I wanted to use it tonight D;

 

 

+1 a wyrm for me

Edited by BoRnToGeEk
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Still happening for me... I made two separate support tickets. One before I tried the Suggestions and one after. Each including the log. No answer or fix. I assume they are working on a fix. I love the game. Gonna miss my Streak of logins and alert awards though... 

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