[DE]Rebecca Posted May 24, 2013 Share Posted May 24, 2013 Login failed? Here is a quick way to self-diagnose and solve! 1) Open EE.log file found in /%Localappdata%/Warframe2) Search EE.log for Sys [Error]: Login failed: SSL chain untrusted3) Did you find this? IF YES go to 4) IF NO go to 6)4) Make sure all Windows updates are installed, check for optional updates that install updated root certificates5) USING INTERNET EXPLORER, Make sure you can securely connect to https://www.warframe.com ... check the security report for the page (lock icon)-- it *should* say that it's secured by Thawte and is trusted. If not, and you're sure your Windows System is Updated, open a ticket at support.warframe.com6) Make a Support Ticket at support.warframe.com Link to comment Share on other sites More sharing options...
smittymanjensen2 Posted May 24, 2013 Share Posted May 24, 2013 install updated root certificates how do you do this? Link to comment Share on other sites More sharing options...
LatinoBlackHawk Posted May 24, 2013 Share Posted May 24, 2013 Alright I want to try to do this, but frankly I don't even know how to find/ open an EE.file O.o...? help? haha Link to comment Share on other sites More sharing options...
smittymanjensen2 Posted May 24, 2013 Share Posted May 24, 2013 (edited) Alright I want to try to do this, but frankly I don't even know how to find/ open an EE.file O.o...? help? haha the EE file is in your C:/Users/<your username here>/AppData/Local/Warframe it just says "EE" You may have to click "Organize>Folder & Search Options" and Show Hidden Files to see it or just type that link C:/USERS/............. etc into your address bar in windows explorer Also I have cleared the SSL errors out by disabling the checks that the Internet Options have set. After that it shows http errors: Here is before SSL option changes starting with first error: 18.979 Sys [Error]: Cannot localize OPEN BETA - UPDATE 8 (2013.05.23.22.20) (package not found) 18.979 Sys [info]: Created /Lotus/Interface/MainMenu.swf 18.980 Input [info]: Setting input filter to /EE/Types/Input/MenuInputFilter 18.980 Input [info]: Setting input commands to /Lotus/Commands/LotusInputCommands 19.990 Script [info]: MainMenu::SetCurrentState(0) 24.107 Sys [info]: Logging in as <MYEMAILADDRESS> 24.592 Sys [Error]: Login failed: SSL chain untrusted 24.592 Script [info]: MainMenu::LoginDone result=false 24.592 Script [info]: Login failed.SSL chain untrusted 24.592 Sys [info]: Created /Lotus/Interface/Dialog.swf 24.592 Script [info]: Dialog::SetNumOptions(1) 24.592 Script [info]: Dialog::_SetText(/Lotus/Language/Launcher/LoginFailed) 24.592 Script [info]: Dialog::ButtonFocused(1) 24.873 Script [info]: Dialog::TransitionInDone() 25.707 Script [info]: Dialog::ButtonFocused(1) 25.940 Script [info]: Dialog::SendResult(Yes) 26.140 Script [info]: Dialog::TransitionOutDone() 29.956 Net [Warning]: Ignoring attempt to broadcast presence, no profile. 29.956 Sys [info]: Logging in as abramflansburg4smith@gmail.com 30.042 Sys [Error]: Login failed: 30.042 Script [info]: MainMenu::LoginDone result=false 30.042 Script [info]: Login failed.SSL chain untrusted Here is after SSL Option changes (HTTP ERRRORS) 10.572 Sys [info]: Logging in as <MYEMAILADDRESS> 10.874 Sys [Error]: Login failed: HttpSendRequest failed (ERROR_INTERNET_CANNOT_CONNECT) 10.874 Script [info]: MainMenu::LoginDone result=false 10.874 Script [info]: Login failed.HttpSendRequest failed (ERROR_INTERNET_CANNOT_CONNECT) 10.874 Sys [info]: Created /Lotus/Interface/Dialog.swf 10.874 Script [info]: Dialog::SetNumOptions(1) 10.874 Script [info]: Dialog::_SetText(Login failed. Could not connect to server. (ERROR_INTERNET_CANNOT_CONNECT) ) 10.874 Script [info]: Dialog::ButtonFocused(1) 11.155 Script [info]: Dialog::TransitionInDone() 11.155 Sys [Error]: Cannot localize Login failed. Could not connect to server. (ERROR_INTERNET_CANNOT_CONNECT) (package not found) 11.655 Script [info]: Dialog::ButtonFocused(1) 12.072 Script [info]: Dialog::SendResult(Yes) 12.288 Script [info]: Dialog::TransitionOutDone() 16.388 Net [Warning]: Ignoring attempt to broadcast presence, no profile. 16.388 Sys [info]: Logging in as abramflansburg4smith@gmail.com 16.473 Sys [Error]: Login failed: HttpSendRequest failed (ERROR_INTERNET_CANNOT_CONNECT) 16.473 Script [info]: MainMenu::LoginDone result=false 16.473 Script [info]: Login failed.HttpSendRequest failed (ERROR_INTERNET_CANNOT_CONNECT) Edited May 24, 2013 by smittymanjensen2 Link to comment Share on other sites More sharing options...
Inuichi Posted May 24, 2013 Share Posted May 24, 2013 Just searching ee.log in the start search bar usually brings it up for me. Link to comment Share on other sites More sharing options...
TheClingClang Posted May 24, 2013 Share Posted May 24, 2013 Does this mean it's trusted? I have the error in my EE and I don't see any updates that relate to root certificates, yet I'm still getting the same error. Could you point us to where we can manually update our root certificates? Link to comment Share on other sites More sharing options...
LatinoBlackHawk Posted May 24, 2013 Share Posted May 24, 2013 Am i really $&*&*#(%& or do I seriously not know what the hell I am doing... O>O... Link to comment Share on other sites More sharing options...
smittymanjensen2 Posted May 24, 2013 Share Posted May 24, 2013 (edited) OMG I GOT IT TO WORK. I hovered over the "lock icon", clicked view certificates, install certificates and then left everything default and followed the prompts to install. I just logged into warframe successfully. STEP 1: http://i.imgur.com/jLykRn2.jpg STEP 2: http://i.imgur.com/Fg7GPQs.jpg STEP 3: http://i.imgur.com/gqbU4ib.jpg Edited May 24, 2013 by smittymanjensen2 Link to comment Share on other sites More sharing options...
TheClingClang Posted May 24, 2013 Share Posted May 24, 2013 OMG I GOT IT TO WORK. I hovered over the "lock icon", clicked view certificates, install certificates and then left everything default and followed the prompts to install. I just logged into warframe successfully. STEP 1: http://i.imgur.com/jLykRn2.jpg STEP 2: http://i.imgur.com/Fg7GPQs.jpg STEP 3: http://i.imgur.com/gqbU4ib.jpg I don't have the install option... Link to comment Share on other sites More sharing options...
Enomilli Posted May 24, 2013 Share Posted May 24, 2013 (edited) OMG I GOT IT TO WORK. I hovered over the "lock icon", clicked view certificates, install certificates and then left everything default and followed the prompts to install. I just logged into warframe successfully. STEP 1: http://i.imgur.com/jLykRn2.jpg STEP 2: http://i.imgur.com/Fg7GPQs.jpg STEP 3: http://i.imgur.com/gqbU4ib.jpg Mine is fully up to date and still wont work...also no install option... Edited May 24, 2013 by Ystella Link to comment Share on other sites More sharing options...
nerfpls69 Posted May 24, 2013 Share Posted May 24, 2013 I don't have the install option... Same, and updating windows didn't work. Link to comment Share on other sites More sharing options...
LatinoBlackHawk Posted May 24, 2013 Share Posted May 24, 2013 (edited) I don't have an install option *smashes head on keyboard* http://i2.kym-cdn.com/entries/icons/original/000/001/798/ragequit2.jpg Edited May 24, 2013 by LatinoBlackHawk Link to comment Share on other sites More sharing options...
Lokivects Posted May 24, 2013 Share Posted May 24, 2013 I don't have the button either and nothing else has worked. So the question now seems to be "How do you get the install certificate button to appear?" Link to comment Share on other sites More sharing options...
Enomilli Posted May 24, 2013 Share Posted May 24, 2013 I don't have the button either and nothing else has worked. So the question now seems to be "How do you get the install certificate button to appear?" If you do not have it then chances are you have the most recent version and don't need to update... Link to comment Share on other sites More sharing options...
LatinoBlackHawk Posted May 24, 2013 Share Posted May 24, 2013 *raises with a bloody face after being repeatedly smashed on the keyboard* So what do I do? Link to comment Share on other sites More sharing options...
Enomilli Posted May 24, 2013 Share Posted May 24, 2013 (edited) *raises with a bloody face after being repeatedly smashed on the keyboard* So what do I do? Wait for them to fix it...or never be able to play again... *cue scary music* Or send in a ticket with your EE.log file and see if they can fix it that way. Edited May 24, 2013 by Ystella Link to comment Share on other sites More sharing options...
LatinoBlackHawk Posted May 24, 2013 Share Posted May 24, 2013 But...but i have a shade in the foundry being crafted as we speak >.<...I wanted to use it tonight D; Link to comment Share on other sites More sharing options...
BoRnToGeEk Posted May 24, 2013 Share Posted May 24, 2013 (edited) Was a good Idea, I installed but it didnt work for me. Or send in a ticket with your EE.log file and see if they can fix it that way. Done But...but i have a shade in the foundry being crafted as we speak >.<...I wanted to use it tonight D; +1 a wyrm for me Edited May 24, 2013 by BoRnToGeEk Link to comment Share on other sites More sharing options...
Enomilli Posted May 24, 2013 Share Posted May 24, 2013 I better not miss any good alerts due to this or else I wont be very pleased at all... Link to comment Share on other sites More sharing options...
LatinoBlackHawk Posted May 24, 2013 Share Posted May 24, 2013 I better not miss any good alerts due to this or else I wont be very pleased at all... That's exactly how I've felt all day today >.< Link to comment Share on other sites More sharing options...
RahuHordika Posted May 24, 2013 Share Posted May 24, 2013 (edited) It's pretty bad for me, it's my birthday and U8 shows up, then this bloody thing happens. Edited May 24, 2013 by RahuStalker Link to comment Share on other sites More sharing options...
Szefir Posted May 24, 2013 Share Posted May 24, 2013 Still happening for me... I made two separate support tickets. One before I tried the Suggestions and one after. Each including the log. No answer or fix. I assume they are working on a fix. I love the game. Gonna miss my Streak of logins and alert awards though... Link to comment Share on other sites More sharing options...
Swarovsky Posted May 24, 2013 Share Posted May 24, 2013 Am i really $&*&*#(%& or do I seriously not know what the hell I am doing... O>O... same here.... Link to comment Share on other sites More sharing options...
Shaftronics Posted May 24, 2013 Share Posted May 24, 2013 Been looking forward to this for weeks. Nope, refuses to work. Tried the fix, nope. No go. Ah well. Nothing much I can do. Would be great if there were other MMO's to play, but truth be told, I just want to play Warframe. Link to comment Share on other sites More sharing options...
LatinoBlackHawk Posted May 24, 2013 Share Posted May 24, 2013 same here I could be playing Dead Frontier or Cod but... :/ I wanna play warframe <3 Link to comment Share on other sites More sharing options...
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