Not getting tennocon purchases - staff seems deflective in General Discussion Posted Friday at 02:17 AM 19 minutes ago, Voltage said: From my email: "We’ll send you another email when your TennoCon 2021 Merch Pack has shipped." Nobody has gotten the Merch Digital Items yet as far as I know. Just be patient. Yeah, from talking to someone in-game - it sounds like the merch pack digital stuff won't come right away like the digital stuff from the digital pack. (Pretty confusing, I think) I don't get though why support staff wouldn't know this and just tell me that. I got told I can just refund the Merch Pack - that was their solution. ??? Is this the first time they offered digital items in a physical bundle? Might explain the confusion on their end.