These are horrid takes, in all honesty. DE is using those metrics as a way to ease the players into the system. It isn't about money. Likely these metrics were taken long ago and can't change even if you guys started purchasing packs.
Have patience. It's not as easy as flipping a switch, it's a slow roll out system that can easily wipe entire accounts and break the servers on a massive scale. It's either this, or chaos.