The confusing thing to me about this is that it's occurred both when I was in Australia, and when my partner was staying with her father temporarily, and now it's occurring on our own internet. It's been occurring through 3 different providers, which would theoretically indicate that it's not an issue with the router or modem, right? Because what are the chances that this would be happening across 3 different routers, and 3 different IPs?
I'll keep looking into the EE logs. I haven't seen anything overtly obvious. The "analyze network" button just said that everything was normal.
The interesting thing is that it doesn't seem to happen to me, even though I'm now on the same network that my wife is (previously I was in australia, and she was on a different network entirely). We had a friend who we tried to connect to, and I was able to stay connected, but she wasn't.
We've tried completely shutting off our firewalls, turning off any antivirus that we have, etc. No luck at all.
It happens on her laptop, as well as on her new PC (built within the last 3 months).
It's very confusing.