[Log in Failed. Check info]

[DE]Nathan

november 27, 2018

 

Hello evildod1,

I'm very sorry for the delay in responding to your ticket request. We are experiencing a temporary backlog in tickets right now and will get to your ticket as soon as we can. If the issue has been resolved please respond with “This is now solved” which will close the ticket.

If you are still experiencing log in issues please let us know. Also, if you have not done so already please make sure to send over the game logs requested in the automatic support email.

Please note, we received reports from the following regions of increased botnet traffic from some ISP connections disrupting regular log in attempts. Once this traffic subsides players in these affected regions will be able to get in again without any problems. If you have the option, you can confirm by trying to log in through an alternative ISP. Changing your IP through a VPN or some other method may also work to temporarily bypass the problem until normal traffic resumes.

Most heavily affected regions:

• Philippines
• India
• Indonesia
• Thailand
• Czech Republic

Thank you for your cooperation and patience here.

 

and IT FIXED,,,!!!!!!!!!!!!!