That is a very annoying thing, the first time i got that i just incredibly" picked the right ones in the right order and it opened and i thought it was a NICE glitch figuring it didnt matter if it ever happened again. Never again did i select the right order when it has happened. It has happened more common than it should but it also seems to NOT happen to EVERYONE in your same squad so others can rescue the glitch if they pay attention. Another point is I have never found a single commonality to why it might trigger.
I also use playstation, it would be interesting to see what might happen in a mixed platform squad, maybe it is only a playstation thing, .....or specifying your detail of that experience might provide useful to the devs