Alarwyn

I'm not looking for a player to help me fix one of my tickets. no player is going to be able to address my account transactions so why give details? And you certainly aren't going to tell me what their standalone launcher Error codes are and how to fix/troubleshoot them successfully. I have yet to even see a reply on that topic from a Dev. My tickets are still open, I have not closed them, so why make a new one? Nobody at DE has closed my tickets, or even replied to one of the two. I'm simply looking for a way to actually contact Customer Service and find out what answers they can give me. I doubt anyone actually has this information, but who knows? It would be nice to be wrong on that one. To the person saying "good luck" you are thinking lawsuits and civil law, fraud is criminal law. You file a report with law enforcement. All you have to spend is the time and effort in typing, such as in this post as an example. Not terribly expensive. If they did make a mistake and they owe me, I am pretty dang sure they will fix it IF I can get through to a human being which is the entire point. If they had an accessible account history like every other gaming company has that I have ever done business with then things would be simple. I could look things up myself then inside 5 to 10 minutes for at least one ticket and a phone support number would fix the other issue in an hour or less at most. I wonder if people even realize that good companies still have a human being available for players to get assistance from in a timely fashion? Instead they think a post and reply system is just the way things are. A sad day indeed. To put it into the example of the "manager" troll statement above I'm wandering the store looking for any employee. I am apparently alone in a vast, empty warehouse of a retail company looking for anyone with a pulse to respond to a shout but all I get is silence besides the company jingle on the overhead speakers. At least a few of the other shoppers have stopped to chat, ah human contact! I've been wandering about for a month now, so I figure the shout is well deserved at this point. If it takes this long to get a reply then they need to hire more support staff to be blunt. The length of the delay is as frustrating as the actual issue! If every Karen would wait a month to "ask for a manager" retail would be an idyllic paradise. If players could fix things for me I would happily get that done rather than simply not play due to wondering if I would actually get anything in return for giving them actual money. "Fool me once shame on you, fool me twice shame on me". I guess I could go in game and grind valuable things then sell to other players for plat, totally skipping DE earning a profit from me directly and remove their actual monetary involvement in any of my future "purchases" so to speak. After their failure to support their financial transactions in a timely fashion it is highly dubious if I would want to continue to do business with them in real currency. I guess this is one good thing from the free to play model, I do have that choice. I am equally likely to simply consider this a write off and take myself elsewhere entirely for another long break from Warframe. I will probably check back in after a while once or twice to see if anything useful was posted but so far the forums are no better than the ignore, errr "support" ticket system.

Greetings Tenno, I'm not getting a reply to support tickets from anyone. I have had a ticket open for the past month with zero response. Another ticket got a single response which was not even addressing my issue and was just general "advice" that did not even concern what was happening after a week or so, and no activity to my reply to that ticket (which is still open) for two to three weeks now. Absolutely no help has been effectively given. There needs to be a way to actually contact an individual regarding for example purchases rather than get shuffled off into a system where you can be effectively ignored without consequence to the individual or the company which is allowing it to happen. A month and still no help and a single probably copy paste response is terrible. DE needs a phone number available for support to be blunt. This ticket only system can be abused so easily by ineffective staff. My only option outside of DE at this point is to claim fraud via the internet which gets reported to the law enforcement instead of the company, which in my country would be the FBI. Or to wait. And hope someone will respond, that their reply will be useful, and eventually after perhaps months that things will be addressed. Absurd. This treatment is bad enough to make me uninterested in the game itself as well as advise others to avoid the companies games as they simply do not care to spend the required money to have real Customer Service for their player base to get assistance with issues. Maybe someone at DE will read this and take note. Doubtful, but still maybe. Not many frustrated players bother to continue on with an issue after a month, nor do they get around to posting on a forum when support has already failed completely. I have to wonder how many people just stop playing and leave the game permanently as it is obviously much easier than going to all this trouble and sticking with trying to find a solution. By the way looking into Emailing DE outright they have a huge red "STOP if you have an issue with warframe contact support" warning. So that seems fairly pointless. Most likely others have tried just that in order to actually get help already, and just don't care to give that help at all it would seem. I might still try that, my issue is with DE itself failing to follow through with their end of a financial agreement with one of the tickets so maybe they would not just refuse to talk based on my not following the contact methodology they find cheapest. You have my Email DE, feel free to use it. /Salute

Our account management on the Warframe website needs the ability to track any additions of platinum by amount, time, platform it is purchased on and its payment method. And have a check mark for if it was successful. We also need it to show a running total of plat by date. Did the player really get that 1k plat they bought via your website and payed with a steam wallet for example or did something go wrong somewhere? We honestly cannot tell without filing a ticket to DE to have a person check into things for us. You have the info available, just make it easily viewable to the player as a part of account management as any responsible company does as a matter of course.