Before I dive into this(hopefully not very)lengthy post, I'd like to clear some things up first;
1. I do not intend to point any fingers here, I just happened to have some concerning issues brought up to me and I hope I can get some sort of explanation, or maybe see some change.
2. I 100% understand and agree that rules are crucial to chat, it would be absurd to have a chat with no rules, I do not want less rules either, my intention with this is that rules must be fair, and apply fairly in different situations.
3. I have NOTHING but respect towards chat moderators who freely volunteer to make chat a-hopefully- better place for everyone.
4. I'm very aware of the TOS and EULA, I've read them not only once, and while i'm no professional, I am quite familiar with them. I'm also very aware that at the end of the day, its fully up to DE to decide what their rules are, and i fully respect that too, but that does not mean that constructive criticism and feedback should go overlooked, I don't expect any major changes either, because first, I'm not asking for much, and second, it isn't in my hands.
Sometimes, there is a major lack of context, which leads to kicks/suspensions that were merely a misunderstanding, and while most kicks that I've seen in chat happened for good reason, there have been some situations that weren't so deserved. I have spent quite a lot of my time in Warframe in Region chat, and while I don't, and could never know every situation that's happened, I've seen situations like this happen.
While they aren't seen very often, they do still happen, which is no reason for them to go overlooked.
1. The "no profanity" rule:
This is the main chat rule I find to be quite inconsistent, we see this upon first opening Region chat, along with a few other simple rules.
Just to be clear, I don't disagree with this, incessant swearing is not acceptable, and with good reason, but how is it that we can say words such as "f*ck" and "sh*t" in chat and have no consequences to it, but saying words such as "a**hole" or "b*tch" instantly gets you kicked from chat?
All these words are considered profanity aren't they? So why is it that some swear words get you kicked from Region chat, while others don't?
Using any of these words in a derogatory manner would get you kicked, for good reason, using them to offend/harass fellow players has the same consequence doesn't it?
So why is it, that some profanity words- without context- are allowed, (for example, saying "f*ck" on its own in Region chat doesn't do anything, the message doesn't get flushed, you don't get warned for it or anything, but saying "b*tch" is an INSTANT kick from chat) while others aren't?
Shouldn't the case be either ban ALL profanity or ban none? Why are some words chosen to fall under the "no profanity" rule when other words that are also profanity, don't fall under said rule?
KickBot is great, it lets us know when Baro is coming, where we could find items, resources, warframes, it redirects people to the proper channels when they are asking for a clan or a trade in the wrong place, and lots more.
But just like everything, KickBot is not perfect, which is expected honestly, and I am aware of the changes and additions that were given to KickBot over time, but there is still some to be worked on.
This takes me back to my first point, and how I think it could be fixed if my points are considered, KickBot desperately needs more context, while i'm not personally familiar with programming, and i'm sure it's quite the challenge to work on things like this, but KickBot should reinforce the "no profanity" rule, instead of kicking someone, maybe provide a warning first? I'm sure there are a LOT more aspects of KickBot that i'm probably not aware of as a player, but if KickBot is going to kick someone from Region chat for saying "b*tch*, or using it in a non derogatory manner, it should also kick people for saying "f*ck", or at least flush their message and provide the player with a warning.
A lot of the current KickBot triggers are quite fair, the use of slurs (racial, homophobic etc) gets you kicked/suspended, and i'm not asking for any of those triggers to be removed or changed, I just wish that the "no profanity" rule would be more consistent.
Moderators get a bad reputation sometimes, while they are just reinforcing the rules every Warframe player accepted upon creating an account, sometimes there are a few inconsistencies.
On an important note, i'm not bashing or trying to offend moderators, their presence is very important, being in chat while there aren't any moderators online is quite chaotic and not the most pleasant thing, which just goes to show their importance and how much they contribute to keeping Region chat civil.
I'm assuming that past issues with moderators' bad behaviors have caused more strict rules on the currently remaining ones, which is quite understandable. But, I've seen a fair amount of people get kicked from Region chat when asking for help in a mission, and while I do understand and know the "recruit only in recruiting chat" rule, I don't see the issue in simply redirecting players to the proper channel first, and afterwards, if the player is still being stubborn when redirected to the proper channel, only then get kicked, isn't that fair?
A good amount of new players aren't really aware of Recruiting chat and Trading chat, which is the reason they ask for help in missions in Region chat instead, is it really so difficult to simply redirect them to the proper channel? Do they have to get kicked from Region chat simply because they are unaware of recruiting chat?
While this does not happen ALL the time, it still does actually happen, and every time it does, it gets overlooked, moderation rules are important, I don't understand why this isn't brought to their attention as much as it should.
I know I don't have screenshot to back up my claims, but I have no reason to lie. I spend a huge amount of my free time playing Warframe and chatting with fellow players, the only thing I want is a pleasant experience for everyone.
The fact that a player is quitting the game because of a bad experience they've had in chat goes to show there is no reason for issues like this to go overlooked and ignored.
I absolutely LOVE Warframe, it is my most played game, and we all know that it would not be where it is today if it weren't for feedback from the players, why should chat be any different? It is a crucial part of the game.
Thank you for reading, and I genuinely hope my points will be at least considered, I do not mean any harm, I just love Warframe and our community enough to have high hopes that its able to change for the better.