I don't think you guys followed through with the player feedback in regards to the Heirloom packs.
You only addressed the item's worth with the price against the inclusion of Regal Aya and increased the platinum yet you failed to take in consideration that we asked for cheaper alternatives (in order for players to have a much flexible option to only get the skins without platinum or Aya inclusion) that didn't justify giving in to buy an item with the equivalent of a triple-A game. Additionally, you're applying a FOMO mechanic when you stated in numerous interviews that you don't want to add mechanics that would dissatisfy your players (and, by end, your customers).
While I am disappointed in the approach, as this studio has managed to be the pinnacle of balancing player feedback with the microtransaction store with fairness (compared to other, more predatory developers), I am still hopeful you can understand the community's disposition against this.
