Letter13

Community Moderator
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About Letter13

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  1. Banned for negative platinum

    For starters, patience is a virture. If you've already submitted a support ticket, you will need to wait for a customer support representative to look into the issue and respond--this process can take several days or longer depending on the backlog of tickets (tickets are addressed in the order they are received, after all). If you have not yet submitted a support ticket, you can do so Here. Second, a negative platinum balance (resulting in a ban of your account) can happen from 1 of 3 ways: You purchased platinum from the Warframe website (or through Steam) and then your credit/debit card company (or service you used to pay for it) performed a chargeback (cancelling & undoing the transaction) either at your request or automatically due to suspected fraud. If you had spent the platinum you purchased before the chargeback was performed, then this can cause your platinum balance to go negative (as the amount of platinum you purchased will be deducted from your current balance). In this case you should check with your credit/debit card issuer (or the payment service you used) to verify that a chargeback has not occurred--if no chargeback has occurred, you will need to be patient wait for support to respond to your ticket. You purchased platinum from an unauthorized source, such as another player or third party website which does not have DE's permission to sell platinum (basically paying real money to another player to receive platinum through an in game trade). This method of platinum acquisition violates the EULA and will result in the platinum being removed and/or your account being banned for EULA violations. If you bought platinum from anywhere other than http://warframe.com/buyplatinum or http://store.steampowered.com/app/230410/Warframe/ then you may be out of luck since buying platinum from anywhere else is a violation of the EULA. You received fraudulent platinum from another player through a trade and spent it before it was removed by DE support staff investigating the fraud. This can happen when another player purchases platinum and trades it away to another player before performing a credit/debit card chargeback (see the first item on this list of 3). The platinum in play is removed to prevent the influx of fraudulently obtained platinum. Long story short, you will need to be patient and wait for support to respond to your ticket. You can check the status of your open ticket by following this link. Also, you should not be sending in multiple tickets. Sending in multiple tickets for the same issue is considered spamming and can result in a suspension from the support desk.
  2. What is 'energy'?

    Are you sure you wanna know?
  3. Warframe is MA15+ but..

    Although the game is rated MA (17+), we also strive to create a civil environment for players to participate in. The reason why we prohibit profanity (both on the forums and in game) is because often times it's used in a negative fashion (to target others, others' work, etc), which means it also violates the first rule of the community regarding respect. While the in-game chat has a swear filter (which you can disable), it's strongly encouraged that you try to avoid using profanity if at all possible. Using profanity in excess or to verbally attack others is something that is not taken lightly.
  4. Banned > Negative balance

    For starters, patience is a virture. If you've already submitted a support ticket, you will need to wait for a customer support representative to look into the issue and respond--this process can take several days or longer depending on the backlog of tickets (tickets are addressed in the order they are received, after all). Second, a negative platinum balance (resulting in a ban of your account) can happen from 1 of 3 ways: You purchased platinum from the Warframe website (or through Steam) and then your credit/debit card company (or service you used to pay for it) performed a chargeback (cancelling & undoing the transaction) either at your request or automatically due to suspected fraud. If you had spent the platinum you purchased before the chargeback was performed, then this can cause your platinum balance to go negative (as the amount of platinum you purchased will be deducted from your current balance). In this case you should check with your credit/debit card issuer (or the payment service you used) to verify that a chargeback has not occurred--if no chargeback has occurred, you will need to be patient wait for support to respond to your ticket. You purchased platinum from an unauthorized source, such as another player or third party website which does not have DE's permission to sell platinum (basically paying real money to another player to receive platinum through an in game trade). This method of platinum acquisition violates the EULA and will result in the platinum being removed and/or your account being banned for EULA violations. If you bought platinum from anywhere other than http://warframe.com/buyplatinum or http://store.steampowered.com/app/230410/Warframe/ then you may be out of luck since buying platinum from anywhere else is a violation of the EULA. You received fraudulent platinum from another player through a trade and spent it before it was removed by DE support staff investigating the fraud. This can happen when another player purchases platinum and trades it away to another player before performing a credit/debit card chargeback (see the first item on this list of 3). The platinum in play is removed to prevent the influx of fraudulently obtained platinum. Long story short, you will need to be patient and wait for support to respond to your ticket. You can check the status of your open ticket by following this link. Also, you should not be sending in multiple tickets. Sending in multiple tickets for the same issue is considered spamming and can result in a suspension from the support desk.
  5. There're extremes on both sides of the river of feedback. One side blindly defends DE (often called white knights) and the other side blindly insults DE or vents unmitigated anger (we just call them 'rule violators'). Neither side is conducive towards good development, because blindly defending all of DE's choices doesn't actually help improve the game, just as going into a blind rage and posting profanity ridden 'feedback' threads doesn't help either. Users should instead try to strike a balance between the two; channel the dislike/dissatisfaction from the angry/insulting side but also channel the respect from the side that blindly defends DE. Take elements from both (but not everything from both) and mix them to balance them. If users can manage to control their dislike and dissatisfaction in a respectful manner, all of a sudden they're able to provide really quite objective (and immensely valuable) feedback that will actually help improve the game. They're able to explain what it is they feel is implemented poorly and provide suggestions for how it could be improved, as well as debate with those who think otherwise in a rational manner. This is the sort of feedback we should all strive for.
  6. 4K Support!

    Keep in mind that some TVs and Monitors may support 1080p at 60Hz or 120Hz, but only support 2160p at 30Hz due to the video decoder chip inside only supporting up to HDMI 1.4 or DisplayPort 1.1 (which caps 4K video at 30Hz), so even if you get above 30Hz you may not be able to actually tell the difference as your TV or Monitor may only support 4K @ 30Hz If you know your display supports 3840 x 2160 at 60Hz, then make sure you disable V-sync in game and in your Nvidia control panel. Also make sure the display adapter in the Nvidia (or Windows) display settings is set to 3840 x 2160 at 60Hz (and that it isn't automatically being set to 30Hz).
  7. Is Letter13 still a moderator here?

    Hi If you have a question about moderation in general or wish to discuss how you've been moderated, you can toss a private message my way.
  8. Missing Platinum

    You will have to wait for support to respond to your ticket as we in the forums are not equipped to offer help. As a reminder, purchasing platinum from unauthorized sources for real money is a violation if the EULA, and the platinum received in such situations is removed from all involved accounts. Additionally, if the platinum you received was fraudulently obtained by the player who gave it to you (in that they purchased Platinum for real money and then had their credit/debit card issuer reverse the charge), the platinum would also have been removed in order to prevent an influx of fraudulent platinum into the Warframe trading market.
  9. Birthday

    Happy Birthday! You do you, Tenno.
  10. warframe support ignore me!!!

    For starters, patience is a virture. If you've already submitted a support ticket, you will need to wait for a customer support representative to look into the issue and respond--this process can take several days or longer depending on the backlog of tickets (tickets are addressed in the order they are received, after all). Second, a negative platinum balance (resulting in a ban of your account) can happen from 1 of 3 ways: You purchased platinum from the Warframe website (or through Steam) and then your credit/debit card company (or service you used to pay for it) performed a chargeback (cancelling & undoing the transaction) either at your request or automatically due to suspected fraud. If you had spent the platinum you purchased before the chargeback was performed, then this can cause your platinum balance to go negative (as the amount of platinum you purchased will be deducted from your current balance). In this case you should check with your credit/debit card issuer (or the payment service you used) to verify that a chargeback has not occurred--if no chargeback has occurred, you will need to be patient wait for support to respond to your ticket. You purchased platinum from an unauthorized source, such as another player or third party website which does not have DE's permission to sell platinum (basically paying real money to another player to receive platinum through an in game trade). This method of platinum acquisition violates the EULA and will result in the platinum being removed and/or your account being banned for EULA violations. If you bought platinum from anywhere other than http://warframe.com/buyplatinum or http://store.steampowered.com/app/230410/Warframe/ then you may be out of luck since buying platinum from anywhere else is a violation of the EULA. You received fraudulent platinum from another player through a trade and spent it before it was removed by DE support staff investigating the fraud. This can happen when another player purchases platinum and trades it away to another player before performing a credit/debit card chargeback (see the first item on this list of 3). The platinum in play is removed to prevent the influx of fraudulently obtained platinum. Considering you mention purchasing the platinum, however, this is likely not the scenario which led to your negative platinum balance. Long story short, you will need to be patient and wait for support to respond to your ticket. You can check the status of your open ticket by following this link. Also, you should not be sending in multiple tickets. Sending in multiple tickets for the same issue is considered spamming and can result in a suspension from the support desk.
  11. WarMarketMan

    Hi folks, Been noticing a lot of threads being made by people trying to verify their Warframe.Market accounts--and I'm here to tell you that making a thread is not how you verify your Warframe.Market site accounts. Reporting your PMs to WarMarketMan is NOT how you verify your accounts either; the report button is for reporting rule violations on the forum and misuse of it can result in warnings or punishments being applied to your forum account. In fact posting your verification text publicly on the forums will put your Warframe.Market account at risk, because then anyone who sees the verification key can copy it and use it to tie your Warframe.Market account to an in game account not belonging to you. To verify your Warframe.Market account, you need to send the verification code through a private message on the forums to @WarMarketMan. Alternatively you can also click here to compose a message to the Warframe.Market forum account. To reiterate: DO NOT post WarMarketMan verification codes on the forums, DO NOT report your message(s) to WarMarketMan.
  12. WarMarketMan

    Hi folks, Been noticing a lot of threads being made by people trying to verify their Warframe.Market accounts--and I'm here to tell you that making a thread is not how you verify your Warframe.Market site accounts. Reporting your PMs to WarMarketMan is NOT how you verify your accounts either; the report button is for reporting rule violations on the forum and misuse of it can result in warnings or punishments being applied to your forum account. In fact posting your verification text publicly on the forums will put your Warframe.Market account at risk, because then anyone who sees the verification key can copy it and use it to tie your Warframe.Market account to an in game account not belonging to you. To verify your Warframe.Market account, you need to send the verification code through a private message on the forums to @WarMarketMan. Alternatively you can also click here to compose a message to the Warframe.Market forum account. To reiterate: DO NOT post WarMarketMan verification codes on the forums, DO NOT report your message(s) to WarMarketMan.
  13. WarMarketMan

    This is not how you verify your account for Warframe.market. You need to follow the directions on verifying your account on the warframe.market website or you will not be able to verify your account.
  14. "WarMarketMan" Not Recieving Messages?

    You will have to wait for them to fix it. Additionally, making a publicly visible thread with your warframe.market verification code will not verify your account. So please do not post your verification code.