Login failed. Check your info.

[Frimirno]

I'm in france, cannot loggin ig, but the app seems ok :/ 

[derrickg775]

Support just replied thru, It's been more than a week and we still can't get in.

I know DE is doing something with this issue, but why is the issue regarding region affected.

I'm hoping for a better update from the support team.

I'll try and put this in the ticket  to support team.

[Frimirno]

Well, now it would appear that i can log in back again...

Sorry folks, dunno what was the issue nor what solved it 

 

[-Dabi]

Downloaded the game again. Still the same problem.

Please fix. 😔

[iJustWannaF]

Can login to website but not in game, changed password back to the one i had. Can still login to website but not the game.

Edited October 16, 2018 by iJustWannaF

[Navalboi]

On 2018-10-16 at 10:49 PM, PERSONA-NON-GRAKATA said:

Aman gan pake vpn itu? Katanya kalo pake vpn bisa kena ban dsb.

 

Ane pake 3 sempat bisa tadi, terus gabisa lagi sampe sekarang.

 

Well, i've been using VPN from WoW to FFIX for the past years. So, I would be very surprised if DE banned the usage of VPN. Nevertheless, using VPN or GSM carrier provider such as 3, XL, or telkomsel seems to be the way to get through "Login failed. check your info" pop up.

 

It seems there's something to do with IP address, I can't log in from my home but I can get through logging in from my office. And both my home and office used the same ISP IndiHome. So yeah, it seems the only solution to get pass through that login failed pop up is to used VPN and then deactivate it after you got into the game to do missions.

Edited October 18, 2018 by Navalboi

[-SH-Dang.Khoa2035]

I have encountered cases like me in Asia

[dack00034]

i cant login to this is so stupet

[Reflex-Sama]

Once again, can't login. This time the time between this issues is getting shorter for me. Also now the 3rd time its happening.

I've asked fellow Filipino players if they get this issue but no, seems like I'm the only one.

[Hashashin_Argonaut]

day 15 cant login location asia

[(PSN)hagirepsv]

Same here it has been 15 days since I log in. Created ticket and they said they can't do anything about it and just wait for the devs to unban my ISP's IP

[Guntersaurus]

Im a Filipino player, took a break for 2 weeks or less. I took a break because, login failed check your info. Now I decided to check if it's fixed. But it still says login failed check your info. I contacted support, but they can't help me, because its out of their reach, if that make sense. I hope DE fix this. Last year I have not encountered this problem, but after these recent updates, this problem started occurring.