Mazzquerade Posted October 28, 2018 Share Posted October 28, 2018 Hello. Just wondering if the staff log in time to time... I've been redirected to personal message from the support yet nobody even read it yet in the last month. Their description says "staff member will reply within 5 days" which was ... um, yeah long time ago... Simple "no" would be more welcome then total ignore........ Link to comment Share on other sites More sharing options...
GnarlsDarkley Posted October 28, 2018 Share Posted October 28, 2018 The longest I had to wait was 62 days for a "yes, here is your missing bundle item" Link to comment Share on other sites More sharing options...
DeMonkey Posted October 28, 2018 Share Posted October 28, 2018 I still have one unread since April. I don't have much hope now Link to comment Share on other sites More sharing options...
Lady_Xenomorph Posted October 28, 2018 Share Posted October 28, 2018 I wrote also a letter to check my clan because it seems bugged and not saving any clan progress. You can check in game my clan - XenomorphPrime and nobody seems had an answer to the issue. Probably making a new clan would be more benefit to fix the issue but we already made researches and went deep in customization so I guess we will wait. A year ago. Link to comment Share on other sites More sharing options...
Prime-Ares Posted October 28, 2018 Share Posted October 28, 2018 20 minutes ago, DeMonkey said: I still have one unread since April. I don't have much hope now Seeing this I have to ponder how DE really handles out tickets. Mine don't have any catchy (aka "Clickbait") titles that would even inspire support to really click on. Some of mine have been simple reports of players, others being bugs in-game, a couple suggestions, and a few regarding account/reward issues in the past. All have been addressed (surprisingly) in less than a week (or 2 at most in my case). Wondering if it's just during times around updates and whatnot their teams operate better or if there are more factors that hold responses back seeing as others report waiting absurdly long periods sometimes. Link to comment Share on other sites More sharing options...
DeMonkey Posted October 28, 2018 Share Posted October 28, 2018 10 minutes ago, Prime-Ares said: Seeing this I have to ponder how DE really handles out tickets. Mine don't have any catchy (aka "Clickbait") titles that would even inspire support to really click on. Some of mine have been simple reports of players, others being bugs in-game, a couple suggestions, and a few regarding account/reward issues in the past. All have been addressed (surprisingly) in less than a week (or 2 at most in my case). Wondering if it's just during times around updates and whatnot their teams operate better or if there are more factors that hold responses back seeing as others report waiting absurdly long periods sometimes. I reckon it's just because it's me more than anything else. I'm sure Staff cower at the sight of my name. Link to comment Share on other sites More sharing options...
Miser_able Posted October 28, 2018 Share Posted October 28, 2018 46 minutes ago, DeMonkey said: I reckon it's just because it's me more than anything else. I'm sure Staff cower at the sight of my name. Oh *eye roll* it's him. Link to comment Share on other sites More sharing options...
Mr.SpookSpook Posted October 28, 2018 Share Posted October 28, 2018 I get replies to reports in about 2 weeks in general. Link to comment Share on other sites More sharing options...
DeMonkey Posted October 28, 2018 Share Posted October 28, 2018 10 minutes ago, Miser_able said: Oh *eye roll* it's him. I can almost hear it now, they're in a meeting discussing what to do with Wukong. Rebecca brings up my excellent Primal Fury 2.0 thread. Devs collectively sigh and utter, "Not him again". Ahhhhh... to be so loved. Link to comment Share on other sites More sharing options...
AzureTerra Posted October 28, 2018 Share Posted October 28, 2018 the IN pile fell over and went out the door Link to comment Share on other sites More sharing options...
Mazzquerade Posted October 28, 2018 Author Share Posted October 28, 2018 15 hours ago, Mr.SpookSpook said: I get replies to reports in about 2 weeks in general. lucky you! Link to comment Share on other sites More sharing options...
Mazzquerade Posted October 28, 2018 Author Share Posted October 28, 2018 good to see they are taking care of players on the forum... Link to comment Share on other sites More sharing options...
HugintheCrow Posted October 28, 2018 Share Posted October 28, 2018 They are too busy making fortuna, obviously. Link to comment Share on other sites More sharing options...
Kyronz Posted October 29, 2018 Share Posted October 29, 2018 support is not this game's strong point. i would recommend following the issue for 3 months, and giving up after 6 months. Link to comment Share on other sites More sharing options...
Mazzquerade Posted October 29, 2018 Author Share Posted October 29, 2018 22 hours ago, HugintheCrow said: They are too busy making fortuna, obviously. 1) honestly I'd rather have an answer rather then whole fortuna 2) I dont think that support/advertisement/community folks are actually working on fortuna. Link to comment Share on other sites More sharing options...
HugintheCrow Posted October 29, 2018 Share Posted October 29, 2018 Just now, Mazzquerade said: 1) honestly I'd rather have an answer rather then whole fortuna 2) I dont think that support/advertisement/community folks are actually working on fortuna. I thought I communicated sarcasm well enough with the facepalm emoji. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now