MadKai Posted October 29, 2018 Share Posted October 29, 2018 60hours and counting without any answer it's support working or just ignoring me, or support just sucks Link to comment Share on other sites More sharing options...
0 Zyneris Posted October 29, 2018 Share Posted October 29, 2018 REAL quick, I just want to verify that you've go in to your ticket and seen that it still says 'new' instead of assigned or some such wording to indicate that it's being looked in to? Also 1000% ensure that you haven't missed any emails from them requesting information regarding your issue. This email could have very well gone to your spam. Hope this helps some 😞 Link to comment Share on other sites More sharing options...
0 GnarlsDarkley Posted October 29, 2018 Share Posted October 29, 2018 (edited) 7 minutes ago, MadKai said: 60hours and counting It was weekend and EST is still 9.34am 1 minute ago, MadKai said: Created Friday at 22:15 Yup. Read above Edited October 29, 2018 by GnarlsDarkley Link to comment Share on other sites More sharing options...
0 MadKai Posted October 29, 2018 Author Share Posted October 29, 2018 Yes I had one email and send what they asked for, but nothing " Ticket details Requester MadKai Created Friday at 22:15 Id #1465288 Status open Category I can't log into Warframe Link to comment Share on other sites More sharing options...
0 MadKai Posted October 29, 2018 Author Share Posted October 29, 2018 It should be faster, and weekends its when more people plays they should have someone working i think Link to comment Share on other sites More sharing options...
0 GnarlsDarkley Posted October 29, 2018 Share Posted October 29, 2018 (edited) 7 minutes ago, MadKai said: they should have someone working i think Take it or leave it. Yes support is working on its limit and DE should improve it (I had to wait 62 days one time and my gf was locked out of her account for 4 months) but it is not on us to demand such a thing As for 10 minutes ago, MadKai said: Category I can't log into Warframe [DE]Megan said in one thread that DE is indeed having issues with many players unable to login and it seems to be an issue with your location. So instead of flaming and blaming you should maybe think ahead and provide such information to support so they can help you and other faster and better Edited October 29, 2018 by GnarlsDarkley Link to comment Share on other sites More sharing options...
0 Zyneris Posted October 29, 2018 Share Posted October 29, 2018 You sent that ticket in at 1015pm on a Friday. I do believe there is a time disclaimer on the support page. Unfortunately we do not know their process for weekend support, but I'd assume it was as mentioned where you'll have to give it time to cross over to the next working day. Give them time to get back to you. I won't disagree that it can be frustrating and such, but again, we do not know their weekend process. Link to comment Share on other sites More sharing options...
0 MadKai Posted October 29, 2018 Author Share Posted October 29, 2018 Haha of course we can demand things we are who give money to them, yes was 10 PM in my country like 6pm in NA anyway Link to comment Share on other sites More sharing options...
0 Cleesus Posted October 29, 2018 Share Posted October 29, 2018 Support is not open on the weekend it says it right on the support homepage. Also support gets to you asap so have patience. Link to comment Share on other sites More sharing options...
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MadKai
60hours and counting without any answer it's support working or just ignoring me, or support just sucks
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