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Console login help



So I got one of my friends to install warframe on his Xbox One X and on initial launch, it protects to accept the privacy policy/terms and agreements to which when we press A to accept it, the game tells us "login failed, check info". We even had him create a warframe account online with the email tied to his gamer tag; still no login access. 

Would anybody know why this is happening? Quick responses would be greatly appreciated.

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