need help tracking support ticket

[faiyde]

So I sent a request to support but this page https://digitalextremes.zendesk.com/hc/en-us/requests doesn't have anything listed under My requests.

Did I mess up submitting it some how or are they not actually listed there?

Should I write it out and send it again?

[-AxHx-Vile]

They should be listed there. Did you get an email confirmation of your ticket having been submitted? That also contains a link to it.
If you didn't receive confirmation either, or if the link leads to nothing, something went wrong and I would suggest submitting it again.

[PurrrningBoop]

Edit: as Vile said, but if everything is fine on that end:

One support ticket is enough, spamming it will increase the your waiting time.

Depending on priority and how busy the support team is, your issue can be resolved in a couple of days or everal weeks.

Edited December 20, 2018 by PurrrningBoop

[faiyde]

Redid it and its now listed, don't know how I messed up the first attempt.

Thanks for the advice.