Someone has access to our deceased friend's account :(

[Surby]

Hello,
So we've lost a fellow player and great friend on august 19th, we went to the funeral and stuff and I've noticed that someone is logging on his account from time to time since then.
I asked some friends if thats any of them, because maybe thats the case. Or his brother just plays the game. But in case when someone is farming his account off stuff - is there a way to stop it?
Maybe DE would be helpful in tracking who does it and do something then?

Any ideas bois?
Or maybe i should just leave it be and forget 😞

[AEP8FlyBoy]

Sorry for your loss, friend.

Best bet would be to hit up support and let them know. https://digitalextremes.zendesk.com/hc/en-us
Not really much you can personally do with another player's account, so I'd just let support know the IGN of the account in question and they should be able to take care of it.

[-AxHx-Vile]

The problem will be proving that this account belongs to the deceased...but maybe Support can help...

[----Legacy----]

Support should be able to track changes in the IP from which the account is being logged in and then lock it if they find something suspicious that falls in line with your report.

[Surby]

Well I know his personal info, phone number and email addresses and stuff because we communicated like normal people, so maybe that could be helpful in any way to prove I knew him personally, no idea if DE has time for investigating a request that may or may not be a trololol from their perspective 😞
thanks guys these ideas may be useful, i can ask DE to check IPs and maybe i will get some other solution to that too.

Peace

[GAMINGMANX]

Would be best to find out if it is a relative or sibling that is on the account first. Some people grieve by deleting all accounts of the deceased, some people let they stay as a reminder, but some continue to use them as a working reminder of that person's legacy. In any case, best to find out where the account is being logged into before you contact support.

[SgtHotPepper]

Condolences for your friend.

It's possible that you dont know everything about your friend and his relations outgame and ingame.

Maybe he share his account informations with someone he consider trustful.

Maybe a occasionnal friend or a kid.

I did this kind of things on another games to let someone try the game.

 

But if it's just a account syphonning it's particular pathetic.

Edited January 3, 2019 by SgtHotPepper

[Surby]

12 hours ago, GAMINGMANX said:

Would be best to find out if it is a relative or sibling that is on the account first. Some people grieve by deleting all accounts of the deceased, some people let they stay as a reminder, but some continue to use them as a working reminder of that person's legacy. In any case, best to find out where the account is being logged into before you contact support. 

thats why i thought about his brother and called his mom. i also try to contact the account while its logged in game