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Chat Moderation Changes and Additions Report!


[DE]Rebecca

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Posted

Why is your kickbot programmed to emulate hurt feelings?

You write a single word in the whole phrase in caps, it deletes the whole thing and directly insults you.

You respond to it, it immediately suspends you from all channels.

Posted

There's still no way to know how long you get banned for. It would REALLY help if instead of simply saying "Your access to in-game chat has been suspended" it said "Your access to in-game chat has been suspended for 1 week for the following reason: blank."

This would clear up TONS of confusion and hugely benefit naive people who haven't figured out the rules yet. For example, chat says 'no profanity' which clearly isn't a real rule since you can basically drop as many full f-bombs as you want. If you say "F U" (verbatim) to nobody in particular, however, you get banned.  

Posted

Also, PLEASE give mods their purpletext back. Making them have to give warnings doesn't really do much when their warnings are drowned out by the rest of chat and virtually impossible to see. At least give them a [MOD] in front of their names or something so new players are sure to notice and take them seriously. 

Posted
2 hours ago, LABAL said:

Why is your kickbot programmed to emulate hurt feelings?

You write a single word in the whole phrase in caps, it deletes the whole thing and directly insults you.

You respond to it, it immediately suspends you from all channels.

What did Kickbot say to you? What did you say to it?

Posted

This is a step in the right direction but it all seems pretty vague and not substantial enough, (in my opinion.) No concrete action taken towards problematic moderators, and no changes to the Kickbot's behaviour and filter.

Posted
2 hours ago, Shadow-Spawn said:

freedom of speech must always take precedence

The problem is people abuse the freedom of speech and take it for granted as a license to be an uncultured swine. 

Posted
1 hour ago, (XB1)R3d P01nt said:

No one's freedom of speech is violated in chat.

Only if you follow the logic of "No speech = no problem"
Because the censorship is rather strict.


Anyway, what's the point of censoring people if anyone can mute them manually at any time in exactly two clicks, even the spam?
I mean, aside from the outright illegal stuff like scams and attempts at trading IRL stuff.
If you're just rude to someone, do you really need any more punishment than other people thinking you're a jerk and refusing to talk to you?
Are the broad range suspensions really necessary?

Posted
18 minutes ago, LABAL said:

Only if you follow the logic of "No speech = no problem"

More like actually knowing what free speech means.  DE is no more obligated to host speech they find objectionable than you or I in our own respective homes.  If I throw someone out of my house for speech that I don't like, I have not violated their free speech rights.  It's the same for DE and their chat service.

That said, you have the ability to say what you want.  It's just that you have to face the consequences that come with using your speech.  Free speech does not guarantee freedom from social consequences.

21 minutes ago, LABAL said:

Anyway, what's the point of censoring people if anyone can mute them manually at any time in exactly two clicks, even the spam?

Because that places the onus on the wrong people.  Why should it be everyone else's responsibility to filter out objectionable content instead of the person posting?  (And, BTW, the person posting the content that goes against the rules of chat is violating rules they agreed to when they signed in.)

 

Posted

I mean I'm a long time gamer and by now I know the moment I make a account whether its on a forums for anime/video game topics or to play a game.

I agree to the ToS and EULA that we pretty much fall under their purview and follow their rules. all this talk of freedom of speech is pointless.

I once had a discussion with someone about it. Forums and chatrooms are not a democracy its pretty much a dictatorship where DE can either do whatever they feel they need to do or be nice enough to try and meet our demands. They have no true obligations to meet our demands they just doing it to be a better studio and work with us to create a community. All they have to do is follow the rules they set.

imo DE is doing more than enough and at this point all we can really do is trust in them to deal with abusive moderators and we just report those abuses and just play the game now.

Posted

Speaking of chat...  some thoughts after playing as new player recently.

 

There NEEDS to be a New Player chat channel that is visible both in and out of mission similar to Council chat.  Sometimes new player get stuck in a mission and need help but no way to ask because they're soloing or everyone else in mission is also new. 

Recruit, Trade and Region chat should be default to off for new player.  Clans/Mission recruiting for noob levels can be done in Newbie chat. At MR 2, player should get an inbox message explaining how to turn chat on/off.

Posted
14 minutes ago, ssh83 said:

Recruit, Trade and Region chat should be default to off for new player.  Clans/Mission recruiting for noob levels can be done in Newbie chat. At MR 2, player should get an inbox message explaining how to turn chat on/off.

Trade especially, as that's how many of the Corpus in trade chat take advantage of newer players as they tend to overprice stuff they sell (like Rivens for example), and will rip them off as they don't know what they have.

 

Posted
4 hours ago, (XB1)R3d P01nt said:

More like actually knowing what free speech means.  DE is no more obligated to host speech they find objectionable than you or I in our own respective homes.  If I throw someone out of my house for speech that I don't like, I have not violated their free speech rights.  It's the same for DE and their chat service.

That said, you have the ability to say what you want.  It's just that you have to face the consequences that come with using your speech.  Free speech does not guarantee freedom from social consequences.

By that same logic let's outright EXILE everyone we don't agree with. I mean, the logic is exactly the same, it's just that the scale is different. It's not just "social repercussions" when a person is prevented from speaking further. But I get it. They can outright refuse the service if something you said is not to their liking. They can do that, that's not even a question. It's even practical to a point. The real question is: Is it necessary?
The action is taken immediately, without giving the offending party the opportunity to continue in such manner, but also preventing them from explaining themselves and possibly sharing the crucial information that could completely flip our understanding of the previous statement. While it prevents the potential chain reactions, the practice essentially equates a person who just momentary lost their composure due to immense frustration, or even a person who accidentally triggered a word combination deemed offensive in completely different context, to a repeat offender who has nothing better to do other than harass people for no apparent reason.

Posted
6 minutes ago, LABAL said:

It's not just "social repercussions" when a person is prevented from speaking further.

Except in this case, it is.  Chatting on DE's servers is a privilege that can be revoked when people decide not to follow the rules.

7 minutes ago, LABAL said:

The real question is: Is it necessary?

DE feels that it is.  We spill a lot of virtual ink obsessing over the people who get removed from chat, but we rarely ever talk about the people who don't feel comfortable in a chat that has slurs, lewdness, rudeness, and boorish behavior.  In effect, DE would be excluding those people by not removing people that use slurs or adhere to boorish behavior.

10 minutes ago, LABAL said:

While it prevents the potential chain reactions, the practice essentially equates a person who just momentary lost their composure due to immense frustration, or even a person who accidentally triggered a word combination deemed offensive in completely different context, to a repeat offender who has nothing better to do other than harass people for no apparent reason.

Um, no.  Repeat offenders are just that, people who offend and repeatedly do so.

Posted
1 hour ago, MarrikBroom said:

I hate feeling like this whole post is trying to make the whole thing seem like i't's already resolved and this is just a banal stat sheet look at the matter.

While this is a step in the right direction, this issue is far from resolved.

1 hour ago, MarrikBroom said:

Maybe i'm just the one paranoid? I'm sure there will be many that say I am. They may even be right.

You're not.

Posted

That people are actually in here saying they don't know why it is needed is astounding. Did you even read?

"I love little girls"
"No I beat my wife"
"There is only one gender, male, females are property."
"Feminists need capital punishment for living"

There is something wrong with you if you think any of these are acceptable as "humour". None of these comments damage "free speech" by being removed, if anything they help it by not leading the sheep out there down a path that thinks this type of thing is funny. Your mothers, auntys, wives, sisters, daughters certainly would not enjoy knowing you look upon them like this, even for "fun". Men don't think that type of crap is "fun", little boys do. Grow up.

Baiting other players to violate guidelines.

This is truely just childish on every level and could completely ruin new player experience if they say the wrong thing that catches them in one of those questionable context bans. Bans need to be longer for baiters.

Posted

Thank you all at DE. I know that people will do everything in their power to be a nuisance and then backpedal once punished or accused, and even here they will do everything in their power to justify something they know in their hearts is malicious and problematic. This just makes it easier to look at chat.

Posted

So far all i've seen from DE is words, not facts

- the moderators that started all this debate are still there, no disciplinary action was reported

- an intimate friend of said moderators become part of the actual staff with the duty of monitoring abovementioned problems

- ongoning policy of obfuscation on the issue in order to wait for the customers to forget about this mess

Congrants DE on being muleheaded

Posted

That moment when this issue wouldn't have started if certain mods had been neutral and acted as actual moderators instead of trying to push their own agenda on the community while taunting players for it.

That moment when all of this drama could have been stopped long ago or even avoided with an effort as small as simply removing problematic people from their volunteer role.

As much as i love warframe and want to support DE, i'm really disappointed about how despite taking measures to fix the issue, they still fail to address the elephant in the room.

Posted
1 hour ago, Zanchak said:

That people are actually in here saying they don't know why it is needed is astounding. Did you even read?

"I love little girls"
"No I beat my wife"
"There is only one gender, male, females are property."
"Feminists need capital punishment for living"

There is something wrong with you if you think any of these are acceptable as "humour". None of these comments damage "free speech" by being removed, if anything they help it by not leading the sheep out there down a path that thinks this type of thing is funny. Your mothers, auntys, wives, sisters, daughters certainly would not enjoy knowing you look upon them like this, even for "fun". Men don't think that type of crap is "fun", little boys do. Grow up.

Baiting other players to violate guidelines.

This is truely just childish on every level and could completely ruin new player experience if they say the wrong thing that catches them in one of those questionable context bans. Bans need to be longer for baiters.

While I generally agree with the first three, I have to admit that the last one got a chuckle out of me as it's so hyperbolic that I understood it to be a joke (albeit one in poor taste).

Therein lies the problem... while I would probably let the last one slide as a chat moderator, I could completely understand how someone would get a tempban for that (as it is in poor taste).

Humor is a subjective thing, as it's dependent partially on culture among other things so what would be OK in your culture may not be in mine and vice versa.

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