Lost Mastery points

[(NSW)Funkalopigus]

I’m not sure how many points I lost exactly since I didn’t know how many I had, but I went from nearlyrank ten to under a quarter of the way there. I don’t really know what else to do other than post here. 

[[DE]Helen]

Hey Funkalopigus,

It sounds like this might be an issue with your account specifically. I recommend getting in touch with support so they can take a look at your account details and investigate! You can make a support ticket here: https://digitalextremes.zendesk.com/hc/en-us

I hope this helps!

[SnuggleBuckets]

9 hours ago, [DE]Helen said:

Hey Funkalopigus,

It sounds like this might be an issue with your account specifically. I recommend getting in touch with support so they can take a look at your account details and investigate! You can make a support ticket here: https://digitalextremes.zendesk.com/hc/en-us

I hope this helps!

My coop friend has had a lot of bad luck with the game forgetting her having mastered some weapon in particular over the years, and I've had at least once a case of losing progress of having done a MR test, posted picture of my account still having earned the achievement unlocked in game while MR was lower than that.
What can support zendesk do? Because in my case, as I did get a ticket, they just raised their hands and said there's nothing to be done.
(Luckily my MR test wasn't that frustrating to repeat, but was still worrying)
Please just make a more robust system for saving the progress you've done on levelling up stuff and double checking how they add up to your MR whenever you log out/in.

[[DE]Helen]

I looked into this situation more and found out there was recently a bug affecting the Kogake. A coding error removed the Kogake and associated Affinity from accounts. We launched the fix last week! If the Kogake is part of your inventory and you're still noticing a problem with your Affinity, please contact Support asap: https://digitalextremes.zendesk.com/hc/en-us

[(PSN)joehan1287]

vor 7 Minuten schrieb [DE]Helen:

I looked into this situation more and found out there was recently a bug affecting the Kogake. A coding error removed the Kogake and associated Affinity from accounts. We launched the fix last week! If the Kogake is part of your inventory and you're still noticing a problem with your Affinity, please contact Support asap: https://digitalextremes.zendesk.com/hc/en-us

I think the Bug with Kogake was only on the PC Build (25.0) and not on Console.