I don't know what else to do, who else to complain or what else to write about but you (DE) need a better support system than what it currently have. I’m not writing another support ticket knowingly that it would be send to the ether after the automated response kicks in. BEFORE anyone reply with the usual comments please read the simple response. I have done it, ALL OF IT and I mean ALL OF IT. I will relate all the event so people understand the situation if some want to ski