Jeansaurus Posted June 24, 2019 Share Posted June 24, 2019 how long will they take to reply me? my acc was suspended and i had waited for 4days not even a bot wrote to me i had submitted the 2nd ticket hopefully they will unban me or at least tell me the reason why i got suspended i had enough plat to cover anything that might happen and i didnt do any dangerous trade or sell my accounts platinum im pretty upset because im gonna missed nightwave missions n probably couldnt get the last reward 😞 Link to comment Share on other sites More sharing options...
Marvelous_A Posted June 24, 2019 Share Posted June 24, 2019 A week or two. Normally they will reply you in 10 days. Could be a month too. Link to comment Share on other sites More sharing options...
Jeansaurus Posted June 24, 2019 Author Share Posted June 24, 2019 i hope they reply me soon because i didnt put my smeeta in stasis and i forgot to make an imprint off him because i didnt plan on selling his imprints Link to comment Share on other sites More sharing options...
WhiteMarker Posted June 24, 2019 Share Posted June 24, 2019 4 minutes ago, Jeansaurus said: i had submitted the 2nd ticket😞 That's the issue. With sending another ticket, you pushed back your first ticket. And the more tickets you submit on the same topic, the more you have to wait. And the more everyone else has to wait. Why not waiting for a reply on the original ticket? Link to comment Share on other sites More sharing options...
Jeansaurus Posted June 24, 2019 Author Share Posted June 24, 2019 oh it works that way? o.o i didnt know bout that because i rarely make any tickets about any issues Link to comment Share on other sites More sharing options...
0_The_F00l Posted June 24, 2019 Share Posted June 24, 2019 1 minute ago, Jeansaurus said: i hope they reply me soon because i didnt put my smeeta in stasis and i forgot to make an imprint off him because i didnt plan on selling his imprints I think companions don't die anymore. So shouldn't be a problem if that is your worry. Link to comment Share on other sites More sharing options...
Jeansaurus Posted June 24, 2019 Author Share Posted June 24, 2019 the health of him is depleting and i had to keep him up with the dna injector. personally i think he will still die and they didnt change a thing about the companion not dying thingy Link to comment Share on other sites More sharing options...
Dr_Shadox Posted June 24, 2019 Share Posted June 24, 2019 If you have the Nutrio incubator segment your pet will stay alive (with auto stasis when reaching a critical level) Link to comment Share on other sites More sharing options...
Firetempest Posted June 24, 2019 Share Posted June 24, 2019 Hotfix 24.5.7 Pet Incubator Changes Pets no longer suffer negative effects from a lack of Loyalty or Integrity! Integrity and Loyalty are now strictly a bonus on top of your Pet’s base Health and Damage. This also removes the function of auto-Stasis when Loyalty and Integrity hits 0, at which your Pet will just simply not have a bonus and continue to live peacefully. The Pet Incubator has undergone many changes, and these are small steps in a larger plan to simplify this system for a more streamlined structure. Link to comment Share on other sites More sharing options...
Dr_Shadox Posted June 24, 2019 Share Posted June 24, 2019 (edited) Update 22.12 Added a completely new flow for Companion Incubator Management. Pets can no longer die! The base Incubator now behaves exactly as the Nutrio Incubator does with auto-stasis. So infact even without the nutrio segment it's ok Edited June 24, 2019 by Dr_Shadox Link to comment Share on other sites More sharing options...
SpicyDinosaur Posted June 24, 2019 Share Posted June 24, 2019 3 minutes ago, Jeansaurus said: the health of him is depleting and i had to keep him up with the dna injector. personally i think he will still die and they didnt change a thing about the companion not dying thingy He won't die. Pets don't die anymore, nutrio incubator upgrade or no. He just gets put into his stasis slot when he gets to 0 Link to comment Share on other sites More sharing options...
krc473 Posted June 24, 2019 Share Posted June 24, 2019 1 minute ago, Jeansaurus said: the health of him is depleting and i had to keep him up with the dna injector. personally i think he will still die and they didnt change a thing about the companion not dying thingy They did change this ages ago. Companions no longer die when neglected (it is auto-stasis regardless of upgrade). Your pet will be fine. But up to a month for a reply. Normally a couple of weeks, but they are busy with Tennocon prep. Link to comment Share on other sites More sharing options...
Jeansaurus Posted June 24, 2019 Author Share Posted June 24, 2019 thank you so much for the information 😄 im glad to know the pet will be good and to know the reason of delay (due to tennocon prep). maybe i will keep you guys update bout the reason why i got suspended for no reason. ❤️ Link to comment Share on other sites More sharing options...
Padfootpft Posted June 24, 2019 Share Posted June 24, 2019 Is this waiting time normal? Link to comment Share on other sites More sharing options...
krc473 Posted June 24, 2019 Share Posted June 24, 2019 Just now, Padfootpft said: Is this waiting time normal? Yes. People have a habit of creating multiple tickets for the same problem and causing a backlog. Normally, it is 2 - 4 weeks for a reply. Tennocon is soon, so DE is busy preparing for that. Never create multiple tickets for the same issue. It makes your other tickets take longer. The standard solution to your issue is “buy platinum to bring your balance above 0”. 1 Link to comment Share on other sites More sharing options...
NovusNova Posted June 24, 2019 Share Posted June 24, 2019 You need to wait for support to reply to your ticket. They deal with hundreds, if not thousands of tickets per day. Posting on the forums will not get support to reply to you any faster and submitting multiple tickets on the same issue will only slow down the support response for everyone. If it has been over 2 weeks with no response, "bump" the original ticket once stating that its still an issue as a lot of the time the issue has been solved by the time support reach the ticket. 1 Link to comment Share on other sites More sharing options...
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