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Issue with Tennocon 2019 Twitch Drops and Simaris Codes

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DE needs to address this sooner rather than later because every day that goes by with no response is another day of player Goodwill going down the drain

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People keep saying wait till Saturday, but yet their official twitter posted this days ago

"The Drop Hamsters must have been working overtime! All drops have been delivered to eligible accounts. To make sure your Twitch account is linked for the future, please see here: https://t.co/i8ZY41uZeQ"

 

I watched the stream from the moment it started until after the hour segment about sound design. So probably about 3 hours during the lotus ephemera time slot. Account linked checked twice, my boyfriend also watched same time. I did not get my ephemera he got his right after 30 min. The dev stream portion starts, we both start watching I got the Nekros he did not. 

There could be many variables and possibilties of an issue on twitches end, DE's end what have you. The issue at hand is the blantant disregard that a good portion of the community did not get their advertised reward. Being told basically "you must have done something wrong" when DE has had failed twitch drops during dev streams and prime times, and even the Ashe issue.  Just send the ephemera to everyone at this point. This isnt an issue of "I was not responsible and missed it" this is an issue of DE advertising a product that was not provided even though a good portion of consumers followed the rules. Again while it may have been a twitch issue, thats not the consumers fault and DE should take responsibility and just make the ephemera an alert. They arent losing anything by doing thing, but they will lose pontential revenue and future twitch views by people who have lost trust in them. This may sound dramatic to some but its a snow ball affect, you let one thing go too many times and then issues like these become normal.  Tomorrow will be exactly one week, and im hoping come monday the community managers provide us some updates and a plan to fix this.

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32 minutes ago, (PS4)Joshwuhhh said:

People keep saying wait till Saturday, but yet their official twitter posted this days ago

"The Drop Hamsters must have been working overtime! All drops have been delivered to eligible accounts. To make sure your Twitch account is linked for the future, please see here: https://t.co/i8ZY41uZeQ"

 

I watched the stream from the moment it started until after the hour segment about sound design. So probably about 3 hours during the lotus ephemera time slot. Account linked checked twice, my boyfriend also watched same time. I did not get my ephemera he got his right after 30 min. The dev stream portion starts, we both start watching I got the Nekros he did not. 

There could be many variables and possibilties of an issue on twitches end, DE's end what have you. The issue at hand is the blantant disregard that a good portion of the community did not get their advertised reward. Being told basically "you must have done something wrong" when DE has had failed twitch drops during dev streams and prime times, and even the Ashe issue.  Just send the ephemera to everyone at this point. This isnt an issue of "I was not responsible and missed it" this is an issue of DE advertising a product that was not provided even though a good portion of consumers followed the rules. Again while it may have been a twitch issue, thats not the consumers fault and DE should take responsibility and just make the ephemera an alert. They arent losing anything by doing thing, but they will lose pontential revenue and future twitch views by people who have lost trust in them. This may sound dramatic to some but its a snow ball affect, you let one thing go too many times and then issues like these become normal.  Tomorrow will be exactly one week, and im hoping come monday the community managers provide us some updates and a plan to fix this.

I'm in complete agreement, all they are doing with this silence is make themselves look bad

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1 hour ago, (PS4)Joshwuhhh said:

People keep saying wait till Saturday, but yet their official twitter posted this days ago

"The Drop Hamsters must have been working overtime! All drops have been delivered to eligible accounts. To make sure your Twitch account is linked for the future, please see here: https://t.co/i8ZY41uZeQ"

 

I watched the stream from the moment it started until after the hour segment about sound design. So probably about 3 hours during the lotus ephemera time slot. Account linked checked twice, my boyfriend also watched same time. I did not get my ephemera he got his right after 30 min. The dev stream portion starts, we both start watching I got the Nekros he did not. 

There could be many variables and possibilties of an issue on twitches end, DE's end what have you. The issue at hand is the blantant disregard that a good portion of the community did not get their advertised reward. Being told basically "you must have done something wrong" when DE has had failed twitch drops during dev streams and prime times, and even the Ashe issue.  Just send the ephemera to everyone at this point. This isnt an issue of "I was not responsible and missed it" this is an issue of DE advertising a product that was not provided even though a good portion of consumers followed the rules. Again while it may have been a twitch issue, thats not the consumers fault and DE should take responsibility and just make the ephemera an alert. They arent losing anything by doing thing, but they will lose pontential revenue and future twitch views by people who have lost trust in them. This may sound dramatic to some but its a snow ball affect, you let one thing go too many times and then issues like these become normal.  Tomorrow will be exactly one week, and im hoping come monday the community managers provide us some updates and a plan to fix this.

Well all of this is bunch of crap,i watched 3+ hours of tennocon(entire tennolive segment) on both Twitch and Mixer both accounts were linked to warframe at that time,after stream ended my twitch account somehow got corrupted and didn't show to what was linked on warframe website,but mixer was fine,next day when i checked it said that mixer link has expired.So in the end i didn't get a single reward for watching two streams,support said maybe mixer or twitch connection was severed at one point and that is why i didn't get stuff and that they can't do a thing to help(good thing to see that they are as usefull as they were 5 years ago when i started playing this game).But they said quote " Now, while support cannot add any Twitch Drop items to player accounts manually, we can help you confirm the Twitch link is working on both ends for future drops. "

now,do they really think i care about bunch of scraps after 5 years of playing this game?Only reason why i even bothered to log in to mixer and twitch is that ephemera because it was unique,if i want nekros prime i could just buy it,and everything else on regular stream is worthless to me.I stopped playing 2 years ago for few months and if i remember it was because of same crap with customer support.

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Can't wait for the sh**storm that is tomorrow when everyone who got told to wait a week still doesn't get the drops. Oh its going to be lovely! 

 

What else can I say besides you only have yourselves to blame, DE. You could have stopped this trainwreck a loooong time ago. 

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To everyone who didn't get it,we aren't able to use logic or critical thinking. Don't you know DE can't do nothing wrong?! How dare you say they messed up. We are clearly the ones who did something wrong. Never DE. This is sarcasm of course but that's the kind of thinking fanboys have. I love warframe and DE but they messed up. I'm not gonna sit here and kiss their butt and pretend they're perfect. I'm just glad I'm not the only one with common sense here.

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At this point I wouldn't be surprised if DE has the term "Nekros" muted on Twitter because there are still lot of people tagging them didn't get drops.  And any thread about not getting drops seems to either get merged.  Add the silence from the "community" team, whom seem more interesting pushing their Prime Access / Vault, it looks like just want to black hole the whole thing.  Maybe if they would at least address all our concerns it wouldn't look like they are giving us a big middle finger. 

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Posted (edited)

I submitted a ticket because my next step will be to file a complaint with the federal trade commission.  The FTC will ask you if you tried to settle with the company before filing a complaint.  Once I get the canned message, I can say yes I did. 

While I don't need nekros and the empherma is not that great, it is the principal / how bad DE support is that I cannot tolerate.  I completed my end of the agreement and can supply proof, DE did not.  As far as I am concerned, and United States law, this is fraud.  

Yes they can rip me off but they are just screwing over a customer that can technically cancel a statue order that is months late and pull a little money back with no promise of anything in the future.  

Their policy of never add anything to players accounts when they are 100% wrong must change immediately or I will cease to be a customer.  This is my last warning.  

p.s. they will be forced to reply to an FTC complaint if they like doing business in the states.  Hundreds of these will force their hand.  While I like DE, they need to fire every single person in support along with the policy makers enforcing those rules.  These things give nothing but a bad taste in players mouths.  

What was supposed to be a great unveiling at 2019 Tennocon is making many players contemplate walking away.  What a back fire!  

Edited by Educated_Beast
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Posted (edited)

So.....let's face it......many people still don't have their nekros prime...and on certain cases they might never get it.....I have searched far and wide...but I have not found a single post where the devs or other members a dress this issue....last year something similar happened with ash prime....and please I checked everything....my twitch link....my settings and such...and everything was clean....I contacted support and didn't get a reponse....thus now is why I'm making this post....Warframe Devs....you are making a amazing game and all....but you must know many of us invested time and effort for that twitch drop and nekros prime....if you see this.... I play in PS4 in Hispanic servers and my username is Towfaust....please do adress this issue.... as for the other players out there who haven't gotten their nekros prime....I call upon you...let us unite our voices so our clamors may be heard....For united we stand and divided we fall.

 

RE- EDIT 

Sadly I regret to inform that all of the drops apparently have been given out..... But to all those who haven't gotten their Nekros....let it be known...that we are gonna work and fight for our rightfully prize.

(http://chng.it/sqSzXHPqNm) 

I was asked to send this btw....It may look small but sometimes a small spark can light the fire

 

 

Edited by (PS4)Towfaust

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52 minutes ago, Educated_Beast said:

I submitted a ticket because my next step will be to file a complaint with the federal trade commission.  The FTC will ask you if you tried to settle with the company before filing a complaint.  Once I get the canned message, I can say yes I did. 

While I don't need nekros and the empherma is not that great, it is the principal / how bad DE support is that I cannot tolerate.  I completed my end of the agreement and can supply proof, DE did not.  As far as I am concerned, and United States law, this is fraud.  

Yes they can rip me off but they are just screwing over a customer that can technically cancel a statue order that is months late and pull a little money back with no promise of anything in the future.  

Their policy of never add anything to players accounts when they are 100% wrong must change immediately or I will cease to be a customer.  This is my last warning.  

p.s. they will be forced to reply to an FTC complaint if they like doing business in the states.  Hundreds of these will force their hand.  While I like DE, they need to fire every single person in support along with the policy makers enforcing those rules.  These things give nothing but a bad taste in players mouths.  

What was supposed to be a great unveiling at 2019 Tennocon is making many players contemplate walking away.  What a back fire!  

Is DE’s customer support outsourced to an external support desk or in house? I found that the latter is nearly always useless, which could explain why they have 0 influence over the issue.

 

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Posted (edited)

Remember guys (and gals) anyone who is viewing this forum and hasnt posted yet please make sure to do so and add to the discussion. This post is likely being treated as a quarantine zone, but with each new person who shares their complaint, the problem becomes larger and larger until it is impossible for them to ignore us any longer. Lets make this right! 

Edited by (PS4)Bigboodyjuudy
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Hotfix just went out, no word about rewards tho :[

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Posted (edited)
hace 2 horas, Educated_Beast dijo:

I submitted a ticket because my next step will be to file a complaint with the federal trade commission.  The FTC will ask you if you tried to settle with the company before filing a complaint.  Once I get the canned message, I can say yes I did. 

While I don't need nekros and the empherma is not that great, it is the principal / how bad DE support is that I cannot tolerate.  I completed my end of the agreement and can supply proof, DE did not.  As far as I am concerned, and United States law, this is fraud.  

Yes they can rip me off but they are just screwing over a customer that can technically cancel a statue order that is months late and pull a little money back with no promise of anything in the future.  

Their policy of never add anything to players accounts when they are 100% wrong must change immediately or I will cease to be a customer.  This is my last warning.  

p.s. they will be forced to reply to an FTC complaint if they like doing business in the states.  Hundreds of these will force their hand.  While I like DE, they need to fire every single person in support along with the policy makers enforcing those rules.  These things give nothing but a bad taste in players mouths.  

What was supposed to be a great unveiling at 2019 Tennocon is making many players contemplate walking away.  What a back fire!  

Surely it is illegal in more parts besides the United States, in Europe as a minimum it is deceptive advertising and if you are unlucky breach of contrac. they take advantage of that not many people are going to go the legal way by something like this

P.S. same as the others I have the ephimera but not Nekros

Edited by (PS4)flaq999
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2 hours ago, Educated_Beast said:

I submitted a ticket because my next step will be to file a complaint with the federal trade commission.  The FTC will ask you if you tried to settle with the company before filing a complaint.  Once I get the canned message, I can say yes I did. 

While I don't need nekros and the empherma is not that great, it is the principal / how bad DE support is that I cannot tolerate.  I completed my end of the agreement and can supply proof, DE did not.  As far as I am concerned, and United States law, this is fraud.  

Yes they can rip me off but they are just screwing over a customer that can technically cancel a statue order that is months late and pull a little money back with no promise of anything in the future.  

Their policy of never add anything to players accounts when they are 100% wrong must change immediately or I will cease to be a customer.  This is my last warning.  

p.s. they will be forced to reply to an FTC complaint if they like doing business in the states.  Hundreds of these will force their hand.  While I like DE, they need to fire every single person in support along with the policy makers enforcing those rules.  These things give nothing but a bad taste in players mouths.  

What was supposed to be a great unveiling at 2019 Tennocon is making many players contemplate walking away.  What a back fire!  

I get that you are unhappy with how this is playing out and I definitely think DE could do a better job handling this, but you might want to take a step back and think about what you're actually asking for here.

First, if we assume there was a valid contract between the user and DE, that contract was probably conditioned on the satisfaction of a third party (Twitch/Mixer/Steam). Failure of a condition (precedent) would excuse DE from performance. If Twitch/Mixer/Steam cannot verify a user watched for the requisite duration at the requisite time, there's no satisfaction of the condition. Consequently, DE wouldn't be obligated to perform. (Whether or not they should, as a practical matter, is a separate issue). 

Second, the FTC has discretion over how it chooses to allocate its (limited) resources. It's probably more likely that the FTC will do something if a bunch of people file complaints, but filing a complaint doesn't mean the FTC is guaranteed to act. DE probably isn't going to be "forced to reply" to your specific FTC complaint. They might have to deal with the FTC, but only if the FTC chooses to get involved. 

Third, where exactly do you think the fault originated from? If you think the people setting the policy are at fault, why do you want everyone in support fired? If the policy makers are to blame, then shouldn't your displeasure end there? Why are you going after all of support? CS isn't an easy job, specifically because of scenarios like this. CS reps often aren't the ones to blame because they don't set or control the policies, but they still have to deal with all the consumer anger stemming from things that probably aren't their fault. (I'm not saying every CS rep is an amazing person, I would just encourage you to believe that there are CS reps that legitimately want to help you (but often can't) - they exist. The more respect you give them, the harder they'll fight for you.). 

I hope everyone who watched the stream gets their drops, and hope DE does decide to do something about this, including communication (based off experience, timely responses seems to be something DE could work on). But I just think you should try to keep your emotions in check. By all means, let DE know you're unhappy with the way this is being handled (and the lack of response) - these are valid complaints. Maybe leave out the demands for firing the entire support staff.

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I know it's a year+ old but i havent found anything more current that expands or contradicts this. 

 

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9 minutes ago, MagPrime said:

I know it's a year+ old but i havent found anything more current that expands or contradicts this. 

 

What exactly does this have to do with anything?

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Just now, (PS4)JokiSTM said:

What exactly does this have to do with anything?

If people muted the stream or tabbed out and only listened, chances are twitch bumped people from the active viewer list? 

It's mentioned in the Reddit post.

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Just now, MagPrime said:

If people muted the stream or tabbed out and only listened, chances are twitch bumped people from the active viewer list? 

It's mentioned in the Reddit post.

Ok cool, I had the stream up the whole time as my active tab, just had my PHONE muted so I'm definitely good, I did get the ephemera, still lacking the nekros but it's obvious DE doesn't give a damn, if they did the community managers would have said something because it's their JOB

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3 minutes ago, (PS4)JokiSTM said:

Ok cool, I had the stream up the whole time as my active tab, just had my PHONE muted so I'm definitely good, I did get the ephemera, still lacking the nekros but it's obvious DE doesn't give a damn, if they did the community managers would have said something because it's their JOB

They did say something, a lot of people didn't like it.  What else can they say?

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6 minutes ago, MagPrime said:

If people muted the stream or tabbed out and only listened, chances are twitch bumped people from the active viewer list? 

It's mentioned in the Reddit post.

BTW sorry if I was rude 

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