(All Platforms) The Missing Nekros Prime Twitch Drop from TennoLive 2019 - Script Complete

[[DE]Danielle]

As the Warframe team has been unwinding from TennoCon and catching up with post-July 6th happenings, we have seen reports rolling through that indicated something was fishy (team)  with the TennoLive Nekros Prime drop. 

There were over 600,000 drops delivered to your very inboxes over the course of TennoCon! A truly impressive number of free goods sent to participating Tenno watching from home, but we found a discrepancy between successful deliveries of the Lotus Ephemera vs. Nekros Prime. 

We did some digging to come up with a solution (to send out even more free stuff, because 600,000 drops just isn’t enough let’s be honest), which we’ve laid out below:

What we know: 

• The Lotus Ephemera drop was earnable by watching any Main Stage panel at TennoCon for 30 consecutive minutes (drop ended at 5:59 p.m. ET) 
• The Nekros Prime drop (including free Warframe slot!) was earnable by watching TennoLive for 30 consecutive minutes (between 6 p.m. and 7 p.m. ET). 

After investigating several accounts from Tenno who had reported the case of the missing Nekros Prime, we discovered a pattern. The majority of Tenno who had successfully received the Lotus Ephemera drop somehow did not also receive the Nekros Prime drop during TennoLive. 

There was some added confusion when we announced that all the drops had successfully been delivered when that was not the case for those Tenno who had the Lotus Ephemera, but not their free Nekros Prime. We apologize for the confusion and thank you for your reports. We quite honestly could not have figured this out without the evidence you provided by simply posting about the issue!

What you can expect: 

We will be running a script on Monday, July 15th once everyone is back from the weekend that will send an inbox message to accounts across all Platforms that fit the following criteria: 

• Successfully received the Lotus Ephemera via inbox. 
• Did not receive Nekros Prime (and free Warframe slot). 

These accounts will be given Nekros Prime. This method has been chosen because it accounts for the biggest error pattern we’ve seen from players in the forums: they know their link worked due to receiving Lotus Ephemera, but they did not receive Nekros Prime despite watching! 

We’ll update this thread once the script has started. Thank you all for being a part of TennoCon 2019! 

-----------------------------------------

07/15/2019 10:15 AM ET Update: 

The script has started its journey! We will update the thread once it has completed.

07/15/2019 11:30 AM ET Update: 

The script has completed! Nekros Prime has been delivered to almost 100,000 accounts who fell under the criteria listed above. Thank you for your patience 🙂

[(PSN)NinjAsylum_]

Nekros and the Ephemera were both sent to my PC account when my Twitch is linked to my PS4 account.  The same exact thing happened last year for Ash prime.  

[Sehost]

I was linked and didn't get either of them despite watching the whole thing, I even have chat logs to show I was in the stream typing at various moments during the whole tennocon stream.

Can I still get it? I watched the whole thing while being streamed but did not in fact receive the drops, either of them.

If I can provide screenshots can I receive them?

[(NSW)Kaseti]

What about Tenno who watched almost the entire stream but didnt get the Lotus Ephemera drop either? I really hope that I don't get skipped out of the rewards i was really excited to get...

[KikuVasNormandy]

In my case, the Ephemera was delivered right away and Nekros Prime arrived 24 hs later in case of the info if of any value 🙂

[(PSN)Bubozk3]

Thank you for issuing this statement and the resolution. As a new player to WF & DE, this is great support and community engagement!

 

Should those with open tickets close them out to take some pressure off your zendesk; or wait until after the script/delivery?

[(PSN)Joshwuhhh]

Yeah so I got the Nekros, but no ephemera. Theres also many others who did not receive anything. Thank you for assisting those who did not get the Nekros, but those like myself who fulfillee the requirements but did not get the ephemera, and those who got nothing will be awaiting updates and answers on how this will be fixed for the rest of us.

[(PSN)TheFallenPolish]

Well in my case I haven't got either yet I did got  the drops from previous streams and made sure it was linked before the streams. Yet nothing arrived. 

[Helch0rn]

So I will get the Nekros even though I only watched the first part that gave me the ephemera and not that part that dropped Nekros?

[(PSN)PRGRyan]

Yeah thanks warframe developper I did get the ephemera by the inbox message but I didn't get my Nekros Prime 

Hope I gonna have it Monday

[(PSN)ChiIl0wt]

Does this mean if you didn’t watch between 6:00 and 7:00 you would still get Nekros?

 

[(PSN)WaffleStompedPoo]

I watched for at least a hour of panels but didnt receive the lotus ephemera and watched all of the last hour and did not receive nekros I know I'm linked due to the frost and trinity giveaways but I got nothing this time around

[L30n1da5]

Awesome I got the ephemera but not nekros on my ps4 account

[RayhanDhafi21]

For me i watched it from the simaris quiz until the end of tennolive but, i realized something.

I went to the account management and found that https://m.imgur.com/a/mH0eSUG

My twitch account link is "could not find, check back later or try and refresh your info" 

And i did not get the ephemera and nekros.

Please help.

[TipOfTheHat]

I watched the whole thing as well and didn’t receive anything at all. I was in chat a few times during the event too.

[BebopPrime]

Well, I didn't receive any, even though my account was properly linked and I watched the streams in the right times. Fug me then, just another day in the life of a warframe player.

[Amunre81]

As one of the Tenno affected by this, getting the Ephemera but not Nekros Prime, and who was slightly annoyed by this, especially since I went through the same trouble last year with Ash Prime. The worst thing was not, not getting Nekros P (apparently yet), but getting a "out of the can" answer, that didn't even fit the problem. I understand that Customer support can't answer all tenno with a "handwriten" answer, when they have to deal with hundreds or thousends of problems a day. But at least, take a look at the problem before sending the Standart answer. Like many I did get the ephemera so you could clearly see that the Twitchaccount was properly linked and then I get an "Out of the can answer" telling me that my Twitchaccount propably wasn't linked correct and that Customer service can't do anything but "better luck nextime , here is how you link your account right!"

Honestly that pissed me off way more than not getting Nekros P.

[boredom974]

I watched with my account linked and received nothing. This doesn't help me.

[(PSN)LadyNotica]

Wait what about those of us who watched the entire stream with accounts linked and got nothing? Im confused.

[(NSW)trollus]

I received Nekros prime and ephemera on the PC version and i dont play Pc warframe, i play on the Switch version,would it be possible to have it transferred over please 

[tapmcshoe]

I didn't get lotus ephemera or nekky. I watched the whole panel and had my account linked, so idk what went wrong.

[Wtpbultman]

I did not have access to the internet on the day the streams were up, is there any possible way to get nekros prime and the ephemera now that tennocon is over?

[notNSANE]

I recieved Lotus Ephemera  twice 😄

[tetsuraijin]

I have yet to recieve either but haven't had any issues with drops prior to this incident including last year's tennocon

[(PSN)JoyRose]

Im quite exited about this announcement and i also hope to get nekros p. on monday

Though, i would like to say, a friend of mine (which ps4 ID is Baraon93, if that helps), has indeed watched both the panels AND the tennocon stream at 6. He had his twitch account linked, as he has gotten the trinity prime offer with twitch prime, not to say he was standing next to me watching all of tennocon. Yet, he didnt get either the ephemerea nor the nekros prime

Could we get an answer for this issue?