JayDGee Posted August 1, 2019 Share Posted August 1, 2019 My account has been suspended (no idea why). Support tickets have been open for 6 days now. After 3 days I got an automated holding email. Today I received another email from the support team. That contained nothing (an easy mistake to make that I hope means an update soon). I understand that support tickets can take time but there must be a better way to do this. Could the automated holding email be sent when the ticket is initially made? Could it include a rough estimate of how long support tickets are currently taking? Could suspended accounts be sent an email when they are suspended explaining why they are suspended? Could an account under review instead of being locked out be blocked from trading, the market and chat until the support ticket is resolved? Thanks Link to comment Share on other sites More sharing options...
(PSN)robotwars7 Posted August 1, 2019 Share Posted August 1, 2019 were you abusive in chat? or did you buy platinum from a third party site? those are the usual culprits anyway. 1 Link to comment Share on other sites More sharing options...
JayDGee Posted August 1, 2019 Author Share Posted August 1, 2019 1 minute ago, (PS4)robotwars7 said: were you abusive in chat? or did you buy platinum from a third party site? those are the usual culprits anyway. Rarely use chat. usually just GG and TY. Have a positive plat balance.I can at least still see that on the warframe site. No idea why went over everything possible in the last few days my fear is that someone tried to take over my account If so I'm glad it got suspended. I just think DE's support team could do things a lot better. At the moment I'm in the dark and I doubt I'm the only one. Link to comment Share on other sites More sharing options...
Urlan Posted August 1, 2019 Share Posted August 1, 2019 Chat suspended or full suspension? 1 Link to comment Share on other sites More sharing options...
Firetempest Posted August 1, 2019 Share Posted August 1, 2019 Do you have another player in the household? Have you traded stuff? Could have triggered against a possible mule account. 1 Link to comment Share on other sites More sharing options...
Mr.SpookSpook Posted August 1, 2019 Share Posted August 1, 2019 If you ran a cheat engine for another game WF banns ye butt. 1 Link to comment Share on other sites More sharing options...
JayDGee Posted August 1, 2019 Author Share Posted August 1, 2019 13 minutes ago, (XB1)GaussPrime said: I think account suspensions should have UTMOST priority since you're actually locked out of accessing anything... Just imagine other companies holding you out for up to months when something like this occurs.. Maybe they do and they are just flooded and understaffed. The process could still be improved. Link to comment Share on other sites More sharing options...
JayDGee Posted August 1, 2019 Author Share Posted August 1, 2019 18 minutes ago, Urlan said: Chat suspended or full suspension? Can't access game so full. 17 minutes ago, Firetempest said: Do you have another player in the household? Have you traded stuff? Could have triggered against a possible mule account. Nope 17 minutes ago, Mr.SpookSpook said: If you ran a cheat engine for another game WF banns ye butt. I have cheat engine (actually helped repair an old game) installed haven't ran it in well over a year. Definitely never ran while playing Warframe. Overall no idea why the suspension has happened. I'm sure I'll find out eventually. This post is more about the support process itself. It feels very cold and alienating the opposite of how DE and the Warframe community has made me feel till now. 1 Link to comment Share on other sites More sharing options...
SkalleBonk Posted August 1, 2019 Share Posted August 1, 2019 (edited) You just have to wait for support to give you the answer. We can't give you an answer. And one more thing, don't have cheat engine installed! That is just asking for a ban even if it's not turned on when you play Warframe or any other multiplayer game. Edited August 1, 2019 by SkalleBonk 1 Link to comment Share on other sites More sharing options...
Firetempest Posted August 1, 2019 Share Posted August 1, 2019 (edited) 21 minutes ago, JayDGee said: This post is more about the support process itself. It feels very cold and alienating the opposite of how DE and the Warframe community has made me feel till now. Tens of thousands of active users across 4 platforms. A lot of it is cold and automated out of sheer necessity. And the blowup of Tennocon free gift bots malfunctioning or people just lying bloating the active tickets. Me thinks you expect too much from a team who has to answer for all of bugframes problems. Not knowing the reasons for your suspension by that very same automation is frustrating for sure though and could always be improved. Edited August 1, 2019 by Firetempest 1 Link to comment Share on other sites More sharing options...
JayDGee Posted August 1, 2019 Author Share Posted August 1, 2019 8 minutes ago, SkalleBonk said: You just have to wait for support to give you the answer. We can't give you an answer. And one more thing, don't have cheat engine installed! That is just asking for a ban even if it's not turned on when you play Warframe or any multiplayer game. Was used to make Westwoods Bladerunner playable when I got nostalgic last year. Though I agree and will uninstall. Would still be great if they could tell if that was the reason. 3 minutes ago, Firetempest said: Tens of thousands of active users across 4 platforms. A lot of it is cold and automated out of sheer necessity. And the blowup of Tennocon free gift bots malfunctioning or people just lying bloating the active tickets. Me thinks you expect too much from a team who has to answer for all of bugframes problems. Your right I probably am expecting too much. I just think even with an automated system it could be better. A line on the support page giving an estimate about how long we could expect a ticket to take to be resolved would be nice. Link to comment Share on other sites More sharing options...
Mr.SpookSpook Posted August 1, 2019 Share Posted August 1, 2019 1 hour ago, JayDGee said: I have cheat engine (actually helped repair an old game) installed haven't ran it in well over a year. Definitely never ran while playing Warframe. U don't have to run it. If wf scans your computer and finds it installed it kisses you goodbye. 1 Link to comment Share on other sites More sharing options...
JayDGee Posted August 1, 2019 Author Share Posted August 1, 2019 21 minutes ago, Mr.SpookSpook said: U don't have to run it. If wf scans your computer and finds it installed it kisses you goodbye. That could be it then. Had actually forgot I had it installed (reasons above). Still would be appreciated if the support team could tell me that. Link to comment Share on other sites More sharing options...
Mr.SpookSpook Posted August 1, 2019 Share Posted August 1, 2019 1 hour ago, JayDGee said: That could be it then. Had actually forgot I had it installed (reasons above). Still would be appreciated if the support team could tell me that. It takes 2-3 weeks for support to reply. 1 Link to comment Share on other sites More sharing options...
JayDGee Posted August 1, 2019 Author Share Posted August 1, 2019 33 minutes ago, Mr.SpookSpook said: It takes 2-3 weeks for support to reply. I looked up a lot of different forum and reddit posts about it and saw different answers almost every time. Which only added to my frustration at the time. Again if its 3 weeks or more that's fine. Would still be nice if something along those lines was included in a holding email or on the support page. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now