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Anarbitrio

A ban in our world.

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Posted (edited)

I'm not entirely sure what good it is to post this, except to have an outlet to vent some frustration.

Some background:

A reliable source of escapism is really necessary in many lines of work. I am a college instructor and a Board Certified Behavior Analyst, working predominantly with children with Autism, Down Syndrome, Cerebral palsy, and any form of aggressive and/or self-injurious behavior. My fiancee' is a data analyst at the University of Memphis, and a researcher in the areas of lung cancer, palliative care, and child obesity.
While our professions can grant a huge deal of satisfaction (And they do), they also provide (like many other jobs) a lot of frustration and heart-breaking moments. 

Part of what brought us together as a couple was a combination of being originally from another country (Italy for me, China for her), and having overlapping passions and hobbies that served us as a way to put the world on pause for an hour or two when we need it. 

Warframe is (well, was) our main outlet. We both love sci-fi set in a future where the works of the previous civilization are partially lost. We both love the emotionally charged writing and the sense of exploration. I can't even begin to describe how much the story of Rell in "The Chains of Harrow" affected me, in no small part due to my field. Being able to visit this world on an almost daily basis was a luxury we were glad to have. Heck, three of my clients play Warframe.

Anyway, on July 28th my fiancee' (Bebeoctopus here on the forums, forbidden from posting) loses connection to my squad. She tries to re-log, and she is welcomed with a EULA violation message that bans her till 2035. Seeing that we play, when lucky, 1-2 hours a day and barely do anything other than hunting Zanuka or completing some Nightwave missions, this seemed strange. We couldn't find any unusual software running in the background and we're connected to the same network (wired). Anyway, we submit a ticket and they acknowledge that the automatic system screwed up, we're asked to scan and do a memtest (which we did) and they lifted the ban.

We don't play much for the following week because I'm dealing with 6 different health insurances for my clients and she's running tons of data to compensate for the people that were gone during the summer. 
Dog days starts and we decide to give it a go and play a bit. On August 2nd, the auto-ban hits again.
We open the ticket and submit all the information they could need. Three days of nothing, then an auto-message telling us to stop opening tickets. A few days later, an auto-message telling us to send them logs.

And then nothing. Since then we identified an issue with the modem and we replaced it, but still silence from support. She missed the event and is heartbroken by the prospect of not being able to finish out this Nigthwave season. 

Anyway, I know that we're not the first people to deal with this, I don't want to make a special case out of it. If we have to, we'll find a different source of escapism and move on with our lives, but the fact that all the time, money (and yeah, we buy lots of plat because we can't afford the time to farm), and emotional investment into Warframe could evaporate due to a flawed automated process just feels like a demeaning and anti-climactic way to end this journey. Yes, DE has the right to suspend any account regardless of whether or not there is a reason, but it's frustrating to ask the question "Why did this happen?" and accept "Because we can" as an answer.

Sorry for the rant, and I fully understand that this kind of mistake happens with pretty much every service and that, in the large picture, these two people and their individual worlds don't matter, but I guess I just wanted us to be heard, if nothing else.

Edited by Anarbitrio
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Just now, JackHargreav said:

Ban problem?

Customer service.

As mentioned, it was contacted. I was more interested in sharing the "how" and "why" this can affect a player, or a couple.

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1 minute ago, Anarbitrio said:

As mentioned, it was contacted. I was more interested in sharing the "how" and "why" this can affect a player, or a couple.

That still doesn't make this the place to post this. Bans and other support issues don't belong in general discussion. 

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1 minute ago, TheGuyver said:

That still doesn't make this the place to post this. Bans and other support issues don't belong in general discussion. 

Where would be the appropriate place to say: "We want to share how this ban affected us" ?

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5 minutes ago, Anarbitrio said:

Where would be the appropriate place to say: "We want to share how this ban affected us" ?

Nowhere*, because it is not achieving anything.

 

*I find 4chan to be a good place to rage all you want unmoderated. Go to /vg/ and find /wfg/ thread for a good place for warframe S#&$posting.

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Posted (edited)
13 minutes ago, HugintheCrow said:

Nowhere*, because it is not achieving anything.

 

*I find 4chan to be a good place to rage all you want unmoderated. Go to /vg/ and find /wfg/ thread for a good place for warframe S#&$posting.

It wasn’t meant to achieve anything. It was just something to share. While there is a feeling of injustice, I don’t see the “rage” in it.

It definitely wasn’t meant to produce  “get this post out of our forum” responses, but I guess it did.

You are free to ignore the post. If a moderator deems this to be inappropriate or breaking forum rules I suppose that’s ok.

Edited by Anarbitrio
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Just now, FrostPrime said:

Well that sucks I guess, hope it works out. 

Thanks! Appreciate the empathy

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18 minutes ago, Anarbitrio said:

It definitely wasn’t meant to produce  “get this post out of our forum” responses, but I guess it did.

You are free to ignore the post. If a moderator deems this to be inappropriate or breaking forum rules I suppose that’s ok.

Considering we get "dindu nuthin, got b&?" threads every week (and they do get locked/removed everytime so yes, this threads breaks rules), it gets boring and predictable.

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18 minutes ago, HugintheCrow said:

Considering we get "dindu nuthin, got b&?" threads every week (and they do get locked/removed everytime so yes, this threads breaks rules), it gets boring and predictable.

You don’t have to participate in this if it bores you.

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Bans suck and for no reason, yeh I'd be annoyed. But end of the day it's a game, don't make it your life. It sure sounds like you are.

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9 minutes ago, Zilchy said:

Bans suck and for no reason, yeh I'd be annoyed. But end of the day it's a game, don't make it your life. It sure sounds like you are.

It indeed is our primary source of escapism but no, I would not say it’s my life. If anything, a break from it. The same purpose that watching videos, reading news, playing a board game, or reading these forums serves. Warframe just happened to be our universe of choice. Isn’t that the point? 

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3 minutes ago, Anarbitrio said:

It indeed is our primary source of escapism but no, I would not say it’s my life. If anything, a break from it. The same purpose that watching videos, reading news, playing a board game, or reading these forums serves. Warframe just happened to be our universe of choice. Isn’t that the point? 

Yes it is but a computer game should not affect your real life in that way. There are other games of in a similar ilk that you can play, you make it sound like the end of the world. It really isn't, it's just a game.

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1 hour ago, HugintheCrow said:

Nowhere*, because it is not achieving anything.

Off topic prob best place. 

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Just now, Zilchy said:

Yes it is but a computer game should not affect your real life in that way. There are other games of in a similar ilk that you can play, you make it sound like the end of the world. It really isn't, it's just a game.

In what way? We get home after work and, if we have time, we play an hour. If we have extra time, 2 hours or so. This isn’t the only game on the market, but it’s the one we love. Is that really so unhealthy?

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5 minutes ago, (XB1)SixGunLove said:

Off topic prob best place. 

Thanks! I’ll be aware of that next time I post something hard to categorize.

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10 minutes ago, Anarbitrio said:

Thanks! I’ll be aware of that next time I post something hard to categorize.

...I wouldn't suggest that.  General Discussion is fine.

But, my condolences for your situation.  Since Support isn't being, well, supportive, have you tried contacting any of the officials here on the Forums or Tweeting at DE?  For some reason, they're a lot more responsive when a little bird tells them things. 

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8 minutes ago, Anarbitrio said:

I’ll be aware of that next time I post something hard to categorize.

Hard in part because that is the most well mannered rant I've ever read here. Hope you get it sorted.

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Just now, MagPrime said:

...I wouldn't suggest that.  General Discussion is fine.

But, my condolences for your situation.  Since Support isn't being, well, supportive, have you tried contacting any of the officials here on the Forums or Tweeting at DE?  For some reason, they're a lot more responsive when a little bird tells them things. 

Thank you for being empathetic to the situation.

And I’ll act upon your suggestion right away. Any suggestions as to which official might be the most receptive to something like this?

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1 minute ago, Sabremouse said:

Hard in part because that is the most well mannered rant I've ever read here. Hope you get it sorted.

Thank you so much for your understanding. 

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6 minutes ago, Anarbitrio said:

Thank you for being empathetic to the situation.

And I’ll act upon your suggestion right away. Any suggestions as to which official might be the most receptive to something like this?

Last time I suggest talking to a mod, I got dog piled.  

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2 minutes ago, MagPrime said:

Last time I suggest talking to a mod, I got dog piled.  

Then I won't drag you deeper into this 😉. Thank you again!

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Posted (edited)
45 minutes ago, Anarbitrio said:

In what way? We get home after work and, if we have time, we play an hour. If we have extra time, 2 hours or so. This isn’t the only game on the market, but it’s the one we love. Is that really so unhealthy?

When you say things like "she's heartbroken she can't complete nightwave" yep that's unhealthy. Being emotionally attached to a video game in this way is not wholesome. It should not alter your emotional state in the real world.

Edited by Zilchy

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Posted (edited)
3 minutes ago, Zilchy said:

When you say things like "she's heartbroken she can't complete nightwave" yep that's unhealthy. Being emotionally attached to a video game in this way is not wholesome. It should not alter your emotional state in the real world.

I will make sure to never again use hyperbolic statements lest "heartbroken" be perceived as a separation of cardiac tissue. 
Although I'd argue that the writing in Warframe is designed to have you emotionally invested, and things like Second Dream and The Sacrifice do it well. 

Edited by Anarbitrio
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