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CalmClouds

Is warframe's support that bad and misguided?

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vor 4 Minuten schrieb -Himari-:

What about us? We follow the same rules with the same discretion. There's a lot to look into before we make any action - same as Support.

Nothing ^^ all I wanted is confirmation on the situation. ūüĎĆ

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1 hour ago, hendrix923 said:

Um, so the people Ive seen claim they were banned in my opinion have been banned for legit reasons.  Like using another term for the N word, making rude comments, etc.  If ur a pleasant person and act accordingly u can enjoy the game and everything it offers without any trouble from anyone.  Its people who completely cross the line who get banned (or make obvious veiled comments), and then are shocked and affronted that DE would ever do so.  Lots of people voice concerns about the game and the technical issues around it and do so without any penalty from DE.  

If only I had a dollar for every time I saw a "i cant believe i got banned for saying *insert something dumb here* in region chat".

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I'd personally rate Warframe support a solid 9/10. From my experience, they're as quick and efficient as possible, and the responses don't appear robotic.

As for Forum mods... no shade, but I feel like they only exist to close down threads and redirect players to Warframe support. I don't see them interact with the community much, this thread being an exception, then again, neither does DE. Again, this is from what I've seen. They're doing their jobs properly, but that's about it.

I have no love for Chat mods. Speaking from personal experience and events I've witnessed in Region chat, they can be extremely petty sometimes, and being unable to talk to a mods in-game after getting suspended seems like something that shouldn't be a thing, and is very unfair.

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vor 2 Minuten schrieb Blexander:

I'd personally rate Warframe support a solid 9/10. From my experience, they're as quick and efficient as possible, and the responses don't appear robotic.

As for Forum mods... no shade, but I feel like they only exist to close down threads and redirect players to Warframe support. I don't see them interact with the community much, this thread being an exception, then again, neither does DE. Again, this is from what I've seen. They're doing their jobs properly, but that's about it.

I have no love for Chat mods. Speaking from personal experience and events I've witnessed in Region chat, they can be extremely petty sometimes, and being unable to talk to a mods in-game after getting suspended seems like something that shouldn't be a thing, and is very unfair.

Yeah I also have no issues with support, and I'm far away from region chat so I never was affected by anything, though I heard mysterious stuff about some mods there, but then again, I can't confirm it since I stay away from places like that. (All the extreme off topic talk there gets awkward and sometimes even disgusting, which I can say because the game automatically opens region chat when I log in and I find myself glancing over it)

The forum on the other hand .. ūüĎÄ

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1 minute ago, (XB1)GaussPrime said:

(All the extreme off topic talk there gets awkward and sometimes even disgusting, which I can say because the game automatically opens region chat when I log in and I find myself glancing over it)

It's mostly bullS#&$. The rumors about region chat are mostly baseless or are just "events that happen for about 10 minutes before a majority of players involved get a chat ban and it all simmers down" but blown out of proportion.

 

4 minutes ago, (XB1)GaussPrime said:

I heard mysterious stuff about some mods there

As far as I know, they're fine for 90% of the time, but there are times where they are very petty, as I mentioned, and have a tendency to powertrip. Maybe it's just leftover behavior from the days where they were know for fully abusing their power. To use a somewhat crude analogy: their leashes are looser, but not by much.

Again, them and Region chat are fine 90% of the time, but that 10% is very memorable when it happens.

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vor 7 Minuten schrieb Blexander:

It's mostly bullS#&$. The rumors about region chat are mostly baseless or are just "events that happen for about 10 minutes before a majority of players involved get a chat ban and it all simmers down" but blown out of proportion.

 

As far as I know, they're fine for 90% of the time, but there are times where they are very petty, as I mentioned, and have a tendency to powertrip. Maybe it's just leftover behavior from the days where they were know for fully abusing their power. To use a somewhat crude analogy: their leashes are looser, but not by much.

Again, them and Region chat are fine 90% of the time, but that 10% is very memorable when it happens.

Quick, ask me about the forum before @Letter13 sees me ūüĎÄ

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1 minute ago, (XB1)GaussPrime said:

Quick, ask me about the forum before @Letter13 sees me ūüĎÄ

Ok, I'll bite. What's wrong with the Forums, aside from DE ignoring the numerous reworks that some frames desperately need?

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Gerade eben schrieb Blexander:

Ok, I'll bite. What's wrong with the Forums, aside from DE ignoring the numerous reworks that some frames desperately need?

Oh don't get me started..

 

 

 

 

Nothing ūüėĄ I'm joking around lol, but maybe I'll take another look at region chat..

 

send help

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Every support person I've dealt with has been nice enough, all 1 of them. XD Sometimes people can't accept when they've done something wrong or they want to make it seem like its all on the other party. They just want to appear as the guiltless victim.

I remember one guy made a thread about when he contacted support because he had a negative plat balance and was expected to pay his "hard earned cash" so that he could fix the plat difference. Swore up and down he did nothing wrong and even showed us that he did in fact buy plat from another user, black plat. About a month later his same exact story ended up on reddit and he tried the same exact bs story that he was innocent and it was the support staff that was harassing him. But someone smart took his original thread and posted screenshots of everything. I haven't seen anything else from this dude's saga, but man was it entertaining.

If there's one thing these attention seekers are good for, its entertainment. ūüĎć

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2 minutes ago, RaDiaFox said:

If there's one thing these attention seekers are good for, its entertainment. ūüĎć

The best part is when they start to back-pedal. You can almost feel the panic while reading. It's like it was their 1st time lying.

6 minutes ago, (XB1)GaussPrime said:

maybe I'll take another look at region chat..ÔĽŅ

I forgot to mention, I'm on a European server. I can't give my opinion on the US/Canadian ones, but I assume they're comparatively worse.

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53 minutes ago, (XB1)GaussPrime said:

Nothing ^^ all I wanted is confirmation on the situation. ūüĎĆ

No problem ūüėĄ

6 minutes ago, RaDiaFox said:

If there's one thing these attention seekers are good for, its entertainment. ūüĎć

That's how a lot of this stuff starts, you're correct. They say something that would get you in trouble anywhere because you wouldn't say that in public - or at least I hope not. Then they end up complaining when they're caught.

 

4 minutes ago, Blexander said:

The best part is when they start to back-pedal. You can almost feel the panic while reading. It's like it was their 1st time lying.

Mmhm, and it's very obvious when they start to do it too.

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Gerade eben schrieb Blexander:

 

I forgot to mention, I'm on a European server. I can't give my opinion on the US/Canadian ones, but I assume they're comparatively worse.

Oh this could be it,.. I use the American server, because recruiting is easier and trades are plentyful.. but region.. I've read interesting stuff there .. like.. I'm not sure if I'm allowed to repeat it ūüėā

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As long as you don't spam support tickets or act abusive towards support staff, you're not at any risk of being punished for contacting support (and in the case of spamming support tickets, you may only be banned from the support ticket system, not the game itself).

The only time that support staff will ban players from the game service as a whole for submitting tickets is if the ticket contains abusive content like threats of violence.

As for the forums, if you get banned from the forums you can still play the game (unless you post extremely abusive/inappropriate content, in which case DE staff will take action). Moreover everything we (the moderators) do is overseen by DE staff and we very often peer review one another's actions and discuss ideas on how best to address certain moderation issues (which often involves a DE staff member or two in said discussions); we don't go rogue or go on power trips and if we did, DE staff could nuke us from orbit and undo anything we've done with a few key presses.

As long as you act in a mature, level headed manner then you're really not at any sort of risk of being 'unjustly punished' or becoming a victim of a 'mad support staff' or anything like that. 9 times out of 10, the folks that go on other websites to say those things tended to be unable to act in a mature and level headed manner themselves; they probably sent abusive or spamming messages to support, got caught in a lie (i.e. banned for cheating/EULA violations, they attempt to lie and feign innocence, etc), got told 'no' and couldn't accept such an answer and threw a tantrum, etc.

 

It's always important to be cognizant that there are two sides to a story. When you read those "I got banned for no reason!" or "DE Support is corrupt!" or "Look how misguided support is!" posts or threads or blogs, keep in mind that you're only getting one (very filtered) side of the story and are not being presented with all the facts and circumstances that would otherwise incriminate, debunk or invalidate said users' claims.

 

Just now, (XB1)GaussPrime said:

I'm not sure if I'm allowed to repeat it ūüėā

If it gets you kicked or banned from the in game chat, it will likely get your post removed at a minimum. 

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vor 2 Minuten schrieb Letter13:

 

If it gets you kicked or banned from the in game chat, it will likely get your post removed at a minimum. 

I haven't seen if it has been removed because I left the chat, but what it contains makes me believe to not repeat it. So I didn't ūüėõ I'm a good boy

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Lets just say you better hope nothing goes severely wrong with your account....

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Personally had no bad experiences with either support or moderators. Only ever got timed out in region chat once when someone was swearing that a game mechanic worked in some way when it simply does not, and I said something like "Sorry, but I think you're talking out of your arse mate", or some form of this expression, which should be well known and is just a figure of speech, not offensive in any way I think, and was quite confused when the mod deleted the message and contacted me. So it can be a bit strict, though the mods ARE fair (if strict). Been using only super safe language, removing any ambiguous expressions like that from my speech when writing in region chat ever since.

Other than that only heard troubling stories about "negative plat", that if you trade with someone, say sell some primed parts or whatever to them, then spend that plat you just got from them, and then the person who gave you the plat does a chargeback or if the plat he just traded you was obtained in an illegal way, YOU'RE the one losing that plat, or if you already spent it - going into negative plat and getting permabanned, with support refusing to even talk to you, when you had absolutely no way of knowing about plat being fake.

Now, Im a rational person, so I don't know if the story is true or not, but one such thread I was following waiting for staff/moderators/support to step in and clarify whether it is true or not just disappeared one day (I had the page bookmarked and was following, thread was just gone). That spooked me a little and I haven't bought plat for real money ever since, just in case it's true and I get a bad trade and my account gets banned, and I lose all the invested money into my account for something out of my control. 

It could be false, of course, someone justly banned lying or whatnot, but the thread just disappearing like that without any answer from staff/support/mods spooked me. Won't buy plat with real money again unless I figure out this is false.

Hope mentioning this concern won't get THIS thread deleted too.

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Just now, Scissorsmith said:

HopeÔĽŅÔĽŅ ÔĽŅmentioning this concern won't get THIS thread deleted too.

Two moderators have thus far responded, politely, to the thread. If it were going to be deleted or locked they would have done so.

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1 minute ago, DeMonkey said:

Two moderators have thus far responded, politely, to the thread. If it were going to be deleted or locked they would have done so.

Yes, well, you're probably right, it's just that the threads I was following to find out if my concern about whether that story/those stories are fake or not have thus far disappeared. Things like that can spook a man, ya know?

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I've had great experiences with support.

A few years ago I was going to forma my Ember Prime but decided on not picking a symbol even though there was already no symbol there. For some reason she got forma'd anyway with no change to my polarities. Support got my Ember back to rank 30 and restored my forma.

Another time I accidentally transmuted one of my good rivens. I recorded the gameplay and took a screenshot of the stats. Told support what happened and provided the name of the riven along with all of its stats. They restored it for me.

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Too lazy to quote, but I agree with the person who said they were not bad, but understaffed, and possibly not well prioritized. 

Around 2 years ago I was missing my primed flow. Pricey card, I figured it must have been a glitch, as who would delete a prime card. Within the evening I had not only a response, but one that said it was me who had deleted it from my PC, and they had restored it and I should be careful. Unbelievable support, 11/10. 

Then my 3 man clan had 2 uninvited guests around 9 months ago. 3 people who have all known each other for years and in person, all acknowledged not inviting a single person. Then one of the 2 people who got into our clan also stated they had never accepted an inv and were hacked. This ticket was left open for 2-3 months before it was merged with the next. 

Then I was hacked, has a simple 7 year old password so I guess I could only get lucky for so long. But this ticket took over a month to handle. 

Bottom line, the important stuff is probably gonna go unanswered for long enough for you to drop the game. The important stuff should take longer, but not that long as far as I can understand. But once they get to you, you are in good hands. 

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I just started a Warframe account on the PS4, and haven't had any issues. However, I played a little bit on PC, and then a whole lot on Xbox when my PC went kaput. Across those three accounts I've had multiple issues I needed help with, and support staff were nothing but helpful and kind. I think it all comes down to your demeanor, and how you approach the situation.

If you act like a petulant child, you'll be treated like a petulant child. Let's face it: they want our money, so it doesn't behoove them to ban us without good reason.

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I'm very happy to see that the picture that I had painted in my head appears to be far from the truth. Thank you :]

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I am on ps4 psn Aqua_Adrian and i got banned by -removed names- for trading coupons. I was banned unfairly and without warning. Someone tell me how to go about getting unbanned.

 

 

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24 minutes ago, (PS4)Aqua_Adrian said:

I am on ps4 psn Aqua_Adrian and i got banned by -removed names- for trading coupons. I was banned unfairly and without warning. Someone tell me how to go about getting unbanned.

 

 

You can contact support lol, thats the only option from here

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Granted it was several years ago, but my last experience with the support team went very smoothly. In a more recent, unrelated event I received a warning on my forum account, and upon asking for clarification about why I was moderated I received a brief, but informative response from the one who had given the warning within 24 hours. So all of my encounters with the community staff have been rather positive.

Being civil and polite has its perks, it seems.

When it comes to the automated moderation of the in-game chat, I remember a saying that my old tutor told me (admittedly referring to safe operation of industrial lathes rather than staying out of the crosshairs of moderation software) that seems rather appropriate:

"This thing doesn't have a brain. Use your own."

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