Drasiel Posted August 16, 2019 Share Posted August 16, 2019 Well now I'm really mad. Support declined my request for a refund because of the "too long after purchase" and "it's been used" rules. A cosmetic was changed out from under me and is no longer the product I bought and apparently as a consumer I now have no recourse because it took the company too many days to effectively ruin the skin I bought. Link to comment Share on other sites More sharing options...
Yadonie Posted August 16, 2019 Share Posted August 16, 2019 44 minutes ago, Drasiel said: Well now I'm really mad. Support declined my request for a refund because of the "too long after purchase" and "it's been used" rules. A cosmetic was changed out from under me and is no longer the product I bought and apparently as a consumer I now have no recourse because it took the company too many days to effectively ruin the skin I bought. Wow, this is how they are running their buisness now. This makes me not want to support this company. Support you gave me my refund why not give him his too it's for the same reason. The armor looks like trash now and not what we bought cause the DE changed it. We deserve a refund all of us that want it! This isn't a "courtesy" it's doing what is right! Link to comment Share on other sites More sharing options...
Drasiel Posted August 16, 2019 Share Posted August 16, 2019 3 minutes ago, Slomobro91 said: Wow, this is how they are running their buisness now. This makes me not want to support this company. I'm contesting it as politely as possible but I'm somewhat seething on the inside with a healthy of dose of disappointment. Link to comment Share on other sites More sharing options...
Yadonie Posted August 16, 2019 Share Posted August 16, 2019 2 minutes ago, Drasiel said: I'm contesting it as politely as possible but I'm somewhat seething on the inside with a healthy of dose of disappointment. I'm done being nice and polite about this I'm gonna call them out in here and call them out in my resolved support ticket even if it means I lose my account. Link to comment Share on other sites More sharing options...
Yadonie Posted August 16, 2019 Share Posted August 16, 2019 I'm legit personally mailing support people the link to this forum. Guess I'll be seeing you guys on a different account soon. I'm just not ok with this buisness practice and I think a DE needs to address the issues. Link to comment Share on other sites More sharing options...
kazenioware Posted August 17, 2019 Share Posted August 17, 2019 (edited) Just for the record: I liked him with all the glitter as on release. You got PLATINUM for that. Now i feel somewhat betrayed. (ABBA, Grace Jones, Donna Summer, Bee Gees, Chic, John Travolta and the Village People are backing my claim. Just so you know.) Edited August 17, 2019 by kazenioware Link to comment Share on other sites More sharing options...
Sir_Carl Posted August 17, 2019 Share Posted August 17, 2019 NO Link to comment Share on other sites More sharing options...
Surica-11 Posted August 17, 2019 Share Posted August 17, 2019 10 hours ago, kazenioware said: I liked him with all the glitter as on release. You got PLATINUM for that. Some people even paid with real money! Link to comment Share on other sites More sharing options...
Valiant Posted August 17, 2019 Share Posted August 17, 2019 (edited) Hoping this is reverted next week sometime. Edited August 17, 2019 by Valiant 1 Link to comment Share on other sites More sharing options...
Filroden Posted August 17, 2019 Share Posted August 17, 2019 My simple solution if they refuse to revert the change or refund the plat is to no longer buy any skins. DE just can’t be trusted. 1 Link to comment Share on other sites More sharing options...
WinterGod Posted August 18, 2019 Share Posted August 18, 2019 On 2019-08-17 at 3:00 AM, Drasiel said: Well now I'm really mad. Support declined my request for a refund because of the "too long after purchase" and "it's been used" rules. A cosmetic was changed out from under me and is no longer the product I bought and apparently as a consumer I now have no recourse because it took the company too many days to effectively ruin the skin I bought. @DE I see you would have issues refunding all the purchases if majority submits requests for a refund, so you might have to filter out. But, it really helps if you could let us know why you couldn't revert, a probable reason so community could support you better. But that's funny though, "it's been used". As in "Sorry you used our code", opposed to asking refund for used bath soap. Link to comment Share on other sites More sharing options...
kazenioware Posted August 18, 2019 Share Posted August 18, 2019 (edited) 23 hours ago, Surica-11 said: Some people even paid with real money! Platinum is real money. Someone paid real money for platinum at some point. Probably not at full exchange rate, but still. At full rate, it would be 10$ or 9€ for the Samadhi-skin alone. But that's not the point. At least for me. Why i liked the glitz, though not my style, because like most other cosmetics, it was rather unique. Now its bland like the rest. Wouldn't bought it now. Edited August 18, 2019 by kazenioware 1 Link to comment Share on other sites More sharing options...
(XBOX)Togashi Posted August 19, 2019 Share Posted August 19, 2019 Finally console is getting this skin this week. Sadly I have no idea which version we will be getting. I will mostly likely never buy this skin till this gets resolved. If ever. 1 Link to comment Share on other sites More sharing options...
Zhythe Posted August 20, 2019 Share Posted August 20, 2019 And the bottom line is, this topic will be gone and forgotten. Not even being addressed by any dev. RIP. Link to comment Share on other sites More sharing options...
Drasiel Posted August 21, 2019 Share Posted August 21, 2019 Support has reconsidered my request and I have now been refunded. I will still forever mourn the loss of gemling wukong though. Link to comment Share on other sites More sharing options...
SilverBones Posted August 21, 2019 Share Posted August 21, 2019 Hey Tenno, So we understand that changes were made after the item was released, and this did not sit well with some of the folks purchasing Wukong Deluxe. As a result we will be happy to refund your platinum and remove the item, if you purchased the Wukong Deluxe bundle before the 25.6.1 Hotfix which made the changes. If you wish to request a refund, please open a ticket with support by going to http://support.warframe.com and they will be able to handle your request. Thank you for your patience, Tenno! 2 Link to comment Share on other sites More sharing options...
Zahnny Posted August 21, 2019 Share Posted August 21, 2019 I would've thought a toggle would be easier, but w/e 1 Link to comment Share on other sites More sharing options...
GreyEnneract Posted August 21, 2019 Share Posted August 21, 2019 1 hour ago, [DE]Bear said: Hey Tenno, So we understand that changes were made after the item was released, and this did not sit well with some of the folks purchasing Wukong Deluxe. As a result we will be happy to refund your platinum and remove the item, if you purchased the Wukong Deluxe bundle before the 25.6.1 Hotfix which made the changes. If you wish to request a refund, please open a ticket with support by going to http://support.warframe.com and they will be able to handle your request. Thank you for your patience, Tenno! Is there a reason why this reasoning doesn't apply to the original Domestik drones after they went from being Chrome to Blue after introducing the new colors? Link to comment Share on other sites More sharing options...
(PSN)The_Verethragna Posted August 21, 2019 Share Posted August 21, 2019 @[DE]Bear Could the sparkle/gem/wet stone aspect be turned into an Ephemera? Then the people who like that look could have it (and apply it to other Warframes besides Wukong), and the ones who don't could use the skin without it and pretend it doesn't exist. Best of both worlds, yeah? 2 Link to comment Share on other sites More sharing options...
Enzigk3it Posted August 21, 2019 Share Posted August 21, 2019 I dont want a refund, I want the wetstone look back =( 1 Link to comment Share on other sites More sharing options...
Valiant Posted August 22, 2019 Share Posted August 22, 2019 12 hours ago, [DE]Bear said: Hey Tenno, So we understand that changes were made after the item was released, and this did not sit well with some of the folks purchasing Wukong Deluxe. As a result we will be happy to refund your platinum and remove the item, if you purchased the Wukong Deluxe bundle before the 25.6.1 Hotfix which made the changes. If you wish to request a refund, please open a ticket with support by going to http://support.warframe.com and they will be able to handle your request. Thank you for your patience, Tenno! Can we not just have a balance? In the notes it says you guys reduced it. It looks like you've removed it completely. Link to comment Share on other sites More sharing options...
Evanescent Posted August 23, 2019 Share Posted August 23, 2019 :( Link to comment Share on other sites More sharing options...
Surica-11 Posted August 24, 2019 Share Posted August 24, 2019 On 2019-08-22 at 9:02 AM, Valiant said: Can we not just have a balance? In the notes it says you guys reduced it. It looks like you've removed it completely. Exactly that! How can you guys lie to us and say that you "reduced" it when in fact you removed it completely!? This is the exact reason why a lot of us players feel punked/screwed over. Just like @Zahnny said above, a switch would be a win win for all of us, or at least make a sparkling ephemera, call it space dust and everyone will lose their minds! It's not that hard, is it? Link to comment Share on other sites More sharing options...
Valiant Posted August 24, 2019 Share Posted August 24, 2019 4 minutes ago, Surica-11 said: Not the first time I've encountered that with the WF Devs, sadly... Exactly that! How can you guys lie to us and say that you "reduced" it when in fact you removed it completely!? This is the exact reason why a lot of us players feel punked/screwed over. Just like @Zahnny said above, a switch would be a win win for all of us, or at least make a sparkling ephemera, call it space dust and everyone will lose their minds! It's not that hard, is it? Praying it is addressed in the next update... @[DE]Bear 1 Link to comment Share on other sites More sharing options...
Surica-11 Posted August 24, 2019 Share Posted August 24, 2019 2 minutes ago, Valiant said: Praying it is addressed in the next update... @[DE]Bear Yep, also whos idea was it to "reduce" it and why. Link to comment Share on other sites More sharing options...
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