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Aeon94

Wukong Deluxe

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Well now I'm really mad. Support declined my request for a refund because of the "too long after purchase" and "it's been used" rules. A cosmetic was changed out from under me and is no longer the product I bought and apparently as a consumer I now have no recourse because it took the company too many days to effectively ruin the skin I bought.

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44 minutes ago, Drasiel said:

Well now I'm really mad. Support declined my request for a refund because of the "too long after purchase" and "it's been used" rules. A cosmetic was changed out from under me and is no longer the product I bought and apparently as a consumer I now have no recourse because it took the company too many days to effectively ruin the skin I bought.

Wow, this is how they are running their buisness now. This makes me not want to support this company. Support you gave me my refund why not give him his too it's for the same reason. The armor looks like trash now and not what we bought cause the DE changed it. We deserve a refund all of us that want it! This isn't a "courtesy" it's doing what is right!

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3 minutes ago, Slomobro91 said:

Wow, this is how they are running their buisness now. This makes me not want to support this company.

I'm contesting it as politely as possible but I'm somewhat seething on the inside with a healthy of dose of disappointment.

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2 minutes ago, Drasiel said:

I'm contesting it as politely as possible but I'm somewhat seething on the inside with a healthy of dose of disappointment.

I'm done being nice and polite about this I'm gonna call them out in here and call them out in my resolved support ticket even if it means I lose my account.

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I'm legit personally mailing support people the link to this forum. Guess I'll be seeing you guys on a different account soon. I'm just not ok with this buisness practice and I think a DE needs to address the issues.

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Just for the record:

I liked him with all the glitter as on release. You got PLATINUM for that. 

Now i feel somewhat betrayed.

(ABBA, Grace Jones, Donna Summer, Bee Gees, Chic, John Travolta and the Village People are backing my claim. Just so you know.)

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10 hours ago, kazenioware said:

I liked him with all the glitter as on release. You got PLATINUM for that. 

Some people even paid with real money! 

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Hoping this is reverted next week sometime.

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My simple solution if they refuse to revert the change or refund the plat is to no longer buy any skins. DE just can’t be trusted.

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On 2019-08-17 at 3:00 AM, Drasiel said:

Well now I'm really mad. Support declined my request for a refund because of the "too long after purchase" and "it's been used" rules. A cosmetic was changed out from under me and is no longer the product I bought and apparently as a consumer I now have no recourse because it took the company too many days to effectively ruin the skin I bought.

@DE I see you would have issues refunding all the purchases if majority submits requests for a refund, so you might have to filter out. But, it really helps if you could let us know why you couldn't revert, a probable reason so community could support you better. 

But that's funny though, "it's been used". As in "Sorry you used our code", opposed to asking refund for used bath soap. 

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23 hours ago, Surica-11 said:

Some people even paid with real money! 

Platinum is real money.

Someone paid real money for platinum at some point. Probably not at full exchange rate, but still.

At full rate, it would be 10$ or 9€ for the Samadhi-skin alone. 

But that's not the point. At least for me.

Why i liked the glitz, though not my style, because like most other cosmetics, it was rather unique. Now its bland like the rest. 

Wouldn't bought it now.

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Finally console is getting this skin this week. 

Sadly I have no idea which version we will be getting. 

I will mostly likely never buy this skin till this gets resolved. If ever. 

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And the bottom line is, this topic will be gone and forgotten. Not even being addressed by any dev.

RIP.

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Support has reconsidered my request and I have now been refunded. I will still forever mourn the loss of gemling wukong though.

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Hey Tenno,

So we understand that changes were made after the item was released, and this did not sit well with some of the folks purchasing Wukong Deluxe. As a result we will be happy to refund your platinum and remove the item, if you purchased the Wukong Deluxe bundle before the 25.6.1 Hotfix which made the changes.

If you wish to request a refund, please open a ticket with support by going to http://support.warframe.com and they will be able to handle your request.

Thank you for your patience, Tenno!

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I would've thought a toggle would be easier, but w/e

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1 hour ago, [DE]Bear said:

Hey Tenno,

So we understand that changes were made after the item was released, and this did not sit well with some of the folks purchasing Wukong Deluxe. As a result we will be happy to refund your platinum and remove the item, if you purchased the Wukong Deluxe bundle before the 25.6.1 Hotfix which made the changes.

If you wish to request a refund, please open a ticket with support by going to http://support.warframe.com and they will be able to handle your request.

Thank you for your patience, Tenno!

Is there a reason why this reasoning doesn't apply to the original Domestik drones after they went from being Chrome to Blue after introducing the new colors?

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@[DE]Bear Could the sparkle/gem/wet stone aspect be turned into an Ephemera?

Then the people who like that look could have it (and apply it to other Warframes besides Wukong), and the ones who don't could use the skin without it and pretend it doesn't exist.

 

Best of both worlds, yeah?

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I dont want a refund, I want the wetstone look back =(

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12 hours ago, [DE]Bear said:

Hey Tenno,

So we understand that changes were made after the item was released, and this did not sit well with some of the folks purchasing Wukong Deluxe. As a result we will be happy to refund your platinum and remove the item, if you purchased the Wukong Deluxe bundle before the 25.6.1 Hotfix which made the changes.

If you wish to request a refund, please open a ticket with support by going to http://support.warframe.com and they will be able to handle your request.

Thank you for your patience, Tenno!

Can we not just have a balance? In the notes it says you guys reduced it. It looks like you've removed it completely. 

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On 2019-08-22 at 9:02 AM, Valiant said:

Can we not just have a balance? In the notes it says you guys reduced it. It looks like you've removed it completely. 

Exactly that! How can you guys lie to us and say that you "reduced" it when in fact you removed it completely!? This is the exact reason why a lot of us players feel punked/screwed over. 

Just like @Zahnny said above, a switch would be a win win for all of us, or at least make a sparkling ephemera, call it space dust and everyone will lose their minds! It's not that hard, is it? :facepalm:

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4 minutes ago, Surica-11 said:

Not the first time I've encountered that with the WF Devs, sadly... 

Exactly that! How can you guys lie to us and say that you "reduced" it when in fact you removed it completely!? This is the exact reason why a lot of us players feel punked/screwed over. 

Just like @Zahnny said above, a switch would be a win win for all of us, or at least make a sparkling ephemera, call it space dust and everyone will lose their minds! It's not that hard, is it? :facepalm:

Praying it is addressed in the next update... 

@[DE]Bear

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2 minutes ago, Valiant said:

Praying it is addressed in the next update... 

@[DE]Bear

Yep, also whos idea was it to "reduce" it and why. 

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