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Banned without reasons


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Has anyone been banned without reason?  This is the second time that happened to me.  First, they thought it might be error on my hardware but when I checked with their various suggestions, I find no fault on my system.  This was 6 months ago.

2 weeks ago, I was leveling up my weapons and Wukong prime on Santuary Onslaught.  Upon extracting from the mission, I find that navigation didn't work for me when I click on it.  I thought it might be a bug so I ended the game and then restart the game again.  On login in, I found out that my account was banned/suspended.  I then contacted DE and inquired about it.  [DE]Desiree requested for me to send few diagnostic files but for the last 2 weeks, I haven't heard anything from them.

I am MR26 and have been playing for years and I have no modification of any kind on my computer.  There were no changes on my hardware neither.

Anyone else have this problem?

Edited by Dadof4
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I do use Logitech software as hot key.  One thing is my Logitech G910 keyboard is acting up and repeats some keys when press a key.  Could this have been the problem?

I haven't traded for ages.

I stayed in the mission perhaps 4 rounds then extract.  With one other guy.  Mission went smoothly without any communication with other players ie. no cussing or such thing

And seriously, I have done nothing.

Edited by Dadof4
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for the person who didn't believe me above, here is the reply that I received when I was banned prior back in Feb 2019

[DE]Janno February 06, 2019 01:29

Hello Dadof4,

Our system has detected instances of abnormal results and/or activity on this account. As such, the account was automatically banned. Upon manual review of your account activity, there is some uncertainty as to why the ban was triggered. Typically, bans are triggered due to attempts to manipulate the game or player account, but there is a chance in this case that it is caused by a hardware error.

Has Warframe ever crashed on you, giving you the hardware failure page? https://warframe.com/hardwarefail

If so, there is a chance this was all triggered by faulty memory in your system. The memory might be fine for normal tasks, but when put under stress it could occasionally fail (and this time just happened to be while performing an important task in Warframe).

Please run Memtest and check to see if there are any problems with your memory: http://www.memtest86.com/download.htm

Overclocking your CPU can also cause the memory to become unstable and trigger a false positive result. We recommend you return your system to the default settings if you are unable to compensate for this instability.

Please also take a moment to update your anti-virus software to the most recent definitions and scan your computer for viruses (for instance, a virus attacking Warframe would trigger our defenses). Try using Malware Bytes to see if it helps: http://www.malwarebytes.org

It is also worth noting to look out for Hard drive data corruption issues caused by a faulty drive as it may cause Windows instability and consequently crashes of software and hardware. We suggest you to use these software to perform a full range of tests to identify any problems occurring in your HDDs:

The ban has now been lifted from your account. We apologize for the inconvenience, but it is necessary that we maintain a strong defense in order to secure Warframe’s continued operation, and for our player's general security.

Thank you for your understanding.

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