Vikeo Posted September 24, 2013 Posted September 24, 2013 Submitted a ticket about some lost items this Saturday and I haven't gotten a respond yet. So how fast is the support supposed to be? And what days is the support working?
Blatantfool Posted September 24, 2013 Posted September 24, 2013 Depends on how nasty things have been. Sometimes there are less tickets so things are faster. Just hang in there.
Aramet Posted September 24, 2013 Posted September 24, 2013 And what days is the support working? On the few tickets I've sent, I never received responses on Saturday or Sunday. They usually got back to me on Monday/Tuesday, but that was when there wasn't as much ticket traffic.
Kolos1001 Posted September 24, 2013 Posted September 24, 2013 It's been 3 days since I've sent one in and no response.
Cinderain Posted September 24, 2013 Posted September 24, 2013 It's been 3 days since I've sent one in and no response. That's so horrible. Try Nexon and get back to us.
Eidolon_Slayer Posted September 24, 2013 Posted September 24, 2013 (edited) That's so horrible. Try Nexon and get back to us.9 months and counting.. Edited September 24, 2013 by Mikovsky
GSGregory Posted September 24, 2013 Posted September 24, 2013 Ive got 4 tickers in and its been a week or two.
Cinderain Posted September 24, 2013 Posted September 24, 2013 9 months and counting.. My roommate got hacked and didn't get a reply for 8 months. He gave up and closed the ticket himself. Ex-employees have said that they actually prioritize people based on how much money they spend and that there are some issues that they are simply not allowed to respond to. The glories of poor management/Publishers.
waverid3r Posted September 24, 2013 Posted September 24, 2013 time line for tickets depends on what you are asking for? If its simple they might get to you sooner, But otherwise your waiting awhile just be patience
Skepsis Posted September 24, 2013 Posted September 24, 2013 Depends on the issue, you also have to remember they have a small team and they're not a AAA producing massive company. But their support is awesome when they do get to your issues. My response times have varied from hours to weeks.
Wellwisher Posted September 24, 2013 Posted September 24, 2013 Last time i used support it was pretty fast...
Altale Posted September 24, 2013 Posted September 24, 2013 That's so horrible. Try Nexon and get back to us. one of my friends still has a ticket for lost NX on combat arms open he filed the ticket in 2009
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