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@[DE]Bear Platinum from last prime time 2019



Hi [DE] Bear, not sure if I have done this correctly so I apologise if this is in the wrong place.  On the last prime time stream of 2019 my IGN was picked to receive 1000 platinum.  I whispered as requested and heard nothing until just after Christmas day, I was advised if I hadn't received my platinum by the first week of January 2020 to reach out to you.  I haven't received the platinum to this day so I'm reaching out.  My IGN is KazzyBee and I'm on PC.  Please can you advise on what to do next.   Many thanks 

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