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Ps4 Chat not loading


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Day 3 no chat box called my ISP provider changed my IP con fig hard wire cat5E not cat6. Did not change a thing still down I brought prime set with 2k platinum and can not spend it really what's going on? I don't use chat only 4 trade never said BAD words in chat help or I want my $80 back for my prime access I have pics where do I send help ticket my post got taken down asking for help please help me giving away platinum On PS4 for who can help me

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