Jump to content
Jade Shadows: Share Bug Reports and Feedback Here! ×
  • 0

Suddenly I can't log in my account


jackvava
 Share

Question

A few days ago, I was able to log in to my account and play the game normally, but when I logged in last night, it was shown that the login failed. Please check whether your account and password are wrong. I don't understand why? I can log in the official website account to show that my password is OK, but I have been prompted that I failed to log in and check the account password. Can someone help me?

Link to comment
Share on other sites

2 answers to this question

Recommended Posts

  • 0
10 hours ago, jackvava said:

A few days ago, I was able to log in to my account and play the game normally, but when I logged in last night, it was shown that the login failed. Please check whether your account and password are wrong. I don't understand why? I can log in the official website account to show that my password is OK, but I have been prompted that I failed to log in and check the account password. Can someone help me?

This  could also be the DDOS protection that game uses, sometimes it catches a player's IP address in error. Go to www.whatismyip.com and make a note of your address. Now power off your modem/router until that site shows a different address and it will fix it if it is the DDOS protection.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...