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Update 39: Isleweaver: Known Issues ×
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From everything I've seen about, chat bans typically last a week and there's no way to get them lifted.  Even if Support would do the lifting, response times can sometimes be long enough that your ban would expire before the ticket was seen.

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Pretty sure it tells you if you were banned. If it has an error next to the text, you might just have an issue. I had one where conflicting IPs on the router caused port forwarding to get weird. Static IPs are wonderful if you know how to set them up. I forgot... 

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