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arcane energize disappeared??


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My in game name is Aphroeus and I've just purchased an arcane energize 1 hour ago. I was playing the game and somehow my arcane just vanished. What can I do to recover the arcane back as I have spent so much money on it. 

I don't know if you can check my trade logs or anything but I traded 1195 platinums for an Arcane Energize on Feb 14, 2020. Please let me know if I can provide any other evidence that I owned one. This is a huge waste of money if I lose the item due to some bug.

Any help would be greatly appreciated.


Edited by Aphroeus
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