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Kuva Lich Acquisition Bug


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20 days ago, when trying to acquire a Lich, I killed the Kuva Lich Larving multiple times without being able to acquire that Lich. I optimized the cache and verified the download last time as was suggested to me by customer support and tried again without success. I subsequently re-installed the game which fixed the problem. 
Unfortunately, today again I can't acquire a Lich after killing the Larving.  

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