Why i Have negative platinum balance ?

[jihadmania]

Before everything happens, I need to know that I bought platinum in a legal way.

but why my account can't be opened and there is a negative platinum balance.

because not long ago I was trading with another player,
and then it happened.

 

So is there a solution for this? Because if I pay negative platinum I don't want to because it's not my fault. And negative platinum in large quantities.

I spent thousands of hours and spent funds to play this game. And now I can't play it because of a mistake I didn't make?

[WhatsGoodie]

Send support a ticket, they will investigate what happened to the platinum.

[jihadmania]

how to send support a ticket ?

 

[WhatsGoodie]

https://digitalextremes.zendesk.com/hc/en-us

[Sunfaiz]

https://digitalextremes.zendesk.com/hc/en-us

[Zakkhar]

8 minutes ago, jihadmania said:

not long ago I was trading with another player

That player must have obtained the platinium in illegal way and it was revoked, wherever it may have been.

Case closed. Refer to this in any further enquiries: https://digitalextremes.zendesk.com/hc/en-us/articles/360010426932-Negative-Platinum-Balance-Help

 

[jihadmania]

 

so can my account be returned? But why are other people using platinum illegal but we are also affected. This looks unfair

 

[(PSN)BlightDragon89]

Sending in a support ticket is all that can be done for you bro. The answers provided above are the only ones we can offer.

[Slayer-.]

So is there a solution for this  yes the solution is post in normal text, your text is off the page in my view.
 

[KIREEK]

Negative plat balance is caused due to the unfair trades and subsequent purchases you made, when that happens it means you have content that no one has purchased or support simply deemed a certain trade unfair.

To resolve this, contact support to have cosmetics removed from your account, do note that catalysts, boosters and certain items are impossible to be removed, if you have use them, you need to have the ammount deducted.

If you don't want the cosmetics removed or you used to many forma for example, then it's going to be you who has to purchase legitimate platinum.

Is there a way of knowing if the plat comes from a compromised account or from a source where support will remove it later? kinda, certain player names (almost  like script generated) and obvious unfair trades increases the chances of that player causing issues on you, a simple and basic trick is to retain the platinum on your account for a few weeks, instead of spending it right away, this however doesn't work all the time as certain trades and certain traders may have year old trades rechecked and if it's unfair in some way, they remove the plat, regardless if it was legitimately  purchased or not

Edited March 31, 2020 by KIREEK