Issues with Tenno Trivia email pop ups

[fo3nixz]

@[DE]Megan

no popup receive

[TARINunit9]

Nobody got the popup. and I have a screencap of my top1000 placement just in case

[Moj43bbb]

no popup either :/

[C0stanza]

Never had that popup window to enter the email... Super disappointing. But heh, as soon as the tag/name implementation wasn't working I was sure something was off.

[Glaive-012]

I did get the popup to enter my email, but I still haven't received anything yet.

[l1nken]

5 minutes ago, GrazeZeroLow said:

Contact support.

What if I change my e-mails right now on both accounts would I screw everything up?

[Zuhan]

I'm still waiting for the email popup to

[itskimhyunah]

I know that this is not about the TennoGen but i have to do this. I participated in the tenno quizz 2020 with the acount linked and I did all, But in the end the pop up didnt appeared and i couldnt share my email (-Removed Email-) could you send me the reward for participating please?

Thanks

[Letter13]

The popup was an in-stream window (not a browser popup) that prompted you for your e-mail address. 

[An8rchy]

Also no pop up 😞

[Tasme]

Same, everything linked and seemed to work. I took a screenshot of my score at least. 

[fo3nixz]

@Letter13 never received that option

[SickSara]

Same. No pop-up. It got stuck on result and just disappeared after the quiz was done. No way to enter my email address even though I scored 100k points. 👌

[(PSN)DrVonTacos]

lol

[dutchreaperz]

same for me i didn't come near top 1000 would still like my decoration

[Letter13]

Just now, fo3nixz said:

@Letter13 never received that option

Is it possible you missed it by closing out of the stream before it came up, or tabbed away from the stream and missed it when the panel finished?

[Magnulast]

5 minutes ago, Letter13 said:

The popup was an in-stream window (not a browser popup) that prompted you for your e-mail address. 

It only showed the leaderboard and then disappeared, there was no instream window prompt to enter an email address.

I heard in another post, numbers of contestants were duplicated, and I was not fullscreen and did not tab away.

Spoiler

 

 

[Harkonnenn]

Same, no email. Guess 200+ k participants made it problematic.

[TARINunit9]

2 minutes ago, Letter13 said:

Is it possible you missed it by closing out of the stream before it came up, or tabbed away from the stream and missed it when the panel finished?

Nobody got it

[VextTheHext]

Same. Never closed, answered everything fine. Leaderboards showed but no email option or anything else ever showed up. Granted I was like 30,000th place, but still, I'd like that ship display.

[Samhel]

2 minutes ago, Letter13 said:

Is it possible you missed it by closing out of the stream before it came up, or tabbed away from the stream and missed it when the panel finished?

It only showed the leaderboard even when Megan said to write our e-mails into the popup... 

[Rikage]

I got no popups. Ranked 99 =/

[fo3nixz]

1000000000000000% sure never received it, tabbed out or even changed the window what so ever

[Letter13]

1 minute ago, TARINunit9 said:

Nobody got it

I'm asking because I got the window popup in the stream itself and was able to enter my email, as have many other players. 

You can try contacting DE Customer Support regarding the matter, though. 

[Zuhan]

I haven't gotten the email popup either.