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PSA: TennoGen Prex Card Drops on Nintendo Switch


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Nintendo Switch Tenno who receive TennoGen Prex Card Drops while watching Warframe live streams in the Twitch Directory will receive a broken inbox message in-game. Prex Card Drops sent to Nintendo Switch inboxes before the Heart of Deimos update will not populate in-game before or after launch.

Our Support Team is here to help! If you’re a Nintendo Switch Tenno who receives a broken inbox message, please make a ticket with our Support Team. They will send the Prex Card Drop to your account manually after the Heart of Deimos update has shipped!

SwitchPrexCard.jpg

This Drops issue should be fixed as soon as Heart of Deimos launches! We’ll continue to keep Nintenno updated about the launch in the Heart of Deimos: Update 29 Status forum thread.

2 hours ago, [DE]Helen said:

Heart of Deimos: Update 29 is live! TennoGen Prex Card inbox messages will now work normally for Nintenno. No more Teshin spam! If you have lingering broken inbox messages from before the update, please be sure to make a ticket with our Support Team so you can get those Prex Card Drops.

Thank you for your patience! Enjoy the handsome new faces of Heart of Deimos.

1 minute ago, [DE]Helen said:

Amazing! Fate is on our side, Nintenno. It seems even our pre-update TennoGen Prex Card Drop inbox messages are fixed. Teshin will be pleased!

If you still notice any issues related to these inbox messages on your account, don't hesitate to reach out to our Support Team!

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53 minutes ago, [DE]Helen said:

Nintendo Switch Tenno who receive TennoGen Prex Card Drops while watching Warframe live streams in the Twitch Directory will receive a broken inbox message in-game. Prex Card Drops sent to Nintendo Switch inboxes before the Heart of Deimos update will not populate in-game before or after launch.

This Drops issue should be fixed as soon as Heart of Deimos launches! We’ll continue to keep Nintenno updated about the launch in the Heart of Deimos: Update 29 Status forum thread.

I'm a bit confused, will the issue be fixed when the update launches for the Switch,  not so even if it does for the Switch, or after the PC's launch?

Edited by (NSW)Glaive-012
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9 minutes ago, (NSW)Glaive-012 said:

I'm a bit confused, will the issue be fixed when the update launches for the Switch,  not so even if it does for the Switch, or after the PC's launch?

  • Nintendo Switch Drops received before the Heart of Deimos update can't be automatically fixed retroactively.
  • Nintendo Switch Drops received after the Heart of Deimos update will work.

This pre-update Drops issue requires a manual fix! That fix will be possible once the missing items arrive on Nintendo Switch with the Heart of Deimos update. Our Support Team is standing by to issue that manual fix for Nintenno who make a ticket about the broken Twitch Drop inbox messages they receive before the Heart of Deimos update launches.

I hope this explanation helps clear up any confusion!

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2 minutes ago, [DE]Helen said:
  • Nintendo Switch Drops received before the Heart of Deimos update can't be automatically fixed retroactively.
  • Nintendo Switch Drops received after the Heart of Deimos update will work.

This pre-update Drops issue requires a manual fix! That fix will be possible once the missing items arrive on Nintendo Switch with the Heart of Deimos update. Our Support Team is standing by to issue that manual fix for Nintenno who make a ticket about the broken Twitch Drop inbox messages they receive before the Heart of Deimos update launches.

I hope this explanation helps clear up any confusion!

Ok, thanks for clarifying.

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@[DE]Helen

Will we need to file a new ticket for each message received or should we list how many we currently have in our inbox and then file new ones for each new drop? Or do we just need to do it once and let you guys take it from there?

 

Thank you for keeping us posted and addressing this quickly. Here's hoping we get the big update sooner rather than later.

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Following this topic, I would like to know 

1) Under what catagory should I submit this ticket. 

2) Do I need to put in a ticket per-card I'm missing? 

3) When is the deadline to submit a ticket for this? I don't want to submit a ticket every day that goes by without the update, but I don't want to loose all the cards that I have already earned because I put a ticket in too late. 

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So asking the important question here, should we not watch any warframe twitch stream to prevent getting inbox ABSOLUTELY clogged with 40+ empty tesshin messages before the update drops and risks not getting free prex card, watch the twitch stream and get the empty tesshin mails and then message support to get it granted when update comes, OR wait until update comes and watch twitch streams then, fully knowing that it would highly likely not happening due to how long NSW cert process takes? Because currently I've gotten 20-ish empty messages from watching iFlynn's and Brozime's streams.

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8 hours ago, [DE]Helen said:
  • Nintendo Switch Drops received before the Heart of Deimos update can't be automatically fixed retroactively.
  • Nintendo Switch Drops received after the Heart of Deimos update will work.

This pre-update Drops issue requires a manual fix! That fix will be possible once the missing items arrive on Nintendo Switch with the Heart of Deimos update. Our Support Team is standing by to issue that manual fix for Nintenno who make a ticket about the broken Twitch Drop inbox messages they receive before the Heart of Deimos update launches.

I hope this explanation helps clear up any confusion!

That does help, and thank you for offering this. 🙂 But why not just fix every Switch account that has these broken messages once Heat[sic] of Deimos comes out? Just run the script for everyone on Switch, not just those who open a ticket. You know there's an issue, why put the onus on us?

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2 hours ago, (NSW)AtSburbsEnd said:

Following this topic, I would like to know 

1) Under what catagory should I submit this ticket. 

2) Do I need to put in a ticket per-card I'm missing? 

3) When is the deadline to submit a ticket for this? I don't want to submit a ticket every day that goes by without the update, but I don't want to loose all the cards that I have already earned because I put a ticket in too late. 

Under the 'My Account' tabs there is a subsection for 'Twitch Drops' and I filed using that, though I'm not sure if that's exactly how we're supposed to go about that. I would assume that's it due to this being an issue with Twitch Drops.

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hace 14 horas, [DE]Helen dijo:

Nintendo Switch Tenno who receive TennoGen Prex Card Drops while watching Warframe live streams in the Twitch Directory will receive a broken inbox message in-game. Prex Card Drops sent to Nintendo Switch inboxes before the Heart of Deimos update will not populate in-game before or after launch.

Our Support Team is here to help! If you’re a Nintendo Switch Tenno who receives a broken inbox message, please make a ticket with our Support Team. They will send the Prex Card Drop to your account manually after the Heart of Deimos update has shipped!

SwitchPrexCard.jpg

This Drops issue should be fixed as soon as Heart of Deimos launches! We’ll continue to keep Nintenno updated about the launch in the Heart of Deimos: Update 29 Status forum thread.

@[DE]Helen Is there any TecnoGen skins added to nintendo switch on this update? or any explanation why the Volt Grax skin and the Volt Infested Skin are not included on switch version, they are already old skins! (i have it already on PS4), so i wonder what happen with that?

Spongebob Squarepants GIF by The SpongeBob Movie: Sponge On The Run

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hace 14 horas, (NSW)Lorkhan dijo:

You're better of just giving the Prex Cards from HoD directly. As alerts or something like that.

Lets be real, this update isnt out before 2 weeks for switch.

Your post didn't age well.

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Heart of Deimos: Update 29 is live! TennoGen Prex Card inbox messages will now work normally for Nintenno. No more Teshin spam! If you have lingering broken inbox messages from before the update, please be sure to make a ticket with our Support Team so you can get those Prex Card Drops.

Thank you for your patience! Enjoy the handsome new faces of Heart of Deimos.

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il y a 2 minutes, [DE]Helen a dit :

Heart of Deimos: Update 29 is live! TennoGen Prex Card inbox messages will now work normally for Nintenno. No more Teshin spam! If you have lingering broken inbox messages from before the update, please be sure to make a ticket with our Support Team so you can get those Prex Card Drops.

Thank you for your patience! Enjoy the handsome new faces of Heart of Deimos.

I made a ticket, but I'm not sure if it was in the right category. Does it matter ? If yes, what category should we post the ticket in ?

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13 minutes ago, (NSW)Faerwald said:

I made a ticket, but I'm not sure if it was in the right category. Does it matter ? If yes, what category should we post the ticket in ?

The category would be Account -> Twitch Drops but if you sent your ticket to a different category, don't worry! Support will redirect your ticket to the person who can help.

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On 2020-08-25 at 10:03 PM, [DE]Helen said:

Nintendo Switch Tenno who receive TennoGen Prex Card Drops while watching Warframe live streams in the Twitch Directory will receive a broken inbox message in-game. Prex Card Drops sent to Nintendo Switch inboxes before the Heart of Deimos update will not populate in-game before or after launch.

Our Support Team is here to help! If you’re a Nintendo Switch Tenno who receives a broken inbox message, please make a ticket with our Support Team. They will send the Prex Card Drop to your account manually after the Heart of Deimos update has shipped!

SwitchPrexCard.jpg

This Drops issue should be fixed as soon as Heart of Deimos launches! We’ll continue to keep Nintenno updated about the launch in the Heart of Deimos: Update 29 Status forum thread.

...how do we make a ticket? I mean, I never had to before...

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