(NSW)Geesh Posted August 25, 2020 Share Posted August 25, 2020 Maybe improve turnaround on this. Anyone else having problems reaching support? The past 2 times I used support there was a 2 day turnaround at the most. Curious to hear other peoples experiences. Thanks Link to comment Share on other sites More sharing options...
Sweg178 Posted August 25, 2020 Share Posted August 25, 2020 1 hour ago, (NSW)Geesh said: Maybe improve turnaround on this. Anyone else having problems reaching support? The past 2 times I used support there was a 2 day turnaround at the most. Curious to hear other peoples experiences. Thanks no idea ...i submitted multiple tickets over time and got response in a day or two .. Link to comment Share on other sites More sharing options...
(NSW)Geesh Posted September 3, 2020 Author Share Posted September 3, 2020 Thanks for the response. I finally got a response after 23 days and said all they said was, 'no everything's fine' and closed the ticket. so now i have to wait another month for another response with an explanation about my problem that was dismissed. It seems like their department is falling apart. Probably poor management has led to a bad work environment and with the heart of deimos release being the straw that broke the camels back. I have to assume the support department is disgruntled and under staffed so ticket responses have long turnaround and poor quality. But what do I know Link to comment Share on other sites More sharing options...
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