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Friend banned by association


Xythos

Question

First of all I'm not sure if this is the appropriate place for this post so if it's not I apologize and would appreciate being redirected.

My friend has been playing a long time (mastery rank 25) and sunk thousands of hours and a LOT of money into the game. She recently started a relationship with a dude who only played a little bit, and was starting up again to play with her. He got his new account banned because in the background he had cheat engine open from his minecraft game (he's one of those types that doesn't close ANY program he opens and probably has every tab ever still open in his browser). Definitely a nono, and it's kind of understandable he got banned but also he never got a warning which is kind of lame if you think about it.

Anywho, they didn't know why he was banned initially, and to verify it was an account ban and not an ip ban my friend decided to try to log into his account. It seems doing that has not only banned her account AND her IP address.

TLDR: Warframe is her favorite game. Her new boyfriend feels terrible that he got her account banned. No malicious intent was ever involved here they weren't trying to game the system. She got caught up in trying to find out why new boyfriend's account was banned.

Is there any hope to getting her account back?

 

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3 answers to this question

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Your friend, if suspended, will need to contact DE's Customer Support using a support ticket in order to inquire about or appeal a suspension. We on the forums cannot help beyond referring them there.

Moreover, they will need to contact support themselves; as suspensions/bans are considered a private matter, you cannot contact support on their behalf.

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