Nahuent Posted September 30, 2020 Share Posted September 30, 2020 Hello I hope everyone s well. I had a problem and made the corresponding inquiry to support, but I still do not receive a response (23 days open). How much longer do you think I'll have to wait? Cheers! Link to comment Share on other sites More sharing options...
trunks013 Posted September 30, 2020 Share Posted September 30, 2020 Welcome to the forums tenno ^.^ Yeah support can be long sadly it depends on the amount of ticket they have. Link to comment Share on other sites More sharing options...
Genitive Posted September 30, 2020 Share Posted September 30, 2020 No, I don't think it is normal. I believe there is an option to reply in your ticket to bump it. If nothing helps, just create another one. Usually you shouldn't do it, but it has been almost a month, so I think a new ticket is justified. Link to comment Share on other sites More sharing options...
(PSN)kadeliza740 Posted September 30, 2020 Share Posted September 30, 2020 It was 27 days before they responded to my ticket, I would say to update the ticket by adding another entry to it might help out. I wish you luck friend! Link to comment Share on other sites More sharing options...
TheArcSet Posted September 30, 2020 Share Posted September 30, 2020 They're super backlogged, so while not normal, it's not unexpected. Link to comment Share on other sites More sharing options...
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Nahuent
Hello I hope everyone s well.
I had a problem and made the corresponding inquiry to support, but I still do not receive a response (23 days open). How much longer do you think I'll have to wait?
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