DreddnoughtPrime Posted October 1, 2020 Share Posted October 1, 2020 I was just wondering as to how long it took support to answer a ticket in this game please? I am still rather new to the game, and have no idea as to the timeframes involved, so any advice or assistance would be greatly appreciated 😊 Link to comment Share on other sites More sharing options...
Urlan Posted October 1, 2020 Share Posted October 1, 2020 It depends on busyness along with ticket subject, as Support will ignore completely tickets of some subjects and de-prioritize others based on some subjects being higher importance. Any ticket about chat banning or such for instance will be ignored for at least 2 weeks before any response is sent your way. Link to comment Share on other sites More sharing options...
trunks013 Posted October 1, 2020 Share Posted October 1, 2020 Welcome to the forums tenno ^.^ . Sadly support ticket depends of how busy they are and what is the reason behind the ticket. We can't sadly help you here. Link to comment Share on other sites More sharing options...
DreddnoughtPrime Posted October 1, 2020 Author Share Posted October 1, 2020 Many thanks for the prompt replies ... I submitted a ticket about 13 day's or so ago, as to a purchase I have made on Steam, but not received the object. At least I know now that it's not possibly being forgotten/ignored 👍 Link to comment Share on other sites More sharing options...
OrionHisSon Posted October 1, 2020 Share Posted October 1, 2020 3 hours ago, DreddnoughtPrime said: I was just wondering as to how long it took support to answer a ticket in this game please? I am still rather new to the game, and have no idea as to the timeframes involved, so any advice or assistance would be greatly appreciated 😊 A week, but not counting the weekend. If the problem is due to a recent update, it's going to take longer since they will be flooded with tickets. Link to comment Share on other sites More sharing options...
(PSN)haphazardlynamed Posted October 1, 2020 Share Posted October 1, 2020 "Soon" Link to comment Share on other sites More sharing options...
(XBOX)ShadowBlood89 Posted October 1, 2020 Share Posted October 1, 2020 5 hours ago, DreddnoughtPrime said: I was just wondering as to how long it took support to answer a ticket in this game please? I am still rather new to the game, and have no idea as to the timeframes involved, so any advice or assistance would be greatly appreciated 😊 some tickets could take a week to a month to get answered tho it best to give them all the info on the issue you having to have it solved faster. this way you make less questions they need to ask, so they can work on your issue with less delay Link to comment Share on other sites More sharing options...
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DreddnoughtPrime
I was just wondering as to how long it took support to answer a ticket in this game please?
I am still rather new to the game, and have no idea as to the timeframes involved, so any advice or assistance would be greatly appreciated 😊
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