Jorak_Falconstar Posted October 10, 2020 Share Posted October 10, 2020 in the last 24 hours i've not been able to get the app to open on my iphone both the iphone and app are up to date as soon as i try to open it, it just crashes i've deleted and resinstalled, restarted the handset. At most i might see the first of the loading comments like "Dropping Grates" etc before it just kicks me out.. Link to comment Share on other sites More sharing options...
individual865 Posted October 10, 2020 Share Posted October 10, 2020 Same here, deleted and reinstalled, app keeps crashing at loading screen. Link to comment Share on other sites More sharing options...
Deridious Posted October 10, 2020 Share Posted October 10, 2020 Ditto. Didn't f*** with anything, no software updates, just started crashing. I get up to "swipe right" screen for a brief moment, then crashes. Kinda suspect it started crashing after the devstream and the notification popups afterwards. Link to comment Share on other sites More sharing options...
DarthK3v Posted October 10, 2020 Share Posted October 10, 2020 I can confirm this as well. The app was working fine on Thursday, but shortly after the devstream on Friday it was non-functional. I have also tried restarting my iPhone and reinstalling the app. I have an iPhone 5S using iOS 12.4.8 for what it's worth. Link to comment Share on other sites More sharing options...
zipilgrim Posted October 11, 2020 Share Posted October 11, 2020 Can confirm, started happening to me yesterday on an iPhone SE (the old one) running iOS 13.7. Nothing was changed with the phone, and I had used it with no problem just a few hours before the problem started. It crashed while loading the app, quite quickly. Deleting the app completely, restarting iOS, then reinstalling the app did not fix it, though it now makes it as long as putting up the "swipe right to start" screen (that you get on a first use), though the screen is up for less than a second before it crashes. Link to comment Share on other sites More sharing options...
Alucard2099 Posted October 11, 2020 Share Posted October 11, 2020 Same here! Link to comment Share on other sites More sharing options...
GulaGulaBla Posted October 11, 2020 Share Posted October 11, 2020 It’s still happening with me. I’m running the app on an iPhone 7. I’ve also tried deleting, re-installing and restarting the phone. Can’t seem to get past the loading screen before it crashes. Link to comment Share on other sites More sharing options...
Ethan_Owl Posted October 11, 2020 Share Posted October 11, 2020 Same on an iPhone 8 nothing they suggested works. Link to comment Share on other sites More sharing options...
AshikagaWest Posted October 11, 2020 Share Posted October 11, 2020 Same here. I tried uninstalling and reinstalling the app. It did require me to login after doing so, but then the app crashed immediately. Happens on both iPhone and iPad. Hard crash. App screen closes. Only trace left is found with double-click of the home button in order to swipe up to completely remove the process from memory. Link to comment Share on other sites More sharing options...
Animal_Courier Posted October 11, 2020 Share Posted October 11, 2020 Same here. Iphone 7 with ios 13.7. Havent done anything but suddenly cant open the app. Link to comment Share on other sites More sharing options...
PaleRider213 Posted October 11, 2020 Share Posted October 11, 2020 Still crashed. Im on iphone X ios 13.7. It frustrating I can’t claim my ember prime parts and start crafting my ember prime. Link to comment Share on other sites More sharing options...
(XBOX)DropTheMike17 Posted October 11, 2020 Share Posted October 11, 2020 Same for me - haven’t been able to get the mobile app to load past the swipe right screen since before the Dev stream last Friday. I’ve tried re-installing and restarting multiple times, but the same thing occurs. Link to comment Share on other sites More sharing options...
Tranquil Posted October 11, 2020 Share Posted October 11, 2020 Same here, I’ve tried uninstalling/reinstalling but am stuck in the same position Link to comment Share on other sites More sharing options...
(PSN)Scream_SER Posted October 11, 2020 Share Posted October 11, 2020 I guess they need to hotfix this LOL But yeah it would be nice if someone looked at it. Happening since 2 nights ago for me. iPhone 8 Link to comment Share on other sites More sharing options...
IamTheEnder Posted October 11, 2020 Share Posted October 11, 2020 +1 noted that the crash only happens if internet is available: no connection, no crash. But also, no content... due to the reinstall, I can confirm that the issue occurs regardless of whether I am logged in or not. i had no idea I used the mobile app so regularly until now I cannot. Link to comment Share on other sites More sharing options...
BlazeSkyFire Posted October 11, 2020 Share Posted October 11, 2020 #MeToo Link to comment Share on other sites More sharing options...
HoustonDragon Posted October 11, 2020 Share Posted October 11, 2020 Having the same problem. Tried deleting and reinstalling from the app menu, will go through the download and start up with the various humorous comments, and then crash back to the home screen. Very frustrating, since it seems the last hotfix broke something. Link to comment Share on other sites More sharing options...
Kromatia Posted October 11, 2020 Share Posted October 11, 2020 I’ve been unable to use it for several days myself. iPhone Xs with iOS 13.7. Just loads the first bit of the sign in animation then it just dies. Link to comment Share on other sites More sharing options...
Omnimunch Posted October 11, 2020 Share Posted October 11, 2020 Hey guys, I have had the same problem for a couple days when I stumbled across this thread, so I decided to try different things. i unfortunately can’t say for sure what I did but give this a try: Turn off cellular data, open the app, turn on cellular data again, login. It seems to have something to do with viewing the “news” tab. Avoid that at all costs. I hope that helps! Link to comment Share on other sites More sharing options...
idSmoker Posted October 11, 2020 Share Posted October 11, 2020 The app was working fine on my iPhone X Saturday afternoon, but I've had this problem since Sunday morning. None of the suggested solutions in this thread have worked for me. Link to comment Share on other sites More sharing options...
Jorak_Falconstar Posted October 11, 2020 Author Share Posted October 11, 2020 1 hour ago, Omnimunch said: Hey guys, I have had the same problem for a couple days when I stumbled across this thread, so I decided to try different things. i unfortunately can’t say for sure what I did but give this a try: Turn off cellular data, open the app, turn on cellular data again, login. It seems to have something to do with viewing the “news” tab. Avoid that at all costs. I hope that helps! Tried this, crashed before i got a chance to even login iPhone Xs IOS 13.7 Link to comment Share on other sites More sharing options...
zipilgrim Posted October 11, 2020 Share Posted October 11, 2020 1 hour ago, Omnimunch said: Turn off cellular data, open the app, turn on cellular data again, login. It seems to have something to do with viewing the “news” tab. Avoid that at all costs. I was starting to suspect this might have something to do with data coming to the app, rather than the install of the app itself, since there was no update when it stopped working, one of the news items crashing it would explain it for sure. I don't know how you managed to bypass it though. Turning off data before starting the app didn't help, as soon as data comes back on the first thing that app does is try to load the news again. Trying to get into another menu (Inventory, Activities, Arsenal, whatever) doesn't work, the app crashes before it has time to respond to my presses even if I'm spam-pressing the buttons. Link to comment Share on other sites More sharing options...
Omnimunch Posted October 11, 2020 Share Posted October 11, 2020 2 minutes ago, zipilgrim said: I was starting to suspect this might have something to do with data coming to the app, rather than the install of the app itself, since there was no update when it stopped working, one of the news items crashing it would explain it for sure. I don't know how you managed to bypass it though. Turning off data before starting the app didn't help, as soon as data comes back on the first thing that app does is try to load the news again. Trying to get into another menu (Inventory, Activities, Arsenal, whatever) doesn't work, the app crashes before it has time to respond to my presses even if I'm spam-pressing the buttons. True, it didn’t crash immediately after turning cellular data back on again, it simply doesn’t load the page. If I was to check the news tab after I select something else, it crashes. I haven’t had the chance to try it, but I imagine it doesn’t work on WiFi with cellular data off? Link to comment Share on other sites More sharing options...
Animal_Courier Posted October 11, 2020 Share Posted October 11, 2020 1 hour ago, Omnimunch said: Hey guys, I have had the same problem for a couple days when I stumbled across this thread, so I decided to try different things. i unfortunately can’t say for sure what I did but give this a try: Turn off cellular data, open the app, turn on cellular data again, login. It seems to have something to do with viewing the “news” tab. Avoid that at all costs. I hope that helps! It worked, you can get in but it wont let you use anything. The way is turn off data, open app, change into activity or whatever as long as it is not news, and then turn the data back on and press log in. Link to comment Share on other sites More sharing options...
Jorak_Falconstar Posted October 11, 2020 Author Share Posted October 11, 2020 15 minutes ago, Animal_Courier said: It worked, you can get in but it wont let you use anything. The way is turn off data, open app, change into activity or whatever as long as it is not news, and then turn the data back on and press log in. This is not a fix. the app is crashing before it even finished loading in my case so i dont get to change what screen i'm looking at. Link to comment Share on other sites More sharing options...
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