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If it isn't in your spam folder then opening a ticket is all you can do. Even DE might not be able to help as to do a full email transmission trace you need to be an admin at both ends. For example if DE's email server hands off an email to GMail DE can see which server it handed the email to but are blind on the route it takes through GMail's forrest of servers. Emails don't really go directly from one server to another anymore, they route though several as they traverse from one provider to another.


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