Jayxe56 Posted December 6, 2020 Share Posted December 6, 2020 As of today (12/6/2020) I get this upon opening the launcher, and I cannot play Warframe:https://imgur.com/a/fbPUjHE Can anyone help? Edit: Fixed. Steam beta was the culprit. Link to comment Share on other sites More sharing options...
vanaukas Posted December 6, 2020 Share Posted December 6, 2020 3 minutes ago, Jayxe56 said: As of today (12/6/2020) I get this upon opening the launcher, and I cannot play Warframe:https://imgur.com/a/fbPUjHE Can anyone help? Its a pop up window very similar to the ones you see when you install a program. Has a "WAR-(RANDOM NUMBER)" that has vital info for them to track down bugs. If you are testing DX12 beta, maybe you should look into this: Link to comment Share on other sites More sharing options...
Jayxe56 Posted December 6, 2020 Author Share Posted December 6, 2020 4 minutes ago, vanaukas said: Its a pop up window very similar to the ones you see when you install a program. Has a "WAR-(RANDOM NUMBER)" that has vital info for them to track down bugs. If you are testing DX12 beta, maybe you should look into this: I don't think that helps, as I get no popup. I switched it back to DX11 but it still just goes right to that window that says to run the Crash-handler, but I don't know where that crash handler is. Link to comment Share on other sites More sharing options...
vanaukas Posted December 6, 2020 Share Posted December 6, 2020 Just now, Jayxe56 said: I don't think that helps, as I get no popup. I switched it back to DX11 but it still just goes right to that window that says to run the Crash-handler, but I don't know where that crash handler is. What I told you is the crash handler, but ou aren't getting it for some reason. I advice you to contact support explaining this problem in detail (like, tell them you were using DX 12, details help a lot) and giving detail about that crash widow not appearing at all. Maybe they know how to solve this, but it's going to take a while. In the meantime, you are using steam or the standalone version? Check the integrity of the data if you can. I don't know if it's going to help you but maybe you could gather more data to add in your ticket. Link to comment Share on other sites More sharing options...
Jayxe56 Posted December 6, 2020 Author Share Posted December 6, 2020 1 minute ago, vanaukas said: What I told you is the crash handler, but ou aren't getting it for some reason. I advice you to contact support explaining this problem in detail (like, tell them you were using DX 12, details help a lot) and giving detail about that crash widow not appearing at all. Maybe they know how to solve this, but it's going to take a while. In the meantime, you are using steam or the standalone version? Check the integrity of the data if you can. I don't know if it's going to help you but maybe you could gather more data to add in your ticket. Ya I guess I'm not getting it. I don't know how to find the WAR number they are asking for. I am running it on steam, and the option to verify the files is greyed out, and when I go to optimize/change from DX12 to DX11 it still just goes to that "update failed" window. I tried reinstalling as well, and it just keeps failing to update. Link to comment Share on other sites More sharing options...
vanaukas Posted December 6, 2020 Share Posted December 6, 2020 Just now, Jayxe56 said: Ya I guess I'm not getting it. I don't know how to find the WAR number they are asking for. I am running it on steam, and the option to verify the files is greyed out, and when I go to optimize/change from DX12 to DX11 it still just goes to that "update failed" window. I tried reinstalling as well, and it just keeps failing to update. This is the only way I found to help you out, I apologize in advance for what your eyes are about to see but... the window kinda look like this but weel done. You need that window to have a WAR number. Link to comment Share on other sites More sharing options...
Jayxe56 Posted December 7, 2020 Author Share Posted December 7, 2020 2 hours ago, vanaukas said: This is the only way I found to help you out, I apologize in advance for what your eyes are about to see but... the window kinda look like this but weel done. You need that window to have a WAR number. Lol, I appreciate the determination, but literally the only thing that pops up is that image I linked in my original post. Nothing else, other than this exact text: Update failed!The preprocess pass appeared to crash.If possible please step through the crash-handler and note the WAR-number you were given when it completed.Please contact support at http://support.warframe.com/ and include the WAR-number for further assistance.The update will be restarted shortly... Link to comment Share on other sites More sharing options...
vanaukas Posted December 7, 2020 Share Posted December 7, 2020 5 minutes ago, Jayxe56 said: Lol, I appreciate the determination, but literally the only thing that pops up is that image I linked in my original post. Nothing else, other than this exact text: Update failed!The preprocess pass appeared to crash.If possible please step through the crash-handler and note the WAR-number you were given when it completed.Please contact support at http://support.warframe.com/ and include the WAR-number for further assistance.The update will be restarted shortly... I do believe you, that's why you should send a ticket regardless to the support team, since they need to follow your case even if you don't have a WAR number. Link to comment Share on other sites More sharing options...
Jayxe56 Posted December 7, 2020 Author Share Posted December 7, 2020 Well, after just a few hours and 1 email, the warframe team told me it was the Steam beta that was causing issues. I forgot I've been in the beta since...forever ago. Link to comment Share on other sites More sharing options...
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Jayxe56
As of today (12/6/2020) I get this upon opening the launcher, and I cannot play Warframe:
https://imgur.com/a/fbPUjHE
Can anyone help?
Edit: Fixed. Steam beta was the culprit.
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