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Lich didn't give what friend was supposively to get


(PSN)BeastSlayer876

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15 hours ago, (PSN)iuvenilis said:

Your friend will have to contact support.

That's the thing, they don't read the submissions on their. When you come to this site, it clearly says that they have read the forumus everyday but not the support at all. This is the only way to get their attention about bugs that needs to be fixed because they get spammed with tickets that are just a waste a time.

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7 minutes ago, (PSN)BeastSlayer876 said:

That's the thing, they don't read the submissions on their. When you come to this site, it clearly says that they have read the forumus everyday but not the support at all. This is the only way to get their attention about bugs that needs to be fixed because they get spammed with tickets that are just a waste a time.

Why would support read the forums? They don't.

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30 minutes ago, (PSN)BeastSlayer876 said:

That's the thing, they don't read the submissions on their. When you come to this site, it clearly says that they have read the forumus everyday but not the support at all. This is the only way to get their attention about bugs that needs to be fixed because they get spammed with tickets that are just a waste a time.

That's not how it works.

This is not a typical bug. If affects a single account only. The devs aren't going to write a script for it. They won't even make a Jira ticket for it. 

Support can look into it. They can see if what your friend is saying is true or not. If it turns out they can confirm items are missing, they can add them to their account.

Otherwise, nothing will happen at all.

Bugs are something that is reproducible, something that affects multiple people. Something that requires changes to code to fix.

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12 hours ago, (PSN)iuvenilis said:

That's not how it works.

This is not a typical bug. If affects a single account only. The devs aren't going to write a script for it. They won't even make a Jira ticket for it. 

Support can look into it. They can see if what your friend is saying is true or not. If it turns out they can confirm items are missing, they can add them to their account.

Otherwise, nothing will happen at all.

Bugs are something that is reproducible, something that affects multiple people. Something that requires changes to code to fix.

Oh it happened to ppl on PC, Switch and XBOX as well. A search will reveal that.

 

12 hours ago, (XBOX)Rez090 said:

Why would support read the forums? They don't.

https://digitalextremes.zendesk.com/hc/en-us/articles/203729140-How-can-I-report-a-bug-

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6 hours ago, (PSN)BeastSlayer876 said:

DID YOU READ?! The best way is report it IN THE FORUMS!!!

If you're simply posting here to report a bug, then your job is done. Unfortunately, with the limited information provided, I don't think anyone will be able to reproduce the bug, and if it can't be reproduced, they won't be able to find the broken code.

If your friend wants their stolen items back, they will have to contact support.

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