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PSA: Account correction for players unable to purchase Umbra Forma Blueprint from Teshin


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Today we will be starting a server script to fix player accounts that had a very specific pattern of purchases from Teshin's Steel Path Honors shop.

Script has finished running!  Nearly 12K player accounts were repaired.

In November of 2020 we introduced weekly items, that could be purchased once a week and would rotate over time.  Players who purchased two different items right at the start of this new offering could potentially end up with a broken account state where the purchase history was not properly unset, and the game would never allow you to purchase the item again. This has just come to light now because the special stock has gone through one complete rotation, and those players whose accounts were affected are unable to buy the item (an Umbra Forma Blueprint) that they should be able to.

The fix is a script that we will run on all player accounts which will allow the bad data to be properly removed on the next login. Your previous purchases will not be changed, no items or currencies will be modified.  After your account is repaired you will be able to visit Teshin's shop on the relay and purchase your Umbra Forma Blueprint from the special time limited stock as intended.

 

Edited by [DE]Momaw
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5 hours ago, [DE]Momaw said:

Today we will be starting a server script to fix player accounts that had a very specific pattern of purchases from Teshin's Steel Path Honors shop.

Script has finished running!  Nearly 12K player accounts were repaired.

In November of 2020 we introduced weekly items, that could be purchased once a week and would rotate over time.  Players who purchased two different items right at the start of this new offering could potentially end up with a broken account state where the purchase history was not properly unset, and the game would never allow you to purchase the item again. This has just come to light now because the special stock has gone through one complete rotation, and those players whose accounts were affected are unable to buy the item (an Umbra Forma Blueprint) that they should be able to.

 

Please change the shop inventory, rivens are dead for most players and its reflected in the real market value -  particularly kitgun and zaw rivens are valued less than a single forma, absolutely not worth a price of 75 essence. Rivens are easily obtainable from multiple other sources and shouldn't occupy the exclusive timed slot, because it kills the interest and incentive for most players.

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(These are Sell orders and in non-busy time, it usually drops even worse, the Buy orders are nonexistent - there is no demand.)

Edited by Monolake
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On 2021-01-14 at 8:17 PM, [DE]Momaw said:

Today we will be starting a server script to fix player accounts that had a very specific pattern of purchases from Teshin's Steel Path Honors shop.

Script has finished running!  Nearly 12K player accounts were repaired.

In November of 2020 we introduced weekly items, that could be purchased once a week and would rotate over time.  Players who purchased two different items right at the start of this new offering could potentially end up with a broken account state where the purchase history was not properly unset, and the game would never allow you to purchase the item again. This has just come to light now because the special stock has gone through one complete rotation, and those players whose accounts were affected are unable to buy the item (an Umbra Forma Blueprint) that they should be able to.

The fix is a script that we will run on all player accounts which will allow the bad data to be properly removed on the next login. Your previous purchases will not be changed, no items or currencies will be modified.  After your account is repaired you will be able to visit Teshin's shop on the relay and purchase your Umbra Forma Blueprint from the special time limited stock as intended.

 

So this was a bugged timed exclusive item that potentially 12,000 players missed.
Will [DE] implement a way to make us able to purchase this item that is only available every 2 months?
Since the Umbra Forma is the only reward worth buying from this npc, I think the players should get a compensation aka a chance to get one in this 8 week rotation.

Otherwise I can see the backlash from the community because a timed exclusive item being unavailable despite the players effort.
(Personally I had time to check the vendor on the first half of the week and the offering wasnt an umbra forma.)

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