Gwaiyn Posted October 28, 2013 Share Posted October 28, 2013 (edited) Well, it's EXCEEDINGLY rare for me to post a topic about this, but this is starting to aggravate me, especially since this deals with money I recently decided to upgrade my founders pack from master to grandmaster, however, ultimatepay keeps declining my payment and i cannot even contact them because they are not allowing me to reset my password and I keep getting an error telling me that they're unable to log me in At first I thought they just would not accept my credit card (I should have stopped at this point) so I decided to go out and buy the ultimate game cards for it, however, I keep getting an error telling me my payment has been declined The first thing i tried to do immediately after is contact them, however in order to contact them, I need to log in, which I cannot do because I cannot reset my password Is there any way for me to contact ultimatepay to reset my password I know this may not be the right forum for this, but I can't find the subforum for this As a side note - I'm canadian - I'm using ultimate game cards to pay (I don't usually trust companies with my credit card online) Edited October 28, 2013 by Gwaiyn Link to comment Share on other sites More sharing options...
Hooride Posted October 28, 2013 Share Posted October 28, 2013 (edited) When trying to log in,click forgot password just below the login,it will then ask for your email address to your acct,then it sends you an email link to continue. Edited October 28, 2013 by Hooride Link to comment Share on other sites More sharing options...
Letter13 Posted October 28, 2013 Share Posted October 28, 2013 Can't you reset your password by hitting the "Forgot your password?" link on the login page? Unless you don't have access to your e-mail, which is probably a much bigger issue. You could always make a new account and try to pay with that one, or get in touch with support on your new account. Link to comment Share on other sites More sharing options...
ChrisCtrlGaming Posted October 28, 2013 Share Posted October 28, 2013 I recently decided to upgrade my founders pack from master to grandmaster, however, ultimatepay keeps declining my payment and i cannot even contact them because they are not allowing me to reset my password and I keep getting an error telling me that they're unable to log me in When trying to log in,click forgot password just below the login,it will then ask for your email address to your acct,then it sends you an email link to continue. Sure he said that he couldn't reset his password :/ Link to comment Share on other sites More sharing options...
Gwaiyn Posted October 28, 2013 Author Share Posted October 28, 2013 I did click "Forgot your password" the problem with the link i'm given is that when i try to reset my password the exact error i'm given is litterally "We were unable to log you in." Link to comment Share on other sites More sharing options...
Hooride Posted October 28, 2013 Share Posted October 28, 2013 create a new acct just to submit ticket. Link to comment Share on other sites More sharing options...
Gwaiyn Posted October 28, 2013 Author Share Posted October 28, 2013 (edited) i tried creating a new account, i'm still getting the "unable to log you in" error on the freshly made account (which also had an error in confirming the registration) i'm starting to feel like it might be a problem on ultimatepay's side, but i'm not too sure yet, i'll try again later and hope it lets me log in Edited October 28, 2013 by Gwaiyn Link to comment Share on other sites More sharing options...
ChrisCtrlGaming Posted October 28, 2013 Share Posted October 28, 2013 Just logged into my account, it logged in fine (after I'd remembered what my password was, that is...) so it must be something on your side :/ unfortunately. Link to comment Share on other sites More sharing options...
Letter13 Posted October 28, 2013 Share Posted October 28, 2013 Clear your cache, cookies, and if that doesn't work, maybe try logging on with a different browser? If other people can log in and creating a new account doesn't work, it's probably something on your end, having to do with your browser. Link to comment Share on other sites More sharing options...
Gwaiyn Posted October 28, 2013 Author Share Posted October 28, 2013 Clear your cache, cookies, and if that doesn't work, maybe try logging on with a different browser? If other people can log in and creating a new account doesn't work, it's probably something on your end, having to do with your browser. i actually tried all 3, this is the main reason i came to the forums, i tried just about everything and nothing seems to be working for me, i kept switching between internet explorer and google chrome, while constantly clearing cookies and my cache Link to comment Share on other sites More sharing options...
Yurt Posted November 25, 2013 Share Posted November 25, 2013 i actually tried all 3, this is the main reason i came to the forums, i tried just about everything and nothing seems to be working for me, i kept switching between internet explorer and google chrome, while constantly clearing cookies and my cache Did you ever happen to find a solution? The same exact thing is happening to me at the moment. Kind of upset because I already had like 15 bucks on it in points. Link to comment Share on other sites More sharing options...
DetergentPod Posted November 25, 2013 Share Posted November 25, 2013 Did you ever happen to find a solution? The same exact thing is happening to me at the moment. Kind of upset because I already had like 15 bucks on it in points. Sent a support ticket not revive a dead thread. Link to comment Share on other sites More sharing options...
Yurt Posted November 25, 2013 Share Posted November 25, 2013 I can't, since I can't log in. Besides one month is not even that old. Link to comment Share on other sites More sharing options...
DetergentPod Posted November 25, 2013 Share Posted November 25, 2013 I can't, since I can't log in. Besides one month is not even that old. Use the account you're currently on and sent one in. I'm sure the support guys will understand. Link to comment Share on other sites More sharing options...
RazorTip Posted November 26, 2013 Share Posted November 26, 2013 Also having this problem, what kind of crappy site does UltimatePay run? Been trying for the better part of weeks to log in, doesn't matter what browser I use, or anything I do. Managed to send a mail to them, and they completely misunderstand the problem. It's like they don't understand English. Link to comment Share on other sites More sharing options...
Nitresco Posted November 26, 2013 Share Posted November 26, 2013 Oh, cool, my name is in the captcha. Link to comment Share on other sites More sharing options...
Tulzscha Posted November 26, 2013 Share Posted November 26, 2013 Moved to the proper section. Link to comment Share on other sites More sharing options...
Yurt Posted December 1, 2013 Share Posted December 1, 2013 Also having this problem, what kind of crappy site does UltimatePay run? Been trying for the better part of weeks to log in, doesn't matter what browser I use, or anything I do. Managed to send a mail to them, and they completely misunderstand the problem. It's like they don't understand English. Between that and having no possible solution to this anywhere on the internet just makes me want to give it up. Link to comment Share on other sites More sharing options...
straightt Posted December 4, 2013 Share Posted December 4, 2013 (edited) I am also having this same problem. Very frustrating.. I have been looking around and there are no fixes for this problem. I have made 10+ tickets trying to communicate with these baboons in customer service. It's like the problem isn't even read at all. Edited December 4, 2013 by straightt Link to comment Share on other sites More sharing options...
FlameSoulis Posted December 10, 2013 Share Posted December 10, 2013 Had a similar issue where a friend never made an account with them, his email was apparently in use, and after recovering, states the account doesn't exist. Somehow after repetitive resets of passwords (and more typing than I did in Mavis Beacon thanks to god damn reCaptcha), I somehow got it working. Seriously, who coded their system? Link to comment Share on other sites More sharing options...
tyroness99 Posted December 10, 2013 Share Posted December 10, 2013 can u pls give me my 370 plat that i recharge yesterday Link to comment Share on other sites More sharing options...
tyroness99 Posted December 10, 2013 Share Posted December 10, 2013 I hope u could give it as soon as posible Link to comment Share on other sites More sharing options...
Vyaldyn Posted December 10, 2013 Share Posted December 10, 2013 can u pls give me my 370 plat that i recharge yesterday Open a support ticket if you bought something and did not get it. Link to comment Share on other sites More sharing options...
Lord_of_Lords Posted December 28, 2013 Share Posted December 28, 2013 Had a similar issue where a friend never made an account with them, his email was apparently in use, and after recovering, states the account doesn't exist. Somehow after repetitive resets of passwords (and more typing than I did in Mavis Beacon thanks to god damn reCaptcha), I somehow got it working. Seriously, who coded their system? The same people who made the US Health Care website... Link to comment Share on other sites More sharing options...
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