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[Forum] Community Moderators: FAQ

[DE]Rebecca

By [DE]Rebecca,
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[DE]Rebecca

[DE]Rebecca

Posted
Posted

This is a FAQ concerning the Community Moderators and the forum staff from the perspective of the members of this forum.

Q: What are Community Moderators, exactly?
A: When the forums grew past the few thousands of Closed Beta, the workload to maintain and run the forums increased, more and more, to the point where it became almost a full-time job just reacting to the reports. DE then contacted a handful of individuals and asked if they would volunteer to help out and uphold the Guidelines . These individuals are neither DE employees, nor on DE's payroll, and fulfill their positions in their free-time.

Q: But, they are privy to secrets and their statements are representative, right?
A: Community Moderators are, where the forum tools end, players just like everyone else. They see the same patchnotes, play the same game and get the same treatment from support. They watch the livestreams and read the forums. Sometimes, they get a briefing on general topics, but unless a ComMod explicitly says that this is handed down from above, he is just posting an opinion, with the same weight as another poster's.

Q: Surely, ComMods can influence the game more than normal members, right?
A: Again, they are just another member on the forums. If anything, ComMods read all feedback and aggregate reports that are forwarded to DE - more eyes to sift through the myriads of topics. These reports are eventually processed by DE and some of them find answers in the Hot Topics. Past that, there are sometimes discussions with the DE Community team, but ComMods have no "hotline" to the developers.

Q: So, who are these ComMods?

ComMods from other languages with an * next to their name are also global moderators, and can moderate in the English sub-forums. 

English:
Haldos
Tulzscha
Letter13
Cleesus (formerly theclinton)
-Himari-
(PS4)Crackle2012
NovusNova
PsychedelicSnake 
SilverBones

French:
D20 *

Portuguese:
Renan.Ruivo *
MaestroLima

Polish:
Tocorro

Italian:
KROTALON
Azzu-nyan
TheLionblaze

German:
S3TH

Russian:
White_Lugaru
Drymind
STARL1GHT 
sharko07

Korean:

Spanish:
NEKRON_LORD
Dancli
xlraistlx
ZerNacK

Turkish: 
UcanDomates *

Q: Okay, and what DE staff is occupied with the forums?

Admins:
[DE]Rebecca
[DE]Megan
[DE]Drew
[DE]Danielle
[DE]Taylor
[DE]Helen
[DE]Marcus

German: 
[DE]Molly
[DE]Saske

Spanish: 
[DE]Zorro
[DE]Fernanda

French: 
[DE]Seline
[DE]Vicky

Russian: 
[DE]Marat
[DE]Alex
[DE]Vladimir

Turkish: 
[DE]Onur

Korean: 
[DE]Bora
[DE]Yun

Italian: 
[DE]Maurizio

Polish: 
[DE]Tomasz


Q: So, what do these ComMods do, precisely?
A: ComMods make sure that the community rules and posting Guidelines are observed. They also move threads into their correct subforums, close discussions that go overboard, answer first level issues and complaints, rename misleading topics, and warn - when rule violations occur.

Q: Okay, I got warned for breaking a rule. What happens now?
A: Ideally, nothing. You receive a reason with your warning and that could be it. If you understand why you were warned and don't repeat the offense (or any other), there are no repercussions whatsoever. Warnings are just a pointer for you to ease off and get you back on track, and a marker for the other staff to see your history, if they interact with you. As long as you stay below three warnings, nothing happens.

If you collect three warnings, you will be suspended, for three days. That is not a ban, but a temporary suspension. You can still play, you just cannot read or post on the forums. In the case of repeated offenders or severe transgressions, such as fits of rage, you may also face moderation queue - which means that you can only post if DE staff approves your posts.

Q: I have received a warning and I disagree with it. What should I do?
A: The first thing to do is PMing the ComMod in question. Explain why you disagree with the warning, and feel free to look up the Guidelines , too. Keep in mind that the ComMods are working based on a "Mature" rating, with an eye on swear words, foul language and disruptive/negative behavior just as much as more blatant rule violations. The goal is to keep the forums friendly - as hard as that is.

If the moderator in question does not respond or their answer does not satisfy you, you can report the process. To do so, please go into the moderator's profile, click on "Report This Member" to the post you disagree with, and click on "Report". This generates a report about that moderator post. There, please describe your issue and the other moderators and DE staff become privy to it.

If the outcome of this escalation still does not satisfy you, contact [DE]Aidan by sending him a PM. Expect some delay, as the team is fairly busy - the ComMods exist to take work of their shoulders, in the first place. Other language users can contact their appropriate staff representative.

Q: How long do Warning points stick around?
A: Warning Points expire 1 year from the date/time when originally issued. Verbal Warning warnings do not carry warning points at all. The Other warning category may be permanent, temporary, or lacking of a warning point. Any other infraction will leave you with a year warning point. Warning points are only visible to the recipient, so no one else can see them.

Q: What are reports for?
A: Reports alert the entire mod staff to a post or member profile. You can use reports to suggest a pin, point out a thread in the wrong subforum, point out a misleading title, a rules violation or announce an "I got banned!" thread to the staff. Your report is dealt with as soon as someone has the time to do so. Given the volume of reports and additional activities, ComMods usually don't PM members about the process, but if that is important to you, you may ask for a notification.

For more information on reports, refer to the FAQ: 

Spoiler


posted: 15th of July, 2013.
amended: 22nd of July 2013 - corrected the "how to report a moderator" portion of the complaints section.
amended: 28th of August 2013 - added "how long do warnings last" and "why no moderation elsewhere?"
amended: 04th of September 2013 - added "what's up with these warning reasons?" and "why am I punished and others are not?", PSA on the 30 days fading of warning points.
amended with up-to-date info as of 10/2013
amended on: 11th of August 2014 - added new mods!
amended: 26th of September 2014 - revised warning reasons, added new warning type.
amended: 15th of October - added more staff!
amended: 14th of January - added mod
amended: 2nd of February - added new warning type, placed the Change Log within a spoiler.
amended: 17th of March - updated mod section
amended: 20th of March - updated information on chat moderation
amended: 29th of June 2015 - updated Community Moderators list
amended: 14th of July 2015 - updated Community Moderators list
amended: 17th of August 2015 - updated Community Moderators List
amended: 25th of August 2015 - updated Community Moderators List
amended: 10th of September 2015 - adjusted outdated information on warnings
amended: 15th of September 2015 - updated Community Moderators List
amended: 9th of October 2015 - updated IT Moderators List
amended: 11th of December 2015- updated RU Moderators List
amended: 7th of January 2016 - Farewell [DE]Timo (T.T)ゞ
amended: 24th of May 2016 - updated Community Moderators list
amended: 26th of May 2016 - updated Staff list
amended: 20th of June 2016 - updated Community Moderators list + staff
amended: 23rd of August 2016 - added Turkish Mod to list 
amended: 4th of November 2016 - added Korean Mod to list 
amended: 18th of January 2017 - added Spanish Mod to list
amended: 2nd of Feb 2017 - added Italian Mods to list
amended: 12th of April 2017 - updated Community Moderator list
amended: 19th of April 2017 - updated Russian List 
amended: 24th of April 2017 - updated Russian list
amended: 3rd of January 2018 - updated FAQ
amended: 7th of February 2018 - Updated IT list
amended: 9th of February 2018 - Updated commod english list!
amended: 14th of August 2018 - Updated French and English Staff list 
amended: 25th of September 2018 - Updated German Staff list

 
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  • 2 years later...
[DE]Danielle

[DE]Danielle

Posted
Posted

Hey Tenno! 

We've freshened up the Community Moderators FAQ to welcome 3 new members to our team. Please give a big hello to our two summer Community Interns [DE]Taylor and [DE]Ellard. They will be with us at DE over the next few months assisting with various community tasks one of which includes Forum moderating.

PsychedelicSnake is also joining our Community Moderators permanently and will be volunteering his time on the Forums as he does with the Guides of the Lotus program.

Welcome to the team guys! :community: 

 

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(PSN)AngelShur

(PSN)AngelShur

Posted
Posted

A *summer warm* Welcome to the interns!! Every newbie MUST show themselves in short pants on the Devstream!! 

Also, all the best keeping in an eye on the forums to our own kind, the purple blood, PsychedelicSnake! :)

DE has proven again to make wise choices! 

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AEP8FlyBoy

AEP8FlyBoy

Posted
Posted
31 minutes ago, [DE]Taylor said:

N7PLqZC.gif

Hi hi!

I'm super thrilled to be a part of this community! Looking forward to getting to know you all (well, as much as physically possible) in the next few months!  

Welcome! Glad to see another friendly bear-wave in the Forums! ^-^

Obligatory Kubrow Emoticon: :<3

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Cleesus

Cleesus

Posted
Posted
8 hours ago, PsychedelicSnake said:

Huh.

 

7 hours ago, [DE]Taylor said:

N7PLqZC.gif

Hi hi!

I'm super thrilled to be a part of this community! Looking forward to getting to know you all (well, as much as physically possible) in the next few months!  

Welcome guys! May you follow in my awesome footsteps and prosper

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Voltage

Voltage

Posted
Posted
On 2013-10-30 at 6:22 PM, [DE]Rebecca said:

Admins:
[DE]Aidan

 

On 2013-10-30 at 6:22 PM, [DE]Rebecca said:

If the outcome of this escalation still does not satisfy you, contact [DE]Aidan by sending him a PM. Expect some delay, as the team is fairly busy - the ComMods exist to take work of their shoulders, in the first place. Other language users can contact their appropriate staff representative.

@[DE]Rebecca

The above should be updated as [DE]Aidan is no longer with us as an administrator. Likewise, @[DE]Marcus should be added to the list. Let's not forget anyone! 😄

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